Founded 1984 • With Angi since October 2004
Business Highlights
24/7 Service Offered
Emergency Services OfferedProjects
New HVAC System
HVAC Companies
Orderly installation—When the hook-up process requires us to come inside your residence, we’ll wear shoe booties to shield your carpet from mud. We’ll also arrange drop cloths surrounding the installation area to keep your floors shielded from debris during the process.
High-quality service—Our specialists are NATE-certified. This shows they’ve gone through in-depth schooling to earn the most desirable technical certification in the business.
Attention to the little things—We’ll complete an installation worksheet throughout the process to double-check each individual little thing is handled. We’ll also make sure everything is cooling appropriately and is up to local guidelines before we leave. Once installation is completed, we’ll make sure you comprehend how to operate your new thermostat and AC.
Constant communication—We’ll tell you how the process is progressing and when you can anticipate us to be wrapped up.
View projectAmenities
Free Estimates
No
Warranties
No
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 150 reviews
susie M.
08/29/2019
David K.
05/18/2018
Terrible. On multiple occasions, services calls resulted in estimates for major component replacement (ie. furnace or coil) while under warranty. The warranty was essentially nullified in the estimate due to the estimated labor cost. In 2014, service experts found a crack in one of my furnace heat exchanger and recommended a new furnace. I directly contacted the manufacturer for part replacement and sought several independent bids for labor on the replacement and was able to significantly reduce the cost. I had to do all of the legwork. Service Experts was only interested in selling a new furnace. In 2018, a coil installed by service experts in 2014 developed a leak. The coil was covered by a 5 year warranty. I was hesitant to even call service experts, based on my previous experience, but I thought I'd give them one more shot due to the warranty. I explained my concerns while scheduling the appointment and was assured that I would not be charged a service fee for warranty work. The technician arrived and visually inspected the unit for less than a minute and retreated to his vehicle. He returned with a recommendation to replace the coil, sighting labor costs (same as last time). I was quoted a price for a new coil, nullifying any potential benefit from the warranty. He went as far as to say that maybe my attic was too hot, causing the crack. I was then charged a service fee for the 60 second visual inspection and estimate for a new coil. I was denied any attempt to speak with a service manager.
Description of Work
A/C Service and Installation
Category
heating & air conditioning/hvac
Service Provider Response
We apologize for your experience and would like to look into your situation. Please contact us at CustomerService(at)ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.Robert W.
10/13/2017
They put in my regular unit a few years back. I didn't do a lot of looking around, and signed a contract with them. I would say they are reliable, and they come out when they say they are going to come out.
Description of Work
..
Category
heating & air conditioning/hvac
Service Provider Response
Thank you!Larry B.
10/07/2017
Gloria T.
06/26/2017
Nancy K.
06/03/2017
LINDA W.
05/06/2017
Our original AC system from when our house was built 13 years ago finally bit the dust. We had been using Service Experts to maintenance the old system for the past 10 years. Since we plan on staying in our house for the indefinite future, we decided to upgrade to a high efficiency system. The crew (Brent, Bobby, Eli, Joe and Jared) were at the house all day installing the system. It was a very professional installation with good clean up. They went over the instructions on how to operate the very high tech thermostat and set up an account with Lennox. We are very happy with the product and service.
Description of Work
Replaced 13 year old HVAC system with High Efficiency 25 Seer Lennox variable AC and furnace
Category
heating & air conditioning/hvac
Service Provider Response
We have truly appreciated your business over the years and thank you for choosing us for your new system!Glynn B.
02/27/2017
They do great work at a reasonable price.
Description of Work
I have had a service contract with Service Experts for over 10 years. They come twice a year to inspect and repair my HVAC systems.
Category
heating & air conditioning/hvac
Service Provider Response
We have truly appreciated your business over the years and thank you for this great review!John M.
12/02/2016
John M.
12/02/2016
JoeAnn S.
11/10/2016
We have been using them for 30 years. We have service contracts with them. Not on this trip, but they have installed units and repaired units. They have even installed attic insulation and redone our vents, the whole 9 yards. We pay them once a year and they come and do the maintenance on it. It is very, very fair! Quality is excellent! They are reliable, know the product, neat, very personable and very professional!
Description of Work
A normal maintenance checkup.
Category
heating & air conditioning/hvac
Service Provider Response
We have truly appreciated your business over the years and thank you for being such a loyal customer! We are happy that you enjoy being a PLUS customer and look forward to continue working with you!JoeAnn S.
11/10/2016
This company started out as a plain old air conditioning and that was in 1978. The first time we used them would have been Winter. We have not had any problems with them.
Description of Work
Preventive maintenance. I think it was probably just to check both units, we had 2 units in the house.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for choosing us for your heating and cooling needs!JoeAnn S.
11/10/2016
Lynn P.
10/19/2016
I tell my neighbors about them all the time. If you need to get someone for your AC call them first.
Description of Work
I used Service Experts Heating & Air Conditioning for a new system.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for this great review and your kind recommendations!Susane B.
10/05/2016
. I called number on the Coupon that I purchased from Angie's list. They said they didn't handle my area and transferred my to a different office who said they didn't handle it either because they did not have a promotion on Angie's List. They said that they would check with the bosses of both offices and call me back. I have not heard back from them.
Description of Work
I needed my air conditioning and heating units checked for winter and summer
Category
heating & air conditioning/hvac
Service Provider Response
We apologize for the lack of communication on our end. We do have a center in Plano that serves the Dallas area and we also have a center in Fort Worth (Calverley Service Experts) that serves your area. We should have done a better job working together to address your needs and we apologize for not. Please contact us at CustomerService(at)ServiceExperts with your phone number so we can try and make it right. We look forward to hearing from you.Syed J.
09/27/2016
Syed J.
09/27/2016
Carol W.
09/27/2016
In the most recent time, they told me that the entire unit needed to be replaced. I had another HVAC guy from an apartment complex come in and they replaced a $15 part. That was a month ago or so and it is still cooling. It was an option that they did not give me. I wasn't too happy. They were friendly. It's always expensive.
Description of Work
We use Service Experts. They do air conditioning service.
Category
heating & air conditioning/hvac
Service Provider Response
We apologize for your negative experience and would like to learn more about your concerns. Please contact us at CustomerService(at)ServiceExperts.com with your phone number so we can follow up with you and answer any questions. We look forward to hearing from you.Sue R.
07/21/2016
They are wonderful! For price, they are very fair. Sometimes they can't tell you when they will be there, it is a long window. They go above and beyond the requirements.
Description of Work
I use Service Experts for Heating And Air Conditioning. They did maintenance.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this wonderful review! We appreciate your business and look forward to continue working with you!Linda M.
06/21/2016
Linda M.
06/21/2016
Sharon W.
07/23/2015
I bought a big deal for this service. We have them signed up to come every 6 months. It seems like it is another opportunity to sell us something else expensive. They do the servicing okay, it is just that they apparently bought out the company that we purchased our unit from. Now that it is no longer the same company, they tell us we were sold a piece of cr*p so they can sell us something new every time they come. They say it needs this, it needs that, it is getting old, that kind of thing. They are very responsive.
Description of Work
.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at customercare@ServiceExperts.com or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction.Cindy B.
06/17/2015
We had no air conditioning for 9 days this June (and I have an 18 month old!). We contacted them 9 days before the work was finally done (they spent 4 of those days ordering the part). We even called the manufacturer when Service Experts (SE) said they had trouble getting the part. The manufacturer said SE could just call them with the part number and they could find SE a distributor. The part came 5 days after they showed up to the house to diagnose the issue. Then we were strung along for 4 more days when they told us they would come out (first on a Thursday at 1pm, then Friday morning, then Saturday by noon, etc.). They ended up coming to the house on a Monday at 9:20am. (He finished around 1:30 after leaving for an hour to go back and get a correct part.) During this scenario, we called every day and only received one call back (other times, we had to call back ourselves to get updates). On one of the days, I had called for a manager to call me back and when I called to check on this, they said they called the manager and asked for him/her to call me back but there was nothing else they could do. We have been using SE for almost 10 years and will never use them again. I advise others to find people who are more dependable.
Description of Work
They were supposed to replace a compressor under warranty.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.Philip B.
04/21/2015
They were being used by the previous owner, and we just decided to continue with them. They came out and do some work, and the agreement is around $300 per year, plus whatever parts they may find needing to replace. The service went very well, we were very pleased. They have done some repair work, and some service work, and they have done it well. The staff is very friendly, and very professional. They are extremely prompt, we had an issue and they came right out.
Description of Work
We use Service Experts. They came out and did a routine service inspection. They did a check of our system.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!Jenifer S.
02/16/2015
I think the service went fine. We do not use them anymore, but it was fine for the one-time thing. The staffs were good, fine, and professional. It took them maybe like two hours to complete the work. They did what they came to do.
Description of Work
We purchased a Big Deal for Service Experts Heating & Air Conditioning for $99 for both AC and furnace tune-up.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and we appreciate your business!Phone
Address
1207 Municipal Ave
Plano, TX 75074
Service Categories
Other Information
Services offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing.
Health & Safety Measures
Please call for more details.
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
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