SpaceCenter Systems
About us
Computer repair in the houston and surrounding
Business highlights
Services we offer
COMPUTER HARDWARE, COMPUTERS, ELECTRONICS, OFFICE SUPPLIES, SOFTWARE, null
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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That is an outright lie about me calling the same day I brought the computer in. I didn't call the first time until after it had been there 4 business days. I agreed to pay the additional fee because they knew they had me over a barrel. They had the computer for a week. I don't fault the tech, I fault the people running the store. Their communication skills stink.
"Our typical diagnostic turnaround time is approximately one business day; this is not guaranteed unless priority service is added. The customer began calling for updates the same day he brought in his computer; the office manager had informed him of the wait when he dropped off the computer for service so he was aware of our workload and wait time. Joshua was the tech assigned to your project, and he had begun working on it the next business day. The customer called us for updates multiple times, and we had told him that we are currently diagnosing the issue and would call him back. He called at times where people were at lunch so he did talk to different people but they all told him the same thing. Our diagnostic fee does not apply to the repair; it simply pays for us specifically figuring out issues with a machine. We had two different items to quote out for the full fix, and the confusion was when he had 2 different technicians quote him two different things that needed to be fixed. A repair install was needed, a service that we usually charge $129.00 for, and a registry clean needed to be done, and we charge $35.00 for that. The customer at that time did not want to go with what needed to be fixed. Our tech did spend a good few hours on the machine; we simply want to be paid for our time for the repair, so I offered the fix for $75.00 which is discounted from our regular bench rate of $125.00/Hour. I believe offering a discounted rate for work we usually charge more for is aiming to please our customers. I did offer to have our techs roll back the fix, as we make a backup before starting diagnostics, but the customer declined and agreed to pay the fee. The computer was on and working when Shawn arrived as it was running an overnight test to make sure there were no issues. The customer called him at around 10:45AM and he shut down the machine and prepared the machine for pickup. The customer called a little while later after picking it up asking about boot issue, which is difficult to figure out over the phone, so Shawn suggested making sure nothing came loose inside the case or you could bring it back and he could check it out. You returned it and he found that there was a loose cable, he plugged it back in and showed you that it was working. He also restarted it to show that it would not do it again. Cables can occasionally come loose while driving so I am thinking that is what happened."
Licensing
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