CTG Custom Tile

Great

I want a refund of money. He was a no show.

Very professional installation.

Owner provided services. Showed up on time, was very professional and completed work to our satisfaction.

Their phone is disconnected and their email bounces back. I have had to contact Angie's List regarding this.

It was a custom shower and another bathroom that they tiled. He was friendly and willing to share his knowledge with me. His work was really great.

DIDN"T SHOW UP.  Next time you send this out to someone you might want to verify that you didn't have to refund their money.

When I called the number wasn’t in service. I finally contacted Clint Goolsby and set up an appointment. He never showed up and didn’t call to cancel. Since then, he has been unresponsive and not answering my calls. I don’t think it’s a very professional company.

The representative arrived on time and was professional at the meeting.  He gave us great ideas and left us with a good impression.  A week went by and we never got our estimate.  When I contacted the rep, on a Friday, he said he would get me the estimate by the end of the weekend and that he was sorry but he had been busy with buying a house of his own.  The weekend came and went without a hint of communication from the company.  I waited until Tuesday to contact him again and he said that he needed my email again to make sure that the email was sent, but he would resend it that evening.  The evening came and went and nothing was sent.  I contacted him again on Wednesday and he told me that his internet was out, but it was going to be fixed that evening.  That evening came and went and I never got an email from him and never heard from him again.  I'm incredibly disappointed in the lack of professionalism from him and the amount of excuses I got.  I read a couple of questionable reviews about this company before, but chose to ignore them in lieu of the positive ones.  I won't do that again.

unknown

They weren’t familiar with the fans. They had to return the fan and I had to get another one. The fan did get installed eventually and there were no issues scheduling with them. They were also on time.

I gave the company over a month to get the service scheduled and we never could. I could not wait any longer so I requested a refund.

i have made various attempts through angies list, phone number (indicating not available) and email provided on coupon and have not been contacted after initial contact made. Coupon # 1344021

Spoke with the service provider several times to schedule a time to do the work and he never showed up.  Each time I called him back his voice mail was full.

They were good. They were good at explaining what had happened, but unfortunately the deal was worded in a way that did not cover what I had purchased.

Though I was expecting the owner to arrive at my door, I was greeted by two young men who could not have been more than 25. They were personable and understood all the tasks and started working on them. They also great enthusiasm and listened well to what I was looking for.

The stain job was above average. Not completely smooth, but the young man did put a lot of effort into it. All the tasks, except for Electronic lock, were completed that day. They had a lot of issues figuring out the Lock mechanism which was more like a custom job rather than routine. They said they would come back the next day but did not return due to another job. I had to give the owner a call since my front door security was being compromised. He did come over next day, figured out what had to be done and completed the job.

In summary, I would hire them again. The bottom line is that in many jobs of this nature, the work doesn?t always go smoothly. People can and do mistakes. What I liked about CTG Custom Tile, is when they did not get it right the first time, they were customer-centric enough to make the effort and complete the job to the homeowner?s satisfaction.

Initally it went fine. Whatever work they did, made the kitchen faucet started leaking, and they never came back to fix it.

New bathroom tile floor looks great. Would definitely hire for their quality and creativity in the future but only with a firm price quote (whatever would be above Angies List pricing)before the work began. Didn't expect the extra fee to have them set toilet back after tile install.

I purchased an Angie's List Big Deal for 5 hours of handyman labor.  I wanted 2 ceiling fans installed and a small hole in the ceiling fixed.  I wasn't sure that this could be done in 5 hours, but I thought it would be close and was willing to pay for the small amount of additional time it may take.
Scheduling was fairly easy; however, they went to the wrong address and ended up arriving at my house an hour late.  Again, not a huge deal, but I did leave work early to accomodate the scheduled time, only to sit and wait.  They did call to apologize. 
The owner sent 2 people to my house with the expectation that 1 person would do the patch and the other would complete the 2 ceiling fans and be done in 2.5 hours to make up the 5 hours.  That should have been the case, but he sent 1 moderately experienced worker and one completely inexperienced worker.  In short, 2.5 hours had passed and the patch hadn't been completed and the first ceiling fan wasn't up. I was getting concerned.  I asked the guys how it was going and they said that they would finish quickly.  Not at all the case.
To try to keep this short, they didn't leave my house until they had both been there 6 hours!  Then, they tried to charge me for the 12 hours of labor!!!  In addition, the patch wasn't properly completed, and one of the ceiling fans still doesn't work correctly.  I talked to the owner and told him I wasn't paying 12 hours of labor for the amount and quality of work I received.  I will give the owner credit.  He tried to work it out.  It just really wasn't possible to "mend the fence" at this point.  I paid a small additional fee for a portion of the overrun of the hours, as I expected to do, and he came and repaired the patch properly...but made a significant mess in my closet.
These guys may be OK for tile, but I will not be letting them do any further work in my house.

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It went okay. I liked them a lot. He was honest and hard working. I have not had any problems. I would use them again.

I purchased the big deal for 25 sq ft of backsplash. My only complaint is that it was hard to schedule but that may have been because of the holidays. Shaun and Daniel did the backsplash for us and they did a really nice job. I would definitely use them again.

It was a painful process.  He showed up late and took his time.  He counted 12 boards and we actually needed 22 boards replaced .  I bought the boards and the paint.

They did an excellent job. You could tell the attention to detail was exceptional.
The installers were super-nice.
I like these people.