MORGAN AIR

I just keep going back at him and I used him since 2006. He is honest, kind, does a good job, and efficient man. He is willing to come out here and does good job.

They came over and did an excellent job. They worked late in the night to ensure we got the system up and running. I had used them before at another house we had and had the same results. Excellent customer service and very knowledgeable technicians, will use them in the future.

Exceptional. - Hometown business, referred by a very good friend. - Professional and clear on the phone from first contact. - I always get a personal return phone call directly from Charles Morgan or a Technician who I describe the problem to and get an accurate ETA from. No mix-ups about what the issues is or when they'll arrive. - This week, they had it fixed same day I called, so they are as responsive! - Their pros always do a great job and have gone above and beyond in some way or other on every call. They keep me informed and answer all my questions.

It went pretty quickly; about two hours. My husband was very pleased with that because he was waiting with them. Four people came out to do the service and we were pleased with that. There was no mess left. We will use them again.

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THIS IS WITHOUT A DOUBT THE COMPANY TO CALL...HONEST, INTEGRITY AND PROFESSIONALISM IS WHAT I RECEIVED FROM THE MORGAN GROUP OF PEOPLE. I could write a book on the perfect customer service,but i would be on this computer all night. Quit looking at reviews and call this company,you wont be disappointed.

Technician was knowledgeable and courteous. He was able to come resolve the issue the same day that I called. He quickly found the problem, had the replacement part in his truck, and my A/C was back to working within 20 minutes of his arrival.

I liked them. They were prompt, provided good service and were very reasonable. I would use them again in the future if necessary.

My tenant complained the AC unit was making an awful racket each time it came on, and she thought the freon was low. Not wanting to overlook something that could turn into a costly repair, I gave Charles a call. Being the temperatures have been over 110 degrees lately, I didn't expect he would even have an opening for a non-emergency call. But by noon, David was able to stop by the house. He took the unit apart and found the bolts that tie the unit down to the concrete pad were loose. So the entire unit was rocking slightly when it turned on, causing the noise until it got balanced. He tightened them down, cleaned out the entire unit, checked everything and put it all back together. Next he checked the cooling levels. They were fine. He confirmed what I suspected, the unit was cooling properly but it is simply so hot outside, it just feels hot period! My tenant is trying to keep the house at 74 degrees. David explained that most units are designed to cool 25 degrees below the outside temperature. So when we are above 100, she might be straining the system. I was glad to learn this. David was informative and professional. He provided the high level of service I have always experienced from Morgan Air.

I called at 8 AM on Saturday morning. It's now 11:30 AM and My home is cool. Charles responded to my call and dispatched Brian. I received a second call from Charles asking if Brian had called me and before I could complete the sentence, I had a call from Brian on the other line. Brian got right to work testing and found the issue quickly and resolved it quickly. I feel their weekend rate is quite reasonable and the cost of materials as well. I think this went as good as having your AC go out on the first day of a three days weekend could go. The repairs are done by a professional at a reasonable cost and I've got even my Saturday still to enjoy this long weekend. Thanks Charles and Brian, you'll hear from me again!

They moved both my air conditioners off the roof and brought them down to the ground. They re-set all the electrical lines and covered them up for protection. They came back to check on the installation two weeks later. They then noticed the coolant was low and filled it up to the correct level line. They are a little bit more expensive than other companies but they really cared about their service.

Installation went perfect with Charles just like the other work he has done for us. No suprises, no problems just a job well done as we have come to expect from Morgan Air. Charles also repaired the gable end screening while he was in the attic so that the red wasps could find a "new home"! We are so thankful that we found Morgan Air and the other service providers we have used through Angies List.

great...highly professional..Charels had to make several visits to get down to the exact problem of my heating unit..he cleaned coils.replaced sensors and even the thermostat ....i truly know that this unit was out of the ordinary( a lovely piece of crap with too many sensors?) and visa/verse i would have taken a base ball bat to the darn thing if i was him!!!!...in all honesty... i should have, so he would actually charge me to replace it....but i have got to give charles credit where credit is do...he stuck with it...fixed the problem and when he told me that i dint owe him any thing....well ...ok.....but ??? that's just not fair!....I know he spent at least 80.00 bucks in gas,probable 40.00 in parts and still maintaned his integraty and professionalism knowing this was a pain in the a**...and only charging the initial 80-90.00 dollar service fee. If i had to complain about anything ,it would be that charles loves what he does, he cares alot about his customers and fixing their problems and would not let me pay him over the amount of his orig anal estimate. When it all is said and done ..this was a $400.00 repair....and i can understand it should have been 80-90-dollars..simple fix....but it wasnt!!...the heater had other sensors that a scientist, would have scratched his head at to fix....charles scratched his head and figure it out ,without charging me any more than his original quote. I m sending a( bonus ) check to his company whether he likes it or not...because i feel he deserves it! and for whatever its worth i can tell ya ..charles is honest and a great man to help anyone with the cooling/heating problems! Gavin

Charles Morgan is very prompt and his work is comprehensive. He can analyze, diagnose and solve problems real quickly. After he replaced the motor in my air conditioning compressor, the motor failed in about a week. He was right back within 15 minutes and replaced that motor. Of course, he picked the motor up from a supplier. He is very professional and his prices are very reasonable. I would rate him highly and would use him in the future.

Fantastic! This could not have been done any better. The weather had cooled down. The guys always showed up on time and worked together like a well oiled machine. Trash and debris was always picked up before they left. Impeccable neatness and craftsmanship.

I think I just stated this above. He got right to work, and explained everything that was wrong as well as everything that he was going to do (then everything he did). He made it very understandable to me, explaining in laymen's terms what he was doing. He was very professional and did just the right amount of talking (I've experienced a few workers over the years who talked waaaay longer than I would have liked).

They provide good service. I think they give good recommendations. They are reasonably priced. They are professional and come on time. They are polite to the tenant.

This business is very reliable and prompt. I like the way they write up their invoices. They explain everything fully so you know exactly what is going on with the air conditioner. I know I can trust them. I have had them out for repairs and they have always been very responsive. I pay them an annual fee.

Charles Morgan came to our home on a very hot night, went into the attic to see what we had, then went over his suggestions to improve our system and make it more efficient. A few days later, he came by with a written bid and a worst-case cost estimate. Once we gave him the go-ahead, he put us on his calendar to start our work in a couple of weeks. It wound up being three weeks due to illness, but once he started, we were without air conditioning only one night (and he'd already warned us about that). About a week later, he finished installing the zone control system and showed us how to use the programmable thermostats. He has followed up with us a couple of times to make sure we didn't have hot or cold spots in the house and offered to come by at any time to tweak the system if needed. When we got the bill in the mail, it was a little more than $300 UNDER the worst-case estimate. We're very pleased with his work and anticipate lower AC bills next summer.

We were not able to wait for Morgan Air to perform the service. There was some difficulty in reaching them, and we were serviced by another company. Our interactions with the company were very positive.

I was very happy with this company. They did a very good job on the installation of the system. They finished the job in one day and we have not had any problems with it. They also gave us a very competitive price. I really like the guys that came to install our unit.