Jcpenney Company Inc

Unbelievably unprofessional, rude, incompetent Customer Service. Placed an order and was to receive it yesterday. No tracking available and no package. CS could not locate the package and said to cancel the order and to reorder the items. The refund was said to go back to original form of payment which was PayPal. Today, I received a partial credit and when I spoke with CS to ask why, they said they did it for the full amount and it's a PayPal issue-NOPE, The establishment is the one that runs the credit and all that was sent to PayPal for refund was partial. They continue to insist and when asked for confirmation, I was told"they cannot provide a confirmation"-thieves- you don’t give a confirmation because you don't give the customer their rightfully due money back. It is your incompetence that couldn't locate my order and thus I, the customer, had to replace-I better get my order this time. How hard is it to ship out an order? Apparently more than this company can handle. As that wasn't enough, I asked to speak to a supervisor who could not answer ANY of my questions intelligently and when I could see we were getting nowhere and I was wasting my time, I asked for the corporate number and she kept interrupting me with her rude, unprofessional, condescending remarks and attitude and then cut me off, placed me on hold without telling me when I once again was asking for the corporate number. It took me 2.5 seconds to find it on my own and called from my other phone line while still on hold with CS, to only have another Supervisor get on the call to apologize and try to resolve it. I was done with them and said I am on hold with the corporate office filing a formal complaint against the "Supervisor" Tawana/Tanisha or whatever her name was-an incompetent individual who is incapable of addressing a customer or handling any sort of dispute. I placed my grievances with the corporate office, who was asked to pull the tapes and review and place my formal complaint against the company and the Supervisor. After all this nonscense I spoke to PayPal who confirmed that ONLY a partial refund was placed and now a claim has been opened. As mentioned to all parties, I had never purchased anything from the establishment and will NEVER do so again. Lesson learned. Now JCPenny should learn a lesson-GET OUT OF BUSINESS SINCE YOU DON’T KNOW HOW TO OPERATE ONE.

Sectional was delivered on time by a nice contract hauler, but it went horribly wrong after that. They sent the wrong configuration. When I called to correct it, was told they would reorder the correct sectional. Wrong, delivered the one again. Now it's on my credit card until they decide it has been returned and the item is no longer available. Got NO assistance from customer service.

Their website is easy to navigate and you would be able to find what you’re looking for. They have different tabs for each category. They have a sale section where you can find the products that they have on sale. Sometimes, if you have promos, they will give you some discounts too. They are convenient. They would tell you if you can return the product through the store or you can do it my mail. I had a good experience with them.

I ordered custom draperies in early May of 2011. They were due to come in Mid-June. They were delayed to June 27th, then June 28th. When I called today, they told me that they would be delayed until July 28th. So, so disappointed in JC Penney. They are not the store they used to be.