Lone Star Windows Inc.

HORRIBLE. Do not use this contractor. Owner is Troy Hagar, and he will rob you! Lucky for us we got our windows, but it was not easy, the windows were ordered and were delivered to us first in the wrong color, next in single pane only (we ordered double hung). Finally they get installed, but not after we would not let him install without a permit from the city. At this point we are nervous about our windows getting complete, and find out that he is not registered with the city, and must be in order to pull a permit. So, we realize that he has not pulled permits for other jobs. He gets the permit but after the windows are installed, and the inspector comes, we fail inspection . All windows near a door should be tempered, and none of ours were. We contact Troy several times and he claims the right windows were ordered, and that he will get with the window company. Since then we have never heard from him again. In August at some point, we received a certified letter in the mail from the window manufacturer with an invoice for our windows (which we've already paid Troy for in full). My husband contacted the company and they say that Troy never paid for them and it was our responsibility to ensure he paid them for our windows. Is this not the point of a contractor? There is currently a lien out on our house for these windows we've already paid Troy for. 
DO NOT EVEN THINK ABOUT DEALING WITH TROY OR LONE STAR WINDOWS.  Find someone else, you'll be sorry if you give him your money, because that's all you'll be doing, handing him a check for nothing. He's a smooth talker and is very convincing, but do not let it fool you.

see above.  Terrible.

0/09/13: We contracted with Troy Hagar of Lone Star Windows to (1) install windows bought directly from the manufacturer and (2) acquire and install additional windows.  
10/21/13: The vendor's crew arrives to perform item (1) -- a week later than agreed on 10/09.  The crew says the windows are the wrong size and can not be installed.  They suggest we order new windows through Lone Star.  We immediately call Troy to tell him of his crew's assertions and Troy agrees to not order windows under item (2) due to conflicting information about proper measurements and how to accomplish them.  His crew departs.
10/25/13: The window manufacturer sends people to check the windows and measurements.  They successfully install the windows.  That day, we call Lone Star and tell Troy the windows are being successfully installed and to cancel our order.  Lone Star agrees to cancel and provide a refund.
10/26/2013: I call to confirm cancellation.
10/29/13: I call Lone Star to ensure the refund was processed.  Troy says it has been.
11/05/13: I call Troy to ask about the refund since the credit card is not showing a refund.  He says he's submitted the refund request and the issue is with the credit card company.  He also promises to send proof that he's submitted the refund via email.  
11/10/13: No proof has arrived from Troy and my credit card still shows that the amount is payable.  Dispute is filed.

During this process Troy has been very friendly through out this process but nothing happens. His crew tried to upsell us and it didn't work.  The windows we ordered directly from the manufacturer have gone in without trimming of either the windows or the casement as claimed was necessary by his crew.  Ergo, no services were provided.  Since Lone Star Windows never ordered the other replacement windows, they are out no costs.  So what's the hold-up in refunding the charges to the credit card?

01/04/14: Since last post I've been promised by Gary at Lone Star that he'd email proof that he's applied to credit us.  Never received the email, but our credit card was repeatedly flagged by Citi for possible fraudulent activity.  Instead of a credit, they tried to bill me again -- twice.  Citi suggested that I cancel the card to prevent them actually accomplishing tapping my cc.  What a pain! Now, Gary is not accepting my phone calls at his cell or company lines.  This is becoming the transaction from Hades!!!