Southeast Overhead Door

I had a double sided steel garage door and opener installed by this company. They used the lifter from the box instead of the apropriate one that is needed for a steel backed door. This caused the opener to rip off the top panel of the door. This happened less than a year from installation and when I tried to get it fixed by her she said that she filed for bankruptcy and was not responsible for the repair. Also prior to this incident the garage opener needed the belt tightened and reset limit. They charged me $90 for this and siad it was the fault of the installer. When I asked why do I have to pay for their mistake he said that it was not covered under the warranty. Worst company ever, and if they decide to start business again DO NOT USE THEM. Alos the reason why it took me so long to write a review, is because I just signed up for Angie's List today.

The original installer of our replacement garage door opener (another company) said they couldn't install it without first replacing the springs that counterbalance the weight of the door. This firm was able to come out the next day after we called.

I called and received same-day service which was appreciated. I was given a time slot of 3pm-5pm and told the technician would call 30 mins. prior to arriving. At 4:45, I called the company's main phone number and got the answering machine. I then called the additional number posted on Angie's List and reached the receptionist. I asked if the technician would be out today. She said she hadn't heard from him in hours and would call him to double check. About 30 minutes later, the repair technician called me and said he was on his way. The technician tightened the springs, lubricated the chain, and adjusted the lifting power of the overhead motor. He was very professional and explained what he had done. He only charged us for labor since no new parts were needed. The whole job took about 30 minutes from the time the technician arrived.

The repairman was prompt and professional when adjusting and lubing our garage doors. One complaint, however: He wouldn t give a written itemized estimate for replacing some worn parts, such as the springs and wheels, just a lump sum of $500-plus. That made us hold off on the repair.

They called to let me know they were on their way. Arrived as scheduled. Went to work quickly to find problem and fixed it. Got my remote control working, also. Good job. Friendly and courteous workers.

Repairman was very prompt and courteous each time.

Very good. Repair person did good, quick work.

It was great. The guy explained everything to me in detail, which I really appreciated.

Telephone Contact: Responsive and helpful during telephone call, providing an upfront price quote for the service which was competitive with other local companies. Timeliness: Only issue was that the technician only had one spring of the proper type with him on the first visit (needed two), so we had to reschedule. Service was completed on rescheduled date with no further issues. Quality: Good quality parts and service. Technician inspected the condition of the door, rollers, and tracks, cautioned regarding lubrication of rollers, and verified door operation and raise/lower set points of the garage door opener. Price: Price quote of $161 for parts, labor, and visit matched the final invoice to the penny.

Work was done well and quickly. Technician was nearly an hour late. Worse, he was dressed in a old T-shirt, shorts, and flip flops. Hardly a professional appearance even given today's low standards of dress.

The repairman returned my call right away and stopped by to give an estimate for repairing my garage door. His prices were very good and he explained the importance of lubricating the chain and springs to keep them from rusting and breaking. The repair was scheduled on the spot and the repairman showed up on time. He was very knowledgeable and experienced and he did an excellent job. He cleaned up very well and left the garage clean as it was.

Southeast Overhead Doors took my call promptly and came around to give an estimate. Their prices were very reasonable, and they were able to explain why the door was hanging up. The repair was scheduled right away and the garage doorman showed up on time. He did a good job, cleaned up any mess, and left the garage in great shape. I haven't had any problems with the door since he replaced the gear in it.

Southeast Overhead Door took my call right away and stopped by to give an estimate. Their prices were very good and they showed me different doors and explained the warranties. The installation was scheduled as soon as the door was available and the installer was on time. He removed the old ripped door, installed the new door and cleaned up all the mess. He did an excellent job and left the garage in immaculate condition.

THE SERVICE TECH DID A PROFESSIONAL JOB OF INSTALLING THE NEW SPRINGS. LABOR $59.50, PARTS $89.90

MARK, THE SERVICEMAN, WAS EARLY AND CALLED ME FROM IN FRONT OF MY HOME TO MAKE SURE I WAS THERE. HE WAS VERY POLITE AND GOT RIGHT TO WORK. BEFORE HE LEFT, HE MADE SURE I KNEW HOW EVERYTHING WORKED. THE PRICE I PAID WAS MORE THAN I WAS QUOTED, BUT ONLY BECAUSE I WASN'T QUOTED ON THE REPAIR; WHICH THEY COULDN'T DO UNTIL SEEING IT. THE PRICE FOR THE REPAIR WAS QUITE FAIR.

I HAVE RECOMMEND THIS COMPANY TO MY NEIGHBORS AND EVERYONE HAS BEEN WELL PLEASED BASED ON THE FEEDBACK GIVEN TO ME.

THEY WERE TO LOWEST PRICE IN MY AREA. THERE WAS A 15 YEAR WARRANTY. THEY EVEN TOOK MY OLD DOOR TO DISPOSE FOR ME.