Guardian Roof Systems
About us
Guardian Roof Systems, a Houston based roofing company, was founded on a simple principle, always go the extra mile to satisfy our customers. And that’s what we do with every roofing project we take on. Through the use of quality roofing materials, uncompromising attention to detail, competitive pricing, and some of the best warranties in the country, we work hard to ensure every customer is happy with our work. Backed by a team with more than 20 years of experience in the roofing industry, we deliver the latest proven innovations in roofing technology to customers throughout Texas including Houston, Austin, & Fort Worth. We also service St Louis & Springfield, MO, as well as New Orleans, LA. Whether you need residential or commercial roofing services, Guardian Roof Systems can help. We’re a top level credentialed contractor through CertainTeed. Fewer than 5% of contractors in the U.S. boast the CertainTeed Select Shingle Master credential that we have here at Guardian Roof Systems. We’re also accredited with the Better Business Bureau, and we’re happy to provide referrals and samples of our previous work. Browse our gallery to see pictures of recent roofing projects we have worked on. Additional email - [email protected]. Additional phone - (832) 651-5880. Additional Fax - (713) 583-0610. Additional DBA - Real Time Results Inc.
Business highlights
Services we offer
Residential & commercial. Roof replacement & repairs. Interior & exterior damage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 10% |
"We greatly appreciate you taking the time to give us feedback. We love to hear back from our customers on their experience with Guardian. Patrick is one of our top technicians and will be happy to hear your comments. Thank you!"
I called Guardian Roof Systems to do an inspection of my roof. So many neighbors were having leaks inside their house due to bad roofs so I decided to have mine checked out. I called to schedule an appt. for inspection. Brandon called me and informed me what day and time he would be out. He was right on time. He spent a couple of hours inspecting my roof. Once he completed his inspection his opinion was to do a total roof replacement. He took a ton of pictures and explained everything. I called my STATEFARM guy since I do have wind/hail via Statefarm. The adjuster scheduled an appt. to come inspect the roof. Brandon from Guardian said he would be there when Statefarm was. Again, Brandon was right on time. Statefarm agreed with Guardian and approved roof to be replaced. I set a day to have roof repaired. Roof supplies were delivered on time. The date I was scheduled to have roof done was one of those 70% chance of rain days..so Brandon called me 3 days in advanced to say we needed to wait and rescheduled for Saturday, Sept 12. He said his team would be there at 7:30. There were here and unloading the trucks at 7:30. There were 12 guys working on my roof and by 3:00 that day..I had a new roof....EVERYTHING was cleaned up and they were gone! My roof looks AMAZING! It was inspected by windstorm and passed. Brandon worked with me to ensure that my ONLY out of pocket costs were my deductible. I was even able to "finance" part of my deductible at 0% same as cash for 12 months. During this process...anytime I had a question for Brandon I would text him and he would TEXT ME BACK IMMEDIATLY! Brandon made me feel so comfortable about the entire process! I was dreading having my roof replaced...the time/the mess/the what if's...but it was the EASIST best experience I have ever had with such a large investment. I would HIGHLY recommend Guardian Roof Systems for ANY roof repairs or replacements. What a GREAT experience!!!! Brandon is one of the most professional, responsive and nice guys I have ever done business with. I even bought PIZZA for the entire crew that day because they worked so FAST and did such a GREAT job. I have yet to find a nail in my yard......I am sure I will because they can and do show up but so far...not a single nail.
WOW!!! BRAVO GUARDIAN ROOF SYSTEMS!!! BRAVO!
Guardian is a professional, knowledgeable, and trustworthy company with excellent support. Ryan was patient with me as he answered all of my questions thoroughly during the entire process. I would not choose another roofer.
The problem I have is that a leak was found in my house that caused some damage to two windows and a wooden floor. Guardian turned in a supplemental claim. When the funds came in, the repairs for the window and floor were not made and Gaurdian kept the money. They refused to send us the money for us to repair the damages ourselved.
"We take pride in the work we do for our customers and appreciate any feedback. We take this information from past customers and use it to make new improvements to better our customers experience in the future. That being said I also must point out when something is being said incorrectly and is not accurate. We installed Mr. [member name removed]'s roof on May 16, 2013 which even though was over a year ago, I remember clearly. He sustained damaged during a hail storm on 5/9/2012 and filed an insurance claim. The insurance approved this claim and sent money for the repairs to his mortgage company. While waiting on his mortgage company to release the first payment so that construction could begin, a thunderstorm came through his area and caused new leaks in his house. Mr. [member name removed] contacted our office after this storm came through and asked if we would come out, take pictures of the new damage, and see if his insurance company would pay for these repairs also. We sent our inspector out to his property and did exactly that. We documented the new damages and sent the information into his insurance company so that they could review the information. I would like to point out that we have NO CONTROL over what an insurance company decides they will be paying for. If a homeowner has a discrepancy with what their insurance is covering, they would need to hire a Public Adjuster to further help this with this matter. After the Insurance company reviewed the new damages, they determined that it was caused by wind driven rain. They stated that Mr. [member name removed]'s policy would not cover "wind driven rain", which meant that they would not pay for any of these new damages to be repaired. At no point was a payment made to Guardian from either the Insurance company, mortgage company, or Mr. [member name removed] to do these repairs. Guardian was never even asked by the homeowner to provide a bid to do these additional repairs. Guardian was only contracted to remove and replace Mr. [member name removed]’s roof and that is the scope of work that we provided per our contract. I feel that it is also important for me to point out that this homeowner has not held to their part of the agreement and has an outstanding balance that is still in active collections. I find it odd to be accused of being overpaid for work that we were not contracted to do when we were underpaid for the work we actually did…."
I will definitely use them for future roofing needs
In terms of price, they charged us what the insurance company recommended, not a penny more. Just be sure to do your math, they misquoted us by about $300 on our final check, but we caught it and they remedied the situation.
My biggest complaint is the punctuality of the reps and their lack of communication. We have had at least three different meetings to discuss the roof, give them payment, etc. Without giving us a heads up, they have been significantly late (well over an hour) for each one. It can be very frustrating when you leave work early to meet them and they don't call to let you know that they will be late.
I am not sure if I will use them again- hopefully our roof will last us a while and we won't have to any time soon!
However, the patio cover is another story. It was supposed to be done within a couple of days of the house roof. I waited until the middle of the following week and no one showed up. I called the sales rep and was told they were swamped with work but someone would be out to take care of the patio roof within the next week and a half. Still nothing, so I called the sales rep again. Same story with an appolgy for the delay. After about six weeks my patio roof was still not done and no status update since my previous call 3 weeks earlier. I was about to call the sales rep again when I received a call from the him wanting to pick up final payment for the job. I said I'd be glad to pay as soon as the work was completed. He then informed me that they would not do the patio roof for the amount they had contracted. I expressed my displeasure with them not keeping their contractual commitment since he knew full well what my insurance had allowed for the replacement when he wrote the contact. I also expressed my displeasure for not being told sooner! He took the patio roof allowance off the contract price and took final payment for the roof. He did offer to give me some names of other contractors I could contact about getting the job done.
If I were to only consider the work they did on the house roof I would not hesitate to use this company again. However, because of the treatment I received concerning the patio roof and their failure to complete both tasks for the contracted price I would not consider them in the future.
Licensing
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