Fence Makeovers

Team was prompt, wrapped and took special care of my grapevines and other areas where over spray might occur. Did a good job of applying stain and did a good job of cleaning up any residual stain on non-fence surfaces. Cost was very reasonable. I would use them again.

I had a follow up meeting with city of Plano and Bryan today at my house due to fence not meeting city code. After discussing repairs needed, Bryan presented me with a bill for almost $700 to make the repairs to meet city code. I told him that I shouldn’t have to pay that amount to fix something that I paid local professionals to fix and provide their expert opinion on. Sales consultant said he knew that city code requires corner clip to be 8 feet but neglected to tell me because my only concern was a 45 degree angle requirement. Please make sure you get a permit pulled and research all city code requirements before you hire fence makeovers for their services.

Needed our board-on-board fence restained. They were quick, showed up on time, and did a very good job. I would use them again.

Their rep had me sold. I really went to bat for this company and sold my husband on them as being a better option than replacement. I went to the home twice to find that the team had not started the work in the window they provided. I get a call the next day saying the work was completed, which means in less than three house they say they cleaned, repaired, and stained the fence. it look terrible, they claim they cleaned and replace pickets. Not so, they did do a great job on the gate but that was the only wood they replaced. I have had this type work done before and there was no evidence this company cleaned that fence before staining. it I spoke to the rep and the bet he could do is tell me how it's my fault I did not want to spend the money! and how he asked the team to take extra pickets, but they did not feel more needed to be replaced. I paid over 1500 for this ugly fence.....and they were paid immediately! They did drop off some of their stain about a quart....lol Now I have to go redo work I paid them to do. The one post they did replace, they did not bother to haul it away. They left it in the yard.

Fantastic job! Corrected and aligned our badly leaning fence, replaced all supports and a gate, and stained everything. The Fence Makeovers team is trustworthy and fair, and the fence looks amazing.

We had used them twice before over the years and they were good but this time around, their stain did not cover the fence well. I called them back and their rep said that our fence sun damaged (what fence isn't?) or maybe it was because of sprinklers . They re-treated some areas after much arguing. Lower priced than other companies though

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We contacted several local fence companies, and received several suggested solutions (and many refusals) to straighten our leaning cedar fence and make other repairs and replacements. John met with me more than once before bidding, and Robert (the owner) came out as well. Their recommendation to repair our issue was the most structurally sound of all bids, and I was easily most comfortable with and confident in Fence Makeovers. Scheduling was smooth (and accommodating given our other ongoing projects and weather delays), the repair and staining team did a great job (including installing a section of new fence/gate), and John was there to make sure all was done to our satisfaction. The fence is straight, sound and looks amazing.

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We were out of town so we called them and they came in and fixed it. They did a really good job and the price was really good. I was very pleased with the result. They came and did the job really well while we were not here so I thought that was pretty good. They were very professional. We were able to pay them long distance. They were very easy to work with. We were not even here and they took care of the job for us, and came and went. Their responsiveness was very good.

My neighbor had a good experience with them and referred them to me and I had a good experience with them. They came on time and did the job they were supposed to do and they did a decent job. It was a pretty decent sized fence and I had taken quotes from other companies sometime ago, so they were reasonable. After the job was done, I had couple of questions so the guy whom I had spoken to came back and did a walk through with me and answered all my questions. All in all, they were very professional and they did the job they were supposed to do, on time and on the budget we had agreed up on.

I had a wood fence that had not been maintained in 12 years, and it was starting to rot, sway, and fall apart. It was also black and discolored and looked very bad. It now looks pretty much brand new, thanks to Robert Gonzales and his workers. Promptly after I filled out an inquiry form online, I was called by Mr. Gonzales' scheduler, and an appointment was set. Mr. Gonzales arrived early, was extremely friendly and knowledgeable, and looked over every inch of my fence and discussed all the issues and options with me. He then prepared a quote in his computer-equipped vehicle, and after some minor negotiations we agreed upon a price that was less than his initial estimate. And, he came back and visited a second time before the work commenced, when I asked him about another area of the fence, and again, he was early for the appointment. He's a really friendly and knowledgeable guy, and even keeps cold Coke's in his truck for new customers! A few weeks later (today) the scheduled work was done, and I think the workers did a very good job. And, Mr. Gonzales came over in the morning as the work was getting underway, to make sure everything was done properly, and promptly responded to my concerns during the work that all loose nails around the fence be nailed in tightly. Overall, it was a great experience doing business with Mr. Gonzales and his crew, and I'll definitely be calling on him again.

I contacted Fence Makeover and spoke with Ruth. She was very helpful and responsive and Robert the owner came to provide estimate the next day. Robert was prompt and pleasant. The estimate was better than some of the others that I had seen and was certainly better than full replacement of the fence. I specifically asked how the resetting of the posts would be done and was assured that they would be dug out and and quot;a lot of concreteand quot; would be added to maintain the position of the posts. He stated that the fence is 6 ft. and the posts are 8 feet with 2 feet buried into the ground, which is standard. On the day of service, a crew started cleaning at 7am, a second crew arrived to do the resetting of posts and repairs and a 3rd crew arrived to do the staining. They worked until around 8pm. I was not able to inspect the work that evening as it was dusk. The following day, I went to the alley to inspect. The stain looked fine and the posts were sturdy and firm when shook, except for one. I saw some Quickcrete powder residue on alley pavement but did not see evidence of new concrete at the base of any of the posts. So, I dug at the bases of two of the posts, 6and quot; and 13and quot; before I hit concrete which did not appear to be fresh. Per my research prior to contracting, concrete should fill the holes from below the bottom of the post and be about 3 to 4and quot; below surface, I did not wish to dig each post so I called Robert and let him know that I was concerned that there might not enough concrete. He was initially defensive and kept assuring me that it was done properly, though he was not on the job site that day. He did agree to come the next day to see for himself and arrived at 7am. He maintained that the posts were sturdy and done properly but did dig around all of them and there were only a few that there was evidence of concrete. He then said that my posts were buried 3ft and that the developer had used the 10ft post and sawed off 1 ft. I found it very difficult to believe that a subdivision developer would do that! We did not dig it up to prove it; as he continued to maintain that work was done properly but allowed that he would add the concrete if I wanted it done (they did that). There was also a fastener that was not repaired but I did not even bring this to his attention. I will do it myself or have handyman correct it.

The fence does look great and hopefully it will remain upright for a few more years. This job was not done the way it was represented to me. Even though additional concrete was added, it is not a consistent column, so not sure how that will affect function long term. I recognize that in our N. Texas clay soil even concrete is not a guarantee of longevity. As far as I know there are no specific building codes so you are on your own to determine what is proper. I would advise that before hiring for repairs to your fence that you review some videos of the correct way for the fence posts to be set so that you know what you are looking at when the work is inspected upon completion. Get the details in writing! I also spoke with a home inspector about the procedure for setting fence posts. Also, take photos! Contractors frequently assume the homeowners don't know anything so do your homework and the follow through!.

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Robert the owner came out and gave us an estimate to restain our fence, and back it with a guarantee that the stain wouldn't fade for at least 18 months. Fast forward 12 months, the stain was coming off on our skin and clothes every time we touched the fence, and was fading badly. I called Robert back out to take a look at his work. He became offensive and refused to do anything about it. NOT A PROFESSIONAL AT ALL!

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It looks like a new fence for less than half the cost! We are very pleased.

The crew showed up and started working and didn't leave until they were done. Robert was jist a blessing and i personally thank him and the men that came out.

Overall the owner was very professional and courteous, however the workers he sent over were late to do the job the first day and did a hurried coat of stain on our fence. When I called and complained the owner came out with the workers a second time and redid the stain on the outside of the fence. I don't feel the necessary steps were taken to make sure the house was shielded from stain the first time around and the second time around it was better but not completely as I expected. Overall the price for the work was the best I have seen, but I would recommend making sure the work is completed to satisfaction before the workers leave.

Arrived as scheduled and completed all work on the same day. Overall, a good job.

Arrived on time. Power washed fence first. Used plastic to protect grass as staining was done. As of August 2013 fence looks great still. Would definitely use again.

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Left for work and when I came home it was complete. After thorough review I was very impressed with the quality of work done. You would think it was new.