Founded 1992 • With Angi since November 2005
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Verified Reviews
Showing 1-25 of 101 reviews
Thomas L.
06/26/2017
Their owner came out, I believe his name was Allen Hensley and he was very knowledgeable, very thorough and gave me good advice on things. I felt real good about him. I recommend to just be a little more flexible on price, but I didn't really get into a negotiation with him.They have a very good reputation.
Description of Work
It was an estimate to do a roof repair.
Category
roofing
Service Provider Response
Thank you for your review! We strive to provide utmost quality work and customer service, so we are happy to hear that was reflected in you experience. We appreciate your business!Robert B.
06/01/2017
Outstanding. This is the second time in about 15 years that I have had to replace my roof after a hail storm and if (God forbid) there is a third time I will definitely be calling Helsley. Alan and his team were terrific from start to finish.
Description of Work
Replacement of the roof following the hailstorms of last year. They also had to replace the gutters all around my house after both storms and years of battering by tree limbs.
Category
gutter repair, roofing
Service Provider Response
Thank you for your review! We strive to provide utmost quality work and customer service, so we are happy to hear that was reflected in you experience. We appreciate your business!Greg A.
03/28/2017
Bob L.
01/21/2017
Well done. On time & as scheduled. No complaints. Well supervised. I will use again and I do recommend to others.
Description of Work
Replaced all roofing shingles, 2 skylights and all gutters due to hail storm last year. Installed Gutter guard on gutters and replaced downspouts. Rescreened 6 screens
Category
gutter repair, roofing, skylights
Eden B.
10/31/2016
The roof was removed and replaced over several days. An AC line was hit at the end of one day during the roof replacement process (apparently the AC line shouldn't have been installed so high on the house). A contractor was brought out the next day to repair the AC leak. Remaining repairs proceeded quite smoothly and quickly. A week after completed, we noticed one area (a previous repair site from 10 years before) that seemed to be leaking. They returned at our convenience to inspect and repair that area. Everything has been resolved to our complete satisfaction.
Description of Work
We had the roof & guttering removed and replaced.
Category
gutter repair, roofing
Service Provider Response
Thank you for your recommendation! We appreciate your business!Brenda A.
09/27/2016
It was very good. One thing that I appreciated was their crew came out and did the roof in two days. Three days later, two other gentlemen from the company came back out and inspected the work that had been done. They went to my attics to make sure the vents were done correctly. They checked my garage where my hot water heater is. The pipe vent had dislodged because of the pounding when putting the roof on. They went out and checked that. They got that fixed. I really appreciated them. They took that extra step to come out and inspect the work the crew had done. I was very pleased.
Description of Work
Helsley Roofing put on a new roof for me.
Category
roofing
Service Provider Response
Thank you for your recommendation! We appreciate your business!Marion W.
09/01/2016
It didn't go well they never called us back
Description of Work
Repeat customer 8/16 - Helsey put on last roof and we were pleased about 10 years ago. Hail damage this March started dialogue with sales person Helsey said we should wait till Fall. We tried to get in touch with sales person no call back. Asked for new sales person no call back. Obviously too busy- very disappointed. If they aren't going to call when u are ready to buy they aren't going to call when u have a problem.
Category
roofing
Lester C.
05/12/2015
Sandra D.
12/21/2014
After a severe hailstorm that broke windows, skylights, solatubes and the composition roof, Alan Helsley worked overtime with my insurance company to get them up to a reasonable replacement amount. The insurance company only sent one person one time to my house and didn't see a lot of the damage. Alan got involved and finally provided the insurance co. enough information that they would cover the cost of the repair. Helsley Roofing did a great job repairing/replacing the roof. Alan wouldn't take any money until I received all the money from the insurance company. The workers cleaned up their "mess." I'd definitely use Helsley Roofing again.
Description of Work
Repaired flat roof, skylight and two Solatubes after hail storm. Replaced side shingles and boards under 2 layers of composition shingles on Mansard roof.
Category
roofing, skylights
Elizabeth K.
07/12/2014
Helsley is a great company. Honest, reliable and fair - they will tell you the truth. Our home owners insurance even uses them as roof damage adjusters. Everyone was great to work with and they are very familiar with the insurance claim process which was a painless process. Definitely recommend.
Description of Work
Installed new roof due to storm damage
Category
roofing
Donna C.
07/10/2014
He did the work, did a good job, did what we asked and showed up on time. I spent less than $12000. They took their time with the job and I would recommend them to other customers.
Description of Work
Helsley just finished doing my roof about 3 weeks ago. They did several other jobs for me. He did some re patching because we had a hail storm and he put metal roofing on top.
Category
roofing
ALAN P.
06/18/2014
The whole process went as well as it could. Alan Helsley prepared the estimate. We got a few estimates, and Alan was the only one that did not try to over-sell us. He told us that we did not need to replace the entire roof. Once the work began, the guys worked continuously. I do not think they could have worked any harder. The work took two or two-and-a-half days. Within a week, we had some exceptionally heavy storms, and all appears to be fine. Helsley will always be our first call.
Description of Work
Helsley provided an estimate and then replaced the roof on all of the low-sloping sections of our house.
Category
roofing
Thomas W.
06/03/2014
I have used Helsley Roofing on several homes over the last 20 years and have recommended them to friends and family. Alan is one of the most honest, professional people I have run across in my lifetime. This home had a valley leak problem when we moved here in 2002, which several roofers had been unable to fix. Helsley Roofing repaired it. His crews are courteous and professional. Alan will not try to sell you something you don't need or a new roof when yours has significant life left. His prices have always been very fair and I don't consider using any other roofing company after the great service and workmanship they have provided.
Description of Work
Replaced remainder of original roof on home and garage. Front section had been replaced by Helsley Roofing in 2010 prior to installation of solar panels.
Category
roofing
John C.
05/20/2014
Vicki W.
04/18/2014
Debbie K.
04/15/2014
Helsley Roofing gave a very professional and quality service. They are master roofers and were very honest and very precise with the pricing and procedures. The pricing might be a bit higher, but the service and quality of the roofing is very good. They were very good at following up when there were issues, and I would recommend them to anybody. We love our roof, and everything about Helsley Roofing. They also give us time to pay our portion of the payment while they first figure it out with the insurance first. I can't say enough good things about them. I would absolutely hire them again.
Description of Work
Roofing and gutters
Category
gutter repair, roofing
Harvey C.
03/17/2014
Nancy and Duane W.
02/22/2014
Lori Jill G.
02/12/2014
He returned with Chris to run water through the scupper with a water hose to confirm that the issue was not with the roof but was underground - a clogged drain the scupper dumped into. Alan didn't charge me for the service or the education - I know Helsley will be there when I have a true emergency!
Description of Work
Helsley roofed my flat roof home in November of 2012, did a great job and have been responsive and helpful with any questions or additional services I have needed. February 7 I had a scupper that was overflowing and felt I may have a roof issue, Alan came out and immediately inspected the roof and spent a great deal of time educating me on flat roofs and the complexity of the scupper system used to remove water from it.
Category
roofing
Sandra C.
01/10/2014
shontel P.
01/01/2014
Mr. Helsley seen that shingles were up so he nailed them done and put something for the roof around the shingles. He suggested that we outline the water spot and watch it because he did not see anything wrong with our roof . He was a great guy and very personable if and when we do need our roof replaced he will be our first choice. Thank you.
Description of Work
I called Mr. Helsley and he came out the same day to look at a water spot in our kitchen and check our roof.
Category
roofing
Arthur L.
10/02/2013
Started at 8:00 am and finished, including clean up by 5:00 pm. Crew was very courtious. Good supevisor who watched all day both from ground level and on roof. A large dumpster truck was pulled into rear drive way, proving a single point for old shingles and decking disposal. Very little litter at other points around the house. Results were excellent with now vent stack covers in brown aluminum to match. Added metal band under edge of shingles around facia board. Re-installed turbine vents. Added flashing at interface of attached garden/sun room to prevent leaks in aluminum sun room roof. Very professionally done.
Description of Work
Full removal down to rafters. Added radiant barrier decking, tar paper, and shingles.
Category
roofing
Karen V.
04/06/2013
Ian with Helsey Roofing met with our insurance adjusters on 3 separate occasions, over 9 months, to try and get the roof claim settled, after last year's tornado. He went out of his way to be sure we got the repairs needed, especially when the insurance company refused to replace the roof. The crew arrived on time and had the roof repairs completed, and the new gutters installed in just one day. They cleaned up and left everything as they found it. We couldn't have asked for better service.
Description of Work
We had roof repairs, turbine replacements, and new gutters installed.
Category
gutter repair, roofing
Sandra D.
03/17/2013
Work was a result of a June 2012 Hail Storm. Alan came out to do an estimate. When the estimate was submitted to my insurance company, there were big differences between the insurance company estimate and Alan's estimate. It took two months, a second visit by an insurance adjustor and several visits by Alan to get to the point the insurance company would accept Alan's estimate, less deductible. Alan went way above and beyond what I expected from a vendor. He even dealt with the insurance company's representative who didn't seem to understand some roofs. Alan would not take any money until the insurance company had paid me. When the roofing project started, the men did a great job and cleaned up the yard and surrounding area. Later there was a leak near a dormer. Alan checked it out and said it didn't have anything to do with the roof replacement, but they sealed around the metal flashing anyway - free of charge. The house was sold in March and the pre-sale inspection revealed a gas vent pipe was touching the wood decking. This could be a fire hazard. Again, Alan fixed the roof and gas vent free of charge, even though I told him I'd pay for the repair. I am very pleased with Helsley roofing. Alan was really professional and worked hard dealing with the insurance company. I would definitely use Helsley Roofing again.
Description of Work
Helsley Roofing repaired part of a flat Mansard roof, tore off 2 layers of shingles and replaced them, replaced two skylights and two Solatube covers.
Category
roofing
Phone
Address
6817 K Ave Ste 102
Plano, TX 75074
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