Team Enoch HVAC Austin (S)

I am really impressed by the thoroughness, and very high quality work performed by service team member James in repair of my home Air Conditioning system.

Our service professional was very knowledgeable. He was sure to ask us our personal preferences before moving forward with his work. I would absolutely recommend him and this company!

Exceptional A/C company. Professional, knowledgeable & attention to detail were hallmarks of installing a new A/C that I experienced. Highly recommend!! Also... very fair pricing.

Install was just yesterday but install crew was very professional. Did a thorough clean-up job when they were done. Process to get to install was straightforward and efficient. Pricing was very competitive. One small hiccup along the way which was resolved successfully in less than 1 hour. To this point, very impressed with Team Enoch and would not hesitate to recommend them.

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Very thorough.

They were very polite, easy to deal with, good price, respectful of property

Very responsive, polite staff.

I'm disappointed to be writing this because I had good experiences with Team Enoch on smaller jobs, but the way that I've been treated on a larger job (HVAC install) made me realize that this company isn't so different than other HVAC companies who rely on predatory methods to try to extract as much profit as they can. I had a 2.5 ton unit replaced recently due to a leak on the condenser coils. So I agreed to replace the unit (left the furnace and evaporator coil since they were only 5 years old). Once they replaced the condenser unit, within 2 days, the system was no longer cooling. They send someone else out and now there is a leak in the evaporator coil that was not there 2 days ago. They conveniently gave me a quote for another $2,000 to replace the evaporator coil. The odds of an evaporator coil springing a major leak 2 days after the install is extraordinarily small. I am not claiming that they purposefully did anything to the evaporator coil, but the timing is very suspicious. Please be careful.

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Team Enoch installed two brand new HVAC systems in our home at the end of June 2023. The price was good and significantly better than most of the competition. Customer service was patient, thorough, and responsive before install. The crew for the install was professional. We had some problems with noise from one of the units right after the install. They sent someone out the next day. Over the next 2 months we had three service calls from Team Enoch and two from a different company to try to identify what was causing the noise. With some patience and multiple phone calls, Team Enoch replaced a part that seemed to be causing the issue. They worked to find a solution. Would recommend.

Installation team was knowledgeable and professional. Attention to details from job start to cleanup was excellent.

everything ok

From start to finish everyone I met and talked to was professional and helpful. They answered my questions and went out of their way to make sure I had the correct information and equipment I needed. I was able to talk to the owner of the company as well as the warehouse manager and service personal. The installers showed up on time and called before they arrived. They cleaned up before they left and took all the debris with them. Same for the service staff who came out the next day to make some adjustments. The installers and service people were very knowledgeable about the HVAC system knew what they had to do to get it right. Most of all they were honest besides knowing what they were doing. I have never met an HVAC company or service department that were so honest and forthright. I would recommend them to anyone. In fact, I am going to recommend them and tell my neighbors about them also. There is absolutly not question I would use them again. Dave Greer

Great experience

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Thank you

Outstanding in every aspect!

I only gave them 4 stars for work quality because they had to send multiple technicians to get my system working properly. Customer service was always 5 star and we continued using Enoch for future electrical work.

Excellent.

vvvvv

on time, no surprises, professional and friendly.

THEY WERE CONSISTENT, THOROUGH, AND CORDIAL.

Great experience all around. Great price, easy process, friendly customer service. Even provided a portable ac unit while we waited for our install date. Also came out day after installation to check issue with water heater for free.