FIVE STAR FLOORS LLC
About us
Five Star Floors is more than just a flooring superstore... We pride ourselves on having superior customer service. It's not just about making a sale, it's about making a lasting impression. More than half of our business is repeat or referral and we like to keep it that way! Our large selection of floors and countertops will ensure that we are able to meet both your design and budget needs. We have over 25 brands available to browse in our store alone. Finally, we employ some of the most experienced installation crews in the state. Our crews are not contracted, they're employed so we can guarantee the job is done the way we promise!
Business highlights
Services we offer
We're not just quality floors! Our Five Star services compliment our beautiful array of flooring products by making your purchase a hassle-free experience and by helping you to get the most out of your investment through upfront consultations and maintenance options. Some of the services we offer include: In-Home Consultations In-Home Estimates Design Consultations Financing Options Available Shower and Tub Surrounds
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 3% | ||
| 3% |
"Good afternoon, Mrs. [Member Name Removed]. Thank you so much for taking the time out of your busy schedule to provide a review for our company. Feedback is extremely important and very much appreciated! Being that customer service is one of our top priorities, feedback is always reviewed and addressed by the company. From the moment we begin the flooring selection process with our clients through to the completed installation, we work to ensure the complete satisfaction of our customers. We are happy to have had the pleasure of doing business with you and ensuring that you loved the final product! We look forward to working with you in the future."
Home office staff and Samantha were great. Quick response times and organized information "at her finger tips" whenever we called. Quick visit for estimate. Best price of all 5 vendors we contacted. Crew was quick, tidy and did a great job. Especially around the weird staircase curves and thresholds.
"Hello, Thank you for taking the time to review our company. We appreciate your business and kind words! We look forward to working with you again. Thank you,"
"Hello [Member Name Removed], It was a pleasure doing business with you. We are very happy to hear how pleased you are with our product, employees, and services. We look forward to working with you again. Thank you for your business and kind words!"
"Hello, Thank you for taking time out of your busy day to review our business. It was a pleasure working with you! We look forward to working with you again. Thank you for your business and kind words!"
Samantha in the store is AWESOME. She knew exactly what I wanted, and helped me as if I was her best friend. Mike assured me that the vacant home would be ready in the time frame I needed. They could not deliver within the time frame given. He and his subordinates blamed it on the delivery of the product. Disappointed. When I would come to see the progress, (in a vacant home) I was shocked at how the installers made themselves feel right at home. They left lights on, toilet seats up, and drinks in the fridge. Not to mention they used my electricity to charge their personal cell phones. GGRR.
Completion day was finally here... too bad they were so very sloppy. When they re hung the doors, they left hand prints and grease marks on my brand new doors. There were mud drippings on both sides of the front door. There were razor blades in the front yard grass! The guys watched me pick them, yes there was multiple, and never apologized. They then used my water to and quot;wash off and quot; the driveway.... into the street. Then I had to go sweep up the mess from the street.
so aggravating.
I called the office and was offered to have the supervisor come back and clean the walls and doors. I declined. I was/am so upset at how sloppy they were. I specifically did not go to _ _ _ E Depot, and paid more to get better service.
I will not use this company again. I paid WAY too much to have such a low rate of unprofessionalism.
Again, Samantha is great ! She is does great customer service and she knows her stuff! Samantha, you need a RAISE!
"Hello, Thank you for taking time out of your busy day to provide feedback for our business. We greatly appreciate your kind words for our sales staff. We are extremely sorry for the experience you had. This is the first time we have had an issue of this nature. Again, thank you for your business and providing feedback that we very much value. Please let us know if there is any way we could be of further assistance for you! Thank you,"
"Hello, Thank you for reviewing our business. Your feedback is greatly appreciated! It was a pleasure doing business with you. We look forward to working with you again on your next home remodeling project. Thank you,"
"Hello, We are thrilled that you love your new floors! Thank you for taking time out of your busy day to review our company. We appreciate your feedback and business. We look forward to working with you again on any future home remodeling projects! Thank you,"
"Hello, Thank you for taking time out of your busy day to review our business. We greatly appreciate your feedback! It was a pleasure doing business with you. We look forward to working with you again on your next home remodeling project! Thank you,"
They did the work really really well. It looks great. We were really happy with it. I don't even remember. I know that they gave it, and it was reasonable. We'd checked it a couple other places, their prices are reasonable. They had an excellent selection. We had a kind of a large bathroom to do, and they did a nice diagonal pattern in there and it looks really good. Everything was great, no problem.
I think they were here about a day and a half because there were two rooms and I think, if I'm not mistaken, they had to come back the next morning just to do some final touches and clean up. It went quickly.
"Hello, We are ecstatic to hear how pleased you are with your new floors. We appreciate your feedback and your business. We look forward to working with you again! Thank you,"
We HIGHLY recommend Five Star Flooring and would use them again in a heartbeat!
"Hello, We are so pleased to hear how happy you are with your new floors! We greatly appreciate your feedback and business. We look forward to working with you again! Thank you,"
Licensing
State Contractor License Requirements
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