HOME DEPOT

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Call me Tim Worstell @ 713-428-8691 for more detail. On June 23,2016 I paid $3,752.08 for a garage door that was windstorm certified. Within a week or so they came out to do a site inspection. According to my contract, and Northside Overhead Doors, I quote, "AFTER THE MEASUREMENTS HAVE BEEN CONFIRMED, THE CUSTOMER WILL BE NOTIFIED IF IT IS NECESSARY TO MODIFY THE ORDER BASED ON THE INFORMATION OBTAINED DURING THE SITE INSPECTION. IF NO CHANGES ARE REQUIRED, THE ORDER WILL BE PROCESSED." They did not do this. As a result, after the new garage door was already installed, I had to go and rent a concrete saw and purchase related items to shave the garage floor back 2 inch's. We contacted a half dozen concrete companies to have it professionally done. But the quickest they could do it was 2 to 6 weeks. So I had to do it myself. Something I have never done before. It wasn't easy my first time out to say the least. And one **** of a mess. Than the Texas Windstorm inspector told them that it wouldn't pass inspection because the door was not up to code. They installed a door on my home that is illegal which affects my home owners insurance. This was 3 1/2 months ago. They said they reordered the correct door buy needed to get it approved by the State of Texas Windstorm Department. That it would be approved by the end of August. It wasn't. Than it would be approved by end of September. It wasn't. Than they said by the end of October. It wasn't. Now by the end of November they say. The door they removed was a windstorm certified door. So I told them I was tired of waiting. For them to remove their door and replace it with the cheapest, ugliest, used windstorm certified door they had. Since they took mine. And I would buy my door elsewhere. They said I would have to pay a mover to remove everything from the garage AGAIN. That I would have to pay $300 to have them uninstall it. And that I would be left without a garage door. These folk's are con men with horrible customer service and poor communication. Please give me a call before you do business with these folk's. I have pictures, contracts to prove everything I have claimed.

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His experience went well.  There was a problem while using the equipment, but they gave him another one.  Overall, he was satisfied since he did not have to buy a whole new one and could just rent it from them.  He got what he needed out of the deal and it was a fair price.  They were good and he would use them again in the future.

THE GUY DOING THE INSTALLATION RECOMMENDED WE GET ANOTHER GARAGE OPENER. HE INFORMED US THAT SOME PEOPLE HAD EXPERIENCED SOME DIFFICULTIES WITH THE ONE WE HAD PURCHASED SO WE RAN OUT AND REPLACED IT WHILE HE WAS HERE. I APPRECIATED HIS EXPERIENCE AND HONESTY.

HOME DEPOT ORDERED THEM FOR US AND WITHIN A FEW DAYS, DELIVERED AND INSTALLED THEM FOR US. THEY WERE VERY FRIENDLY AND HELPFUL.