
Luxury Floors & Stairs
About us
Luxury Floors & Stairs will design and install hardwood flooring, carpet, tile, iron balusters, hardwood treads, hand railing and newel posts, and custom finish the product for years of durability and enjoyment. Today, most new homes are incorporating hardwood flooring and wrought iron balusters into their design. Stairway Creations will come into your home and retrofit your existing wood balusters with wrought iron balusters with little demolition and clean-up while maintaining the integrity of your existing staircase in as little as 1-2 days. Luxury Floors can make an ordinary floor look extraordinary. Our process is not only timely but also very affordable. The Quality of our work is guaranteed and attention to detail is meticulous. It is the goal of Luxury Floors & Stairway Creations to provide you with an extraordinary transformation of your floor & stairway, giving you an updated décor and years of enjoyment. Our company provides all flooring needs and stairway renovations. We also specialize in hardwood flooring, carpet, tile, engineered wood floors. We are authorized Armstrong Certified, Basic Coating Certified. We carry and install Mohawk, Teragren Bamboo flooring, Bruce. Additional e-mail: [email protected]. See website for additional service offered. http://www.LuxuryFloorsandStairs.com
Business highlights
Services we offer
Carpet & Tile installation, Custom Hardwood Flooring, Hand Railing, Hardwood Stair Treads & Risers, Hardwood and Engineered flooring installation & refinishing, Iron Stair Balusters, Laminate Flooring, New Home Construction, Newel Posts, Stairway Remodeling, Tract Home Construction, all manner of Hardwood flooring.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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82% | ||
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14% | ||
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"Thank you [member name removed], for choosing Luxury Floors & Stairs for your home remodel. We appreciate your kind words. Please give us [Member Information Removed] call if you need anything else. Lonie-Office Assistant 972-423-1303"
This is most definitely the company to call! They showed up on time and as promised. They completed the entire stair replacement in one day. The quality of work is impeccable. These guys were truly a pleasure to work with. I called on Saturday after the company we hired to do the flooring and stairs let us know he would not be able to do the stairs after all. I called 7 stair companies and left messages. Lonnie called me back first thing Monday morning, Fermin was out later that day with a fair quote. The work was done Thursday and the stairs are amazing!
Don't even think twice about calling these guys! They're fantastic!
"Thank you for the review of the hardwood install on the steps, stain, re-finish and stain hand rail project we did for you. Our goal is to always have you completely satisfied with our work. Lonie Ingram Office Manager"
"Thank you for the review. We are very happy to give you the look you were searching for. Please give us a call if you need anything else. Lonie Ingram Office Manager"
They were on time, professional and their pricing was in line with numerous other quotes I had gotten.
"We appreciate the review and the opportunity to give you a remodel that was met with your satisfaction. We enjoyed working with you. Lonie Ingram Office Manager"
During the process of getting this work done I made numerous phone calls and emails to the company, informing them of the various problems. The man in charge of the work, Fermin, came out to address these issues. The work he did in addressing the issues was inadequate. Finally, I called and asked Scott (the owner?) to come out and take a look at the work. He did. I appreciate his effort, but this should have been resolved way earlier than this.
"[member name removed], my name is Sam Diaz and I am the owner of “Luxury Floors and Stairs”. We are a company that my wife and I have built from the ground up over a period of 20 years. Let me say that I am very sorry that we did not live up to your expectations on this project. The issues you have brought forth are certainly not up to the standards we have set for ourselves. While the Newel Post installation was installed correctly and was in accordance with manufacturer and industry guidelines, the bottom line is that you were not satisfied with the end result and that is on our shoulders. Other concerns should have been swiftly addressed and corrected. We engage in a significant amount of residential and commercial projects every day, and strive to meet customers’ expectations on every job. As it happens, we sometimes miss the mark. Again, we sincerely apologize. We are not happy with the overall service we provided here and we will strive to not fall short again in the future. We appreciate your comments and if there is anything we can do for you in the future, please contact me personally. Thank you, Sam Diaz."
"Thank you, it was a pleasure working with you."
We used 3.5 inch planks upstairs and are happy we did. Slightly more expensive than 2.25 but the look is much richer. They removed the carpet and baseboards, laid down new felt and installed the wood in one day. They recommended waiting a week to let the wood settle but we gave them 10 days. The sealing process involves two sanding sessions, one to smooth the wood, the next to smooth the first coat of sealant.
They came back the next week to touch up areas where the sealant had some slight bubbles and resanded one of the stair steps. It all looks great. We'll have them back to install wood in the remaining bedrooms upstairs and in the dining room once we're over the project fatigue.
We got several bids and these guys were on the low end of the group. They did a great job, we'll use them again.
"Thank you for letting us do your remodel. The team at Luxury Floors & Stairs."
I HIGHLY recommend this company! Not only was the craftsmanship exceptional, if you want new stairs, they have great choices on metal and wood stain.
"At the time this job was done the company was under different ownership. The new owner is Sam Diaz and took it over as of October, 2010. As the owner of Luxury Floors & Stairway Creations, Sam Diaz uses his over thirteen years of experience to perfect the art of flooring in homes and businesses throughout Texas."
"Thank you for your review member."
Licensing
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