DFW Improved

surprisingly well

They were great. I gave a 'B' for punctuality predominately because they were dealing with numerous sub-contractors who may not always have been on time - but, usually there on the same day as promised. They pulled out the old wooden floorboards (which had warped) and put in a new tile floor; replaced the toilet; the bathtub tile and fixtures; put in a new vanity; painted and cleaned the entire room prior to close-out. Very professional!

This was the first time that I contracted with  DFW Improved. I was new to this area and did not know anyone to ask for referrals. Probably the best outcome for me. I went on line and did some research and found that they had excellent customer satisfaction. They are the best provider I have ever worked with. The listen to my needs and desires and provided assistance in obtaining the appliances and materials I wanted at their wholesale costs. The quality of their work was exemplary, their prices were more than fair. The project manager was on site every day that work was going on to insure their quality standards were on target. They were responsive to any of my concerns and resolved them immediately. They arrived at the time they told me they would and finished the task that was set for that day. They were friendly but remained professional at all times. They were a pleasure to work with. I dreaded when the job was over because hey were such a positive experience. I have already contacted for another job. I will highly recommend them if you are looking for a quality, professional job. Very satisfied with their work.

This is my second time to use DFW Improved, and I'm extremely pleased with the work they do. Day one the electrician replaced the light fixtures. When he left, the lights were in, the kitchen furniture was back in its original places, and there was not a spec of dust or sheet rock debris anywhere to be seen. Day two the sheet rock was done. The skylight boxes were framed and sheet rocked and ceiling texture applied. The tented the entire area with plastic, and as with day one, when they left, you would never have known there were there. Day three was painting. The kitchen and living room ceilings were painted (continuous surface). The painter covered every single bit of floors, walls, furniture with plastic, and applied two coats of paint. Again, when he left, he cleaned up thoroughly, and the ceiling was perfect. Miguel, the project manager (ask for him - he is great!), came to close out the project, he inspected the entire ceiling with a flashlight. I'm so pleased with the work DFW Improved does. I can't wait to remodel my bathroom, and I'll use them again for that - and request Miguel as the project manager.

Superb. Brian our sales specialist was incredible and offered great pricing and professional support and service. He always came to site to ensure work was meeting expectations. The crew that painted the entire home (4400 square feet) were friendly, professional, timely and very clean

DFW improved was recommended by someone in our neighborhood as having done a bath remodel for them. Quote: We had them come to discuss our master bathroom plans and provide a quote. Gary Horton (sales rep) provided us with a detailed quote. As well as discussing some options. The quote itemized and detailed the work to be done the main categories included: - Demolition - plumbing - framing - Drywall and paint - Moldings and mill-work - counter-tops - shower tile - floor tile - shower glass - hardware We had already determined that we would use a separate cabinet maker that we had worked with previously so cabinet work was not included. The contract itemized several items that were to be supplied by us. Gary took plenty of time and answered all our questions regarding how DFW improved did various parts of the project, as well as the parameters we should look at for the items supplied by us. Contract / selections / planning Signed the contract After detailed checking of reviews, and other information on our top choices we selected DFW Improved and signed the contract on May 2nd. We met with the design consultant at DFW Improved's office in Frisco on May 4th. At that meeting we made all of our selections for tile, granite, paint, and plumbing fixtures. The addendum to the contract with these specifics was completed and approved by May 11th. On May 17th Gary Horton introduced us to or project manager Tony Fuller. At that time Gary walked everyone thru the agreement and plans so that we could discuss the project and flow with Tony. Tony indicated that he would be providing us with a detailed schedule (each day's planned activities) before the start of the project. The schedule was provided and updated as needed during the project. Demolition and construction Tony provided the detailed schedule on May24th with demolition to start the next day. The schedule was detailed and had activities every working day thru completion, targeted for June 17th. The schedule was mostly accurate to how the project worked. However, Tony did rearrange the order of a few of the tasks later in the project. However, the project was 99% complete on the targeted day, with final clean up done. Remaining tasks were limited paint touch up, and a few adjustments that occurred on the next working day. Trash / cleaning For demolition, DFW Improved placed a "bagster" bag dumpster on the driveway. After demolition was complete trash was collected. Additional trash was bagged daily and placed on the driveway and collected near the end of the project. The crews put down heavy paper in the halls of the house to the master bathroom, and hung plastic sheeting for the dusty tasks. At the end of each day the crews cleaned up. Also, for the dusty tasks (demo etc) and the custom fiberglass liner for the shower DFW improved brought an air filter to run to collect the dust and odors (mostly successful). On the scheduled finish date a cleaning crew came in and cleaned the bathroom, adjoining bedroom, and the halls to the front door. We were very impressed with how clean this left things. We had been anticipating spending most of the Saturday cleaning the house; however, that was not needed. Summary: Overall we are very pleased with DFW Improved. The quality of their work was excellent. We were kept up to date on progress and schedule on a daily basis. The project was finished on time and for the price agreed. We will use DFW Improved again when we have another project.

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Very impressed with their professionalism.

With any remodel, glitches or oversights will inevitably occur.  How they are handled makes the difference for me.

Robert our sales representative was very clear about what they would be doing, and he provided a competitive bid.  DFW Improved was not the least expensive, but gave the best impression of professionalism, so I hired them.  Project Managers, Chad and Brett, get major kudos for managing the project and rectifying any issues (few) very quickly.  The carpentry team and painting team did a nice job.  A few places were missed, and the PM was on top of it.  The cleaning team ( Steve and Sondra) did a superb job as well.  The admin team ( Kona, Teryn and Candice) did a fine job throughout the remodel handling communications regarding payments, etc..

We have completed remodeling jobs before with other vendors, and I have learned a good PM who pays attention and is communicative and efficient is worth his weight in gold.  We had that with DFW Improved. Last year, another vendor completed the same task in two other rooms for us, and it was an unpleasant experience on many levels.  Our experience with DFW Improved was all positive: a job well done and well managed, and I would highly recommend them.

I will be calling them for future projects.

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Great finished product and good people to work with. Everything was scheduled and timely.

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The entire project was well managed.  The sales process was handled very professionally by the sales rep and the designer was extremely helpful in the selection of all of the materials required for the projects.  All the workers were extremely polite and performed outstanding quality work.  The project manager was in constant communication with us both on-site and via phone to insure our complete satisfaction.  We would highly recommend DFW Improved and will certainly use them again for any additional home improvement projects.

Extremely disappointed with the laundry list of excuses and broken promises. It was to be an all-day process to retain our door properly. After clearing our entire Saturday, providing a 50% deposit of $325 and both my husband and I signing a contract, a worker came Saturday morning for one hour. The door remained in tact, and the worker simply used a bit of sand paper and a coat of stain and was on his way. There were drips down and the door and obvious the work likely will not hold up through the summer. When my husband contacted Robert, the excuses started. Everything from the worker was just phase 1, it was too humid to do the full process and he intended to come back on Sunday to finish. None of it was communicated to us previously, and we had not intended to spend yet another day of our weekend sitting around for our door to be stained. So we cleared our Sunday and waited for him to show at the time he said. And then he didn't show. When my husband contacted him, another excuse. He claims that wasn't the time he gave my husband. So we are spending another day waiting for Robert to deliver on what he promised. This unprofessionalism and string of excuses is completely unacceptable. I would not recommend anyone do business with this pathetic excuse of a company.

They worked with us on the design. The implementation was a long process, but it was a big job. Gary St. John was willing to talk us through everything that was going on, and Dave Poeckes was extremely responsive to requests. We had a few problems with the contractor that worked directly with us, but he no longer works with DFW Improved. A few years after the renovation, there was a problem with what that contractor had done, and DFW Improved made sure the problem was fixed. These guys stand by their work! I would definitely use them again. They take pride in their work and make sure you are happy with the results.

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We had a water leak in our house, which destroyed our hardwood floors and caused other damage.  We interviewed many contractors for the reconstruction work, and DFW was by far the most responsive, professional, and thorough.  Others were trying to cut corners with insurance negotiations, just to win the bid, but DFW was the only company, which insisted that the job had to be done right, and they helped us deal with our insurance and negotiate for all the work required.  They did an excellent job on the remodel, the support to get the bid approved, and the overall management of the whole experience.  Juan and Jason were absolutely the best.  Great to work with, professional, and highly competent.  We had a minor complication with floors a few months later and they came back and fixed the issue with no questions asked.  I highly recommend them, especially if you find yourself in the unfortunate situation of water or other damage in your home and need a trusted and competent advisor and negotiator.  

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