CTG Custom Tile

Great

Very professional installation.

Owner provided services. Showed up on time, was very professional and completed work to our satisfaction.

It was a custom shower and another bathroom that they tiled. He was friendly and willing to share his knowledge with me. His work was really great.

They weren’t familiar with the fans. They had to return the fan and I had to get another one. The fan did get installed eventually and there were no issues scheduling with them. They were also on time.

Though I was expecting the owner to arrive at my door, I was greeted by two young men who could not have been more than 25. They were personable and understood all the tasks and started working on them. They also great enthusiasm and listened well to what I was looking for.

The stain job was above average. Not completely smooth, but the young man did put a lot of effort into it. All the tasks, except for Electronic lock, were completed that day. They had a lot of issues figuring out the Lock mechanism which was more like a custom job rather than routine. They said they would come back the next day but did not return due to another job. I had to give the owner a call since my front door security was being compromised. He did come over next day, figured out what had to be done and completed the job.

In summary, I would hire them again. The bottom line is that in many jobs of this nature, the work doesn?t always go smoothly. People can and do mistakes. What I liked about CTG Custom Tile, is when they did not get it right the first time, they were customer-centric enough to make the effort and complete the job to the homeowner?s satisfaction.

Initally it went fine. Whatever work they did, made the kitchen faucet started leaking, and they never came back to fix it.

New bathroom tile floor looks great. Would definitely hire for their quality and creativity in the future but only with a firm price quote (whatever would be above Angies List pricing)before the work began. Didn't expect the extra fee to have them set toilet back after tile install.

I purchased an Angie's List Big Deal for 5 hours of handyman labor.  I wanted 2 ceiling fans installed and a small hole in the ceiling fixed.  I wasn't sure that this could be done in 5 hours, but I thought it would be close and was willing to pay for the small amount of additional time it may take.
Scheduling was fairly easy; however, they went to the wrong address and ended up arriving at my house an hour late.  Again, not a huge deal, but I did leave work early to accomodate the scheduled time, only to sit and wait.  They did call to apologize. 
The owner sent 2 people to my house with the expectation that 1 person would do the patch and the other would complete the 2 ceiling fans and be done in 2.5 hours to make up the 5 hours.  That should have been the case, but he sent 1 moderately experienced worker and one completely inexperienced worker.  In short, 2.5 hours had passed and the patch hadn't been completed and the first ceiling fan wasn't up. I was getting concerned.  I asked the guys how it was going and they said that they would finish quickly.  Not at all the case.
To try to keep this short, they didn't leave my house until they had both been there 6 hours!  Then, they tried to charge me for the 12 hours of labor!!!  In addition, the patch wasn't properly completed, and one of the ceiling fans still doesn't work correctly.  I talked to the owner and told him I wasn't paying 12 hours of labor for the amount and quality of work I received.  I will give the owner credit.  He tried to work it out.  It just really wasn't possible to "mend the fence" at this point.  I paid a small additional fee for a portion of the overrun of the hours, as I expected to do, and he came and repaired the patch properly...but made a significant mess in my closet.
These guys may be OK for tile, but I will not be letting them do any further work in my house.

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It went okay. I liked them a lot. He was honest and hard working. I have not had any problems. I would use them again.

I purchased the big deal for 25 sq ft of backsplash. My only complaint is that it was hard to schedule but that may have been because of the holidays. Shaun and Daniel did the backsplash for us and they did a really nice job. I would definitely use them again.

It was a painful process.  He showed up late and took his time.  He counted 12 boards and we actually needed 22 boards replaced .  I bought the boards and the paint.

They did an excellent job. You could tell the attention to detail was exceptional.
The installers were super-nice.
I like these people.

I purchased the big deal coupon for this service and he finished a little bit early.  The owner was great.  A guy came out at first that was a worker, and he had some trouble putting up the ceiling fan.  I in fact had trouble putting up the ceiling fan and that’s why I didn’t finish it.  So the owner came out and he was really good.  My only complaint was that, while he was here, I had him look at where I wanted to put up a fence at the side of my house. He told me that he would email me an estimate and until today I haven’t received it.  It’s okay and it’s done, but he could have had a job.  He was here on time.

They arrived on time and were courteous and friendly. They worked efficiently and did an excellent job on everything. My tile floor looks like new and I am very pleased.

Had to make several calls to get appointment set after purchasing Big Deal. Had an appointment  at 9:00 am Saturday morning. They did not show up until 9:30 but had no materials with them to work with. Had to go buy materials, then stopped to eat and did not return until 1:00 pm.



I felt they were not professional or prompt. Now I have tiles set but not grout and skim coat, but no texture or paint. I will now have to find someone else to finish the job because I will not have them come back to finish it.

Good.

It was an Angie's List Big Deal that I purchased. Everything was great. They arrived on time and did the work that I asked. They didn't charge any extra. The work they did was good. He did the work quickly. There were not any problems.

Good

Owner was professional for initial call and visit. His young workers were not as professional or skilled. Thought we did not get the total time or value promised. Then we had to call several times for follow up services for which he never followed through.

They were able to come out within a week of my contacting them which was ideal.  The job went well as they completed the work that was needed done removing my kitchen wallpaper in areas that were double papered and hard to reach plus a good portion of other areas.  They agreed to work on the day and timeframe I needed, showed up on time, and worked non-stop until the work was finished.  Very hard workers. Will definitely have them back to do other work later.

BEWARE of CTG Custom Tile. We were remodeling one room and only needed window ledges and baseboards painted so we elected to try Angie?s List due to discount deals advertised. We saw some good reviews on a company called CTG Custom Tile, so we paid the $149, which included five hours of painting. We felt this job would certainly not take over five hours, so a $149 price was acceptable. When we called the contractor Clint he said we needed to provide the paint as it was not included in the price so we got a gallon of a brand he recommended costing another $35. Come to find out that was the wrong paint.  (according the the real professional that we hired.  And the real professional was right.  After Nu Image finished you certainly could tell the difference and it was a lot better job.)  On the day of the job, two painters arrived announcing that they would be there only 2.5 hours. The two arrived on time, came in and introduced themselves, and then went back out to their van until 30 minutes into the job.  Not only that but one of them spent some time talking on his cell phone. The other worked at obvious turtle speed using an artist brush instead of a real painters bush to do the work. At the end of the 2.5 hours they collectively completed less than half of the job, and the work performed was amateur pitiful with brush strokes going both ways and spots missed.  I told them that what was done was not satisfactory, and they should have also completed the job in 2.5 hours. They then called Clint and informed me that if I wanted the job completed that it would cost me another $150. I said no way as they should have easily completed the job within 2.5 hours. When they realized I was upset they left informing me that Clint would come out to inspect my complaint. He arrived saying very little while I pointed out the flaws in the job and restated that it should have been completed within the alotted time.  He left saying he?d call me back, and he did about an hour later only to tell me it would still be another $150 for them to come back and finish the job. He said they would redo what they did and finish up for a flat $150 more. I told him I did not want the same painters back as I did not trust the work to be done professionally. I asked if he would send a different crew. Apparently, that was his only crew and he failed to respond back to a text sent to him basically leaving me twisting in the wind with a pathetic half-done job. After 24 hours had passed and still no response from Clint we contacted a local contractor (Nu Image) to redo and complete what CTG Custom Title unprofessionally ditched on us. Nu Image contractor took note and admitted it was very POOR WORK, and then quoted us a flat rate of $125, and he said it was only a two hour at best, and he?d just do it ALONE! He?d also furnished his own paint within that price as well. He came out a few days later and did a fabulous job and to his word finished slightly under TWO HOURS! We ended up being out $310 to get a simple job done that should have been only $125 to begin with had we not gone through ANGIE?s List. Clear and simple, CTG tried to stick us with a job costing us $335 (including us paying for the paint) for a simple trim job. It was beyond obvious CTG was working in turtle mode to create more dollars out of the job thinking we would not have a consumer clue how long it should take. I suppose they were hoping we'd just cave in and say yes to the additional $150 to complete since we had already committed $185. I do not see how nor care if they may have some good reviews. I would not recommend them to anyone, and I hope this review alerts others to be more cautious to CTG's business practices and lack of quality work. This was my first bad experience using Angie?s List, and I do regret allowing myself to be sucked in by what appeared on the surface to be a reasonable price only to be left open to be taken advantage. Bottom-line, I paid out $185 for absolutely nothing gained, but a lesson was learned - not all supposed discounted deals are truly good deals and entrusting that both timely and quality work will be rendered is not always what you get either. This certainly applies to CTG. If you truly want good work done with honesty in pricing, consider Nu Image. They won?t be slow or deliver poor work as we unfortunately experience with CTG. We ended up paying out a total sum of $335 for a simple trim job that should have only cost us $125. You have been warned by a fellow consumer about CTG Custom Tile.

We were going back and forth on Angie messaging. We finally agreed on it. They were supposed to be here at 9 AM, 10/3.Clint sent Sean to do job, he was an hour late. I'm not saying he didn't do a good job, he worked steady. The problem was we agreed they would tell how many boards I would need and go get them. Sean miscounted and was 10 boards short.  We got past that. Boards that were bad on top, he flipped over and used back side. It's a half done job. They would have to come back to seal deck. That's where we're at. Sean did call me Saturday to follow up, I will give him credit for that. Due to circumstances, I didn't call back until Monday. The problem I had for not calling back sooner is I have a very sick dog. I told him to not call me until late Tuesday. I had a big conference with specialists on my dog. They never called back. It has gone all week.  I still need someone to come put paint down on deck.