Valley Wide Restoration Services, Inc.

I would NEVER use this company again or RECOMMEND this company to anyone. I'll just go over some highlights. It took them two weeks to begin construction. Half of the time they didn't show up to work on the house. When we called the company to ask why they weren't working on the house, we were told they were working on another project. Nothing they did was done properly the first time. The roof job was so bad it had to be done twice. The floor tile in the master bathroom and the shower tile in the master bathroom had to be done three times. We were so frustrated that after the third time, we hired someone else to do the job. Floating and taping wasn't done properly and when my husband asked one of the workers about it, he was told to "strap on a belt." Our insurance company was told by Valley Wide that we were "very picky." Cabinet doors weren't rehung properly and the doors would not shut. Before they started construction, they covered our new ceramic tile floor with cardboard so it wouldn't be damaged. Half way through the project they removed the covering and the floor was damaged. I guess they needed the cardboard for their other project.

With regard to our contents, the company packed and moved all of our contents to a storage facility before construction began. Some of our items were never returned. When we contacted our insurance company about it, our adjuster went to their office and saw the items we described. They had sustained termite damage while in storage and Valley Wide was just not going to return the items. They were probably hoping we wouldn't miss the items. Valley Wide didn't even pay for the damage to our contents that were damaged by the termites, our insurance company ended up paying for it.

Also with regard to our contents, we paid over $23,000 for the cleaning, storage, etc. of our contents. When we asked that they be returned to our home Gene Riley refused to bring them back to our home unless he was paid in full for the project, even though it was not completely finished. According to Valley Wide's contract with the insurance company, they were not to be paid until the project was finished. However, we agreed to let the insurance company pay them as the project progressed. Since holding someone's belongings "hostage" until something is done is a crime called conversion, we were going to be forced to file a police report and have him arrested unless he returned our contents. He ended up going to a local attorney who apparently agreed with us and our contents were returned that day.

The project was supposed to take three months and it took six months. That's a long time to stay in a hotel. When we returned to our home, our neighbors told us they didn't think we would ever move back because the workers were always sitting out in our front yard in lawn chairs doing nothing.

And I saved the best for last. Our insurance company also paid Valley Wide for a port-a-potty. One day very early on during construction I went over to check out the progress of the house on my lunch hour. There was no port-a-potty at the house. As I was looking through the house, I went into the guest bathroom and found used toilet paper thrown in the corner of our bathroom floor. This company was very unprofessional and treated us with disrespect.

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Mr. Riley was very fair with us with the costs. He is very knowledgeable about fire and water damage, repairs, and restorations to homes. He makes good, sound suggestions as well. Most of his workers are good at what they do. Some are even exceptional. His employees are not prompt though, and his office does not inform you when the workers aren't coming or are running late for some reason. Overall, we are happy with the final results. It did take quite a long time as repairs usually do.