Miller Pools

They called to say that they could come earlier than expected. The technician was very thourough and explained each probable cause that he was investigating. Ultimately, he was able to get the heater running again by cleaning debris from inside the heater. The unit is 12 years old. He said that it was looking good for that age and did not try to sell us on new parts or systems that are not yet needed.

The work was done in an expeditious manner and the site was left clean.

I was happy with them, very happy. Trust made me go with them.

They come out every week. I pay $250 a month. They clean the pool, check the chlorine levels, clean out the filters and check to make sure the pumps are working properly. Right now we are going through a bad spell with them. They are quick to get back with me. Right now, it is mostly the guy who has been coming out to service. He does not always do what he is supposed to.

It was great.

Went smoothly

I have dealt with this company for over 10 years and have been their customer exclusively. Over the last year, the quality of their service has declined to a point at which it is not acceptable. This past year, they have made multiple attempts to correct the leakage of diatomaceous earth (DE) from the filter into the pool itself. However, instead of warranty repairs, they repeatedly charged me to correct what they failed to fix in the first place. In the end, they never found the root cause of the problem. I hired another company and they found a completely different problem, which they fixed on the first try. The decline in service was manifested also in a nearly continual change of service men. We would get used to one person, and he would be gone in a period of months – or weeks. It was nearly impossible to set up a consistent schedule. Often I would have to clean parts of the pool that the service men did not clean. I fired this entity recently. On doing so, I received a response of “ok”. You’d think that the proprietor of an establishment that I’ve paid nearly $200/month for 10 years would have made some effort to retain me as a customer. He did not. I would not recommend Miller Pools to anyone under any circumstances.

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Wasted my time and my wife's time

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Did the work fine. Didn't seem interested in helping with clearing the pool up so my end result would be accomplished.end result=having a working pool.

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Very professional. Great job.

Because my previous provider became very unreliable, I had neglected annual maintenance on the filters for my DE in-ground pool.  That neglect led to the DE material eventually blowing back into my pool.  Johnny at Miller Pools gave me great free advice by phone on removing the DE and promptly scheduled a service call.  Armando arrived on time and efficiently located and corrected the problem.  He was friendly, patient, and generously answered my questions about his service and provided excellent advice for improving ongoing pool cleaning and general maintenance, which I perform.

I was very pleased with the service I received from Miller Pools and Armando in particular.  I have recommended them to my neighbors and will use Miller in the future when I need expert assistance.

.I got several bids on the filter, and Miller was the highest, but because of recommendations from others, we decided to go with Miller.  After a really ROCKY start we finally got the filter installed and pool cleaned.  It is probably best to start talking with Johnny and ask to speak with him all the time. Less confusion when dealing with one person. Your chances of speaking with Mr Miller himself are not really good.  Just stick with one person, Johnny. Time will tell if I use them again.

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We had another company take a look at the our system because the filter had no pressure.  They said that we would need to replace the motor and all of the plumbing around it for around $1000.  My husband did some looking and found that Miller Pools had a far better price on the motor and comparable price on labor.  Gary arrived in the time frame that we were given, took a look and said that the motor sounded fine and he would recommend just the plumbing repair.  He was finished in about an hour as promised.

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