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Five Star Foam

1.0(
1
)

Insulation, Architects, Homebuilders,

... +2 more

About us

Professionally installed Five Star Foam Insulation results in: Energy efficient homes and buildings: Heating and cooling costs can be reduced by as much as 50 percent. Total reduction of heating and air conditioning tonnage by as much as 40 percent without the loss of efficiency or comfort. Draft-free homes and buildings: Seal cracks, joints, crawl spaces, ceilings, wall, and attics will prevent the movement of air through the home or building. Quiet homes and buildings: The open cells and the semi-rigid polyurethane mass absorb and reduce the transmission of sound. Dust-free homes and buildings: Structures using spray in foam insulation show remarkable reduction of dust accumulation Better air quality: Overall reduction of symptoms caused by allergies Stable rigid or simi-rigid foam insulation that will not degrade over time Comfort and peace of mind We run several crews and can handle any size job.

Business highlights

18 years of trusted experience

Services we offer

We service New Construction, Existing Buildings, Roofs and Street Repair with Spray Foam. Residential and Commercial

Amenities

Free Estimates
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Brian J.
02/2012
1.0
insulation
  + -1 more
Five Star Foam was incredibly unprofessional. They took far longer than originally stated. They did not perform the work as discussed requiring numerous call-backs. They destroyed my home without any attempt to repair. And as we now know the foam was mixed incorrectly and it is making us all horribly ill. I have spent tens of thousands of dollars on industry experts and doctors as a result of the improperly installed foam. Five Star refuses to stand behind their work and won't return my phone calls. Beware.
Description of Work: Install foam insulation on underside of attic roof deck.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Response from Five Star Foam
My company, Five Star Foam, was contracted to install spray foam insulation at the Member’s residence. The product that was installed is Demilec’s Sealection 500; a polyurethane expanding foam. Our company installed the insulation under the extreme scrutiny of Member’s. He spent every day of the installation in the attic making sure that our installers sprayed every inch of the attic. We informed Member that it was our standard policy to leave some of the attic assembly open in order to vent the attic space. Ventilation of attic assemblies is not necessary when applying spray foam in a new construction environment, as the HVAC systems are designed to enclose the pilot light (carbon monoxide) inside of a dedicated duct that is vented to the outside of the attic assembly. Member’s was having a retro fit application done in which the HVAC system is called an “80% furnace”. These units use the air surrounding the pilot light to fuel the fire. By installing spray foam insulation on the underside of the roof deck we would therefore suffocate the system and trap the carbon monoxide. Member insisted that we seal off the entire attic. We inform every homeowner that it is their responsibility to contact a certified HVAC contractor for sizing their new attic assembly. After installation of spray foam insulation Member complained of an annoying smell. Spray Foam Insulation is a new product that has entered an existing environment. We refer to it as a new paint smell; noticeable, but certainly not harmful. Member’s was “overwhelmed” by the smell. I personally went to his residence on several occasions over the next couple of weeks to open windows and help vent the system, each time noticing the dissipation of any odor. Our company went to the extreme of renting an air filtration system (something that we have never paid for except in the case of Member) and placed it in the attic for over two weeks. When I was asked by Member to pick up the filter, I personally went to the house. There was no odor at all anywhere in the house. Member claims that our product was sprayed incorrectly; this is possible. However, if it were installed incorrectly it would still not have any ill effect on his health. The product is either sprayed to hot or too cold if installed incorrectly. If the product is too hot then the insulation will not reach its full rise and thus results in a lower R-value. If it is too cold then you get what is called shrinkage. This is where the insulation separates from the rafters it is sprayed on. In both cases the foam does not perform to its full capacity, but it is NEVER toxic. The only other way in which we can disturb the consistency of the foam is by spraying too much of one product. Spray foam is a two part, polyurethane foam. We create the foam by heating an A and a B side then mixing them together at the tip of the gun that then sprays out the mixed insulation. Once the two products are brought into contact with each other they react in an exothermic chemical reaction which cures in 15-20 seconds. It is finished and stable at this point. If we were to mix the two products disproportionately we would create what is called a crossover. A crossover happens inside of the gun but does not last for very long. It doesn’t last because the gun stops operating when foam sets up inside the gun itself. Per Member own admission he has sprayed another product, a glycol-ether-based deodorizer on top of the insulation that was installed. He applied this thru a separate contractor besides Five Star Foam. There is absolutely no way to measure the effects that this product has on the foam that was sprayed by my company (or the reaction that could have occurred between these two products). By his own admission he states that, “Immediately following the application of the deodorizer, my entire family lost their ability to taste, and being in the house became even more unbearable”. - http://www.greenbuildingadvisor.com/blogs/dept/musings/spray-foam-jobs-lingering-odor-problems Our company has done everything in our power to meet Member’s needs. We were contracted by him to spray foam insulation, we informed him of the type of application that was necessary in a home that was designed in the fashion that his was built, when told to seal the entire attic assembly we then informed him of the need for ventilation and/or different HVAC handlers. When addressed with Member’s discomfort to odor, we addressed his issue with several trips to his house and provided him with an air filtration system. By his own admission, he has altered the state of the foam we sprayed in his house by adding additional elements to the atmosphere in the attic. Demilec’s products have been recognized by numerous organizations including The US Green Building Council, the NAHB Research Center and GREENGUARD for Children and Schools. Sincerely, Todd deVilleneuve Owner- Five Star Foam

    Contact information

    4112 W 15th St # 207, Plano, TX 75093

    http://www.fivestarfoam.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Insulation,
    Architects,
    Homebuilders,
    Roofing,
    Concrete Pouring and Repair

    FAQ

    Five Star Foam is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Five Star Foam accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Five Star Foam offers free project estimates.
    Yes, Five Star Foam offers eco-friendly accreditations.
    No, Five Star Foam does not offer a senior discount.
    No, Five Star Foam does not offer emergency services.
    No, Five Star Foam does not offer warranties.
    Five Star Foam offers the following services: We service New Construction, Existing Buildings, Roofs and Street Repair with Spray Foam. Residential and Commercial

    Contact information

    4112 W 15th St # 207, Plano, TX 75093

    http://www.fivestarfoam.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 5:00 PM