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1st Class Heat & Air

Heating and Air Conditioning Service, Air Conditioning - Auto, Insulation Service,

About us

If you need help controlling your home’s climate in Plano, Texas or the surrounding areas, the HVAC experts at 1st Class Heat & Air, Inc. are here to help! We offer a full range of heating and cooling services for single and multi-family homes, all designed to help you and your loved ones stay comfortable 365 days a year, no matter what the weather outside is like. We even do light commercial work! Our services are designed to get you the highest quality work at the best value. You won’t find this level of workmanship at prices this low anywhere else. We are committed to helping your family thrive with honest, reliable HVAC Services. Call today for a free quote and a same-day service appointment!

Business highlights

Emergency services offered
35 years of experience

Services we offer

Heating & A/C, Home Insulation

Amenities

Emergency Services

Yes

Free Estimates

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.8270 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
2%
2
1%
1
3%

Filter reviews by service

Showing 1-25 of 270 reviews
Thomas B.
May 2020
5.0
Yes, I recommend this pro
$34,000
Got the AC tune up that included freon for both units. I like learning stuff so walked through with the guy who came out the whole time and he was patient and knowledgeable and showed me everything. Price very reasonable and friendly, highly recommend.

Brooke S.
Oct 2019
5.0
Yes, I recommend this pro
$12,000
Love this company! So polite and fit me into their scheduling for an emergency repair. Great, honest service is hard to come by and First Class delivers!

Brigid B.
Jun 2019
5.0
Yes, I recommend this pro
1st Class is my go to for my semi-annual checkups on my heat & A/C. They've always got Saturday appointments which is great as someone who works full-time. They are also very honest; they never try to sell me on anything I don't need. This last time, there was a snafu in which they lost my appointment due to a computer glitch earlier in the week, but they were still able to get someone out just a bit after my original appointment time.

Kathy M.
Mar 2019
5.0
Yes, I recommend this pro
It went great. The installers were good. John is awesome. Very informative. I would highly recommend him.

Patrick S.
Mar 2019
5.0
Yes, I recommend this pro
$57,000
No issues. Very prompt, easy to do business with.

Johnnie Y.
Feb 2019
5.0
Yes, I recommend this pro
It is fixed.

Shannon H.
Feb 2019
5.0
Yes, I recommend this pro
The check up went extremely well. They called when they were on there way and arrived on time.

Robert S.
Jan 2019
5.0
Yes, I recommend this pro
$84,900
This is the second time that I have used 1st Class Heat & Air, Inc. My heater in the heat and ac unit stopped working, and I was concerned about getting it repaired due to the cold front which was coming to DFW with much colder weather. Getting the parts for the repair was also a potential issue, since the repair Technician had to search for them. Happily for me the Repair Technician was able to find the parts needed and make the repair in time for the cold front. I appreciate the prompt and professional way that the repair was handled.

Erik N.
Jan 2019
5.0
Yes, I recommend this pro
$680,000
Gave us a much lower cost option than any of the previous 4 service providers we had before. Works great now.

Amid H.
Dec 2018
5.0
Yes, I recommend this pro
Very well. Work was done very professionally.

Kimberly W.
Sep 2018
2.0
$4,900
Poor service. The unit is outside so I did not follow the technician outside to ensure he performed the maintenance service he was supposed to, after the service appointment I discovered the technician did not actually perform all the maintenance services and falsified his report. If he had in fact checked the condensor coil as he indicated, he would have found the condensor coil was leaking and the freon level was down 3.5 lbs. He also said he cleaned the unit, which he did not. I contacted the company about this issue and they did not respond to multiple phone coils or emails. I will not use this company again and will select an honest and responsive company to use for my future service needs.

Andrew D.
Aug 2018
5.0
Yes, I recommend this pro
$13,000
Verified proper performance of air conditioning. Assisted me in connecting "C-Wire" to HVAC controller for installation of new smart thermostat.

Melania B.
Aug 2018
5.0
Yes, I recommend this pro
Another company did the job originally, they had been sent out by Choice Home Warranty, but did an awful job by installing an AC that was not working properly and not cooling the house, and were unable to get it fixed. This other company literally put my family and my pets through **** with lie after lie for about a week during the hottest days of the summer - 110 degrees. So, I called 1st Class Heat & Air, as I had hired them before and knew they were a reliable company. They did not just meet my expectations, they exceeded them all. At 7 pm I asked them to come out and replace the entire AC system, and they came out the next morning at 9 am. The other company - 4 guys - took 6 hrs. to install the system; 1st Class - 2 guys - took only 4 hrs. 1st Class gave me an honest price, they were very professional, took the time to give me good advices and to help me out by coming out quickly when they learned about the situation that I was in. They also came out again after the job was completed and paid for once to check out the AC system and once to install a new return vent at no extra cost. I would recommend them to anyone and would hire them again in a heartbeat.

Heather F.
Aug 2018
5.0
Yes, I recommend this pro
$4,900
Thank you 1st Class Heat and Air! I called frantically at 6:30pm after I returned home from work and my house wasn’t cooling down. I was envisioning the worst and even considering having to stay at a hotel for the night. They answered my call immediately (I called several prior who never picked up at all) and said they would have a technician to my house without 1-2 hours. A technician actually arrived within 45 mins! Wesley was extremely professional and helpful. Thankfully no major repairs were needed, just some cleaning of the ac unit which he showed me how to do. Wesley spent about 45 mins with us and only charged the service call of $49! I was expecting in the $175-225 range - such a pleasant surprise. I will definitely be using and highly recommending this company in the future!

Jason H.
Aug 2018
5.0
Yes, I recommend this pro
These guys are always on time and honest about work you need now a d what you can wait on. Even sent a contracter to fix the drywall after a leak. Great service. Always remember my name!

David W.
Aug 2018
5.0
Yes, I recommend this pro
Excellent job

Somer H.
Jul 2018
2.0
Friendly guy that answered the phone. When I told him my unit was newer, he said they couldn't come out and said "his boss won't let them," with no reason given. Why wouldn't they want to help someone with their a/c out in 109 degree temperatures when they have availability and were about to send someone out? Frustrating!! And hot...

Clayton C.
Jul 2018
5.0
Yes, I recommend this pro
We've had two a/c emergencies, two years apart from each other. Called 1st Class both times, and both times they took care of major work on the same day. I did research later to compare prices, and the price we got was fair. They've made me a very loyal customer.

Bob K.
Jun 2018
5.0
Yes, I recommend this pro
$22,800
This is the second time we have used 1st Class Heat & Air. They have a high rating on Angie's List and BBB. I called to schedule an appointment for a check up, they had an open time same day. John arrived early, but Holly informed us he would. He checked the system, made recommendations, we agreed, he did the work and was finished in about an hour. Our AC needed a freon charge and a chemical clean of the condenser. John showed us how we could keep it clean ourselves to avoid future problems and save money. Our AC unit is operating much quitter and probably more efficiently. We will call again in the Fall to have our Heater checked.

Peter L.
Jun 2018
5.0
Yes, I recommend this pro
Replace Heating and AC unit, they checked everything out and did a very thorough job. It did take several hours but quality work done right does.

SUSAN A.
Jun 2018
1.0
$40,000
The AC works so there is that. But after the initial fix he tried to convince me that I needed another $1500 in bogus repair And that he couldn’t leave without completing these repairs. I asked Him to leave several times. Each time getting louder and louder. Finally he left.

Jeff P.
May 2018
5.0
Yes, I recommend this pro
$68,105
John was great! Not only did he come out at 8 pm on Memorial Day, he didn't charge additional fees for the emergency service because it was our 80-year-old mother's home. Her system has been neglected so we signed her up for an annual service contract too!

Bekka H.
May 2018
5.0
Yes, I recommend this pro
I LOVE this company! A very friendly, honest and professional company. They did the job very fast but with excellent work. This is the second time using them and so thankful we found people we can trust with big issues!

Teresa T.
May 2018
5.0
Yes, I recommend this pro
$28,500
It is just the beginning of the season and my AC is not cooling well. I called 1st class and got great service from the time of my phone call to the time the technician left my house. It ended up only being a capacitor, thankfully was fixed right away. Will call them again if needed - I hope I don't.

Chendil V.
May 2018
1.0
I have never seen anyone so reluctant to engage. The person I was speaking to on the phone seemed very put off that I was getting opinions from more than one provider own my problem and was very very reluctant to send someone over for a diagnosis. I was pretty flexible about time and budget, so it wasn't that. It got to a point where I felt I was almost beseeching for a technician to be sent over and then I stopped myself. It shouldn't be so hard to just get an appointment. Your loss, because very soon I will need a 2+2 unit full HVAC replacement and after remembering this very odd attitude, I will not be calling on 1st class again.
...
Showing 1-25 of 270

Licensing

Bonded

Insured

Licensed*

Trade License Number

TACL#B00018282E

Trade License Expiration

04/21/2021

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

1st Class Heat & Air is currently rated 4.8 overall out of 5.
Monday: 7:00 AM - 11:00 PM Tuesday: 7:00 AM - 11:00 PM Wednesday: 7:00 AM - 11:00 PM Thursday: 7:00 AM - 11:00 PM Friday: 7:00 AM - 11:00 PM Saturday: 7:00 AM - 11:00 PM Sunday: 7:00 AM - 11:00 PM
1st Class Heat & Air accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, 1st Class Heat & Air offers free project estimates.
No, 1st Class Heat & Air does not offer eco-friendly accreditations.
No, 1st Class Heat & Air does not offer a senior discount.
Yes, 1st Class Heat & Air offers emergency services.
No, 1st Class Heat & Air does not offer warranties.
1st Class Heat & Air offers the following services: Heating & A/C, Home Insulation

Contact Information

2712 S Rigsbee Dr, Ste 5, Plano, TX 75074

Service Hours

Sunday:7:00 AM - 11:00 PM
Monday:7:00 AM - 11:00 PM
Tuesday:7:00 AM - 11:00 PM
Wednesday:7:00 AM - 11:00 PM
Thursday:7:00 AM - 11:00 PM
Friday:7:00 AM - 11:00 PM
Saturday:7:00 AM - 11:00 PM
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