A J Electronics Inc
About us
AJ Electronics is a service and repair company located in West Plano. Our trained and certified staff specializes in consumer electronics repair. We can come to you or you can bring your items to us for repair. As a authorized warranty repair center, chances are that we can repair your device under manufacturers warranty. If out of warranty we are happy to find what's now working and get it working for you again.
Business highlights
Services we offer
Audio receivers, Computer Repair, Denon, HD Digital Surveillance Systems, Home Theater Sub Woofers, Integra, Marantz, Onkyo, Panasonic, Peavey, Pioneer, Polk Audio, Pro DJ Boards, Repair of most high end electronics including TV's, Sanyo, Sharp, Sound and Light, Surround Sound Receivers, Velodyne Acoustics, and Martin Logan., computers, electronics, printed circuit boards, security equipment . Factory Authorized for LG
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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There is a non-refundable charge that must be paid in advance for diagnosis. For our older, lower-tech receiver, it was $75. For more complex items, it's higher. A sign told the usual diagnostic charge; I think it was $125 or $150. For our receiver, we paid approximately an additional $75 on picking it up.
Why pay $150 to repair a receiver instead of buying a new, entry-level unit for about the same cost? In our case, the old receiver had a combination of features that I couldn't find in new ones.
Let me start by saying Kenny was in the shop working before opening time. Rather than having me wait until they opened, he unlocked the door about 45 minutes early to take in my receiver. My experience is most places don't even acknowledge you are there, let alone open early. The unit was under warranty. However I paid the $50.00 priority service fee. Money well spent. Reason being not 8 hours later I received a call from Ron. The unit was repaired. I picked it up today (my bad I didn't catch the young man's name who helped me). He had trouble finding the unit, and was very apologetic for the process taking so long. Even though it could have been more than 10 maybe 15 minutes. To me this is good old fashion customer service start to finish. Connected the unit back up a few minutes ago, works like new.
"I'm sorry to say we don't recall having this issue. I actually even tried to look up your name in our system and the hard copy and couldn't find your name. I just want to make sure it was us because there is another place called J electronics. And if it was us, I would like to see what happen and make sure your satisfied, because we are here to help and take care of the customer. Most of our the customer we tried to get out them out no more then 3 to 5 business days, unless the parts are on back order and at the same time we notify the customers."
"Hi, We didn't not charge you to fix it. We only charged you the service call fee that we agreed on before we came to your house which was $70.00. As far as them laughing at you, I don't think that is right or they will do some thing like this, because we all make mistakes no one is perfect."
Licensing
State Contractor License Requirements
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