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Miller Pools

4.6(
60
)
Pool and Spa Servicing, Pool Construction and Installation,

About us

Family Owned & Operated. Weekly Cleaning Service, Repairs & Remodels 25 Full Time Employees $25.00 Off Serice Call Fee for Angie's List members! Deprndable, Quality Service

Services we offer

Pool Repairs, Equipment Installations, Maintenance &Remodeling.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 10
    .
    View Gallery

    Assorted photos uploaded by Miller Pools

Reviews
4.660 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
2%
2
0%
1
5%
Write a review

Filter reviews by service

Showing 1-25 of 60 reviews
Vicky G.
Jan 2019
5.0
Yes, I recommend this pro
$12,500
They called to say that they could come earlier than expected. The technician was very thourough and explained each probable cause that he was investigating. Ultimately, he was able to get the heater running again by cleaning debris from inside the heater. The unit is 12 years old. He said that it was looking good for that age and did not try to sell us on new parts or systems that are not yet needed.
Steven K.
Jun 2018
5.0
Yes, I recommend this pro
$13,531
The work was done in an expeditious manner and the site was left clean.
Janet R.
Sep 2017
5.0
Yes, I recommend this pro
$45,000
I was happy with them, very happy. Trust made me go with them.
Brian F.
Jun 2017
4.0
Yes, I recommend this pro
$25,000
They come out every week. I pay $250 a month. They clean the pool, check the chlorine levels, clean out the filters and check to make sure the pumps are working properly. Right now we are going through a bad spell with them. They are quick to get back with me. Right now, it is mostly the guy who has been coming out to service. He does not always do what he is supposed to.
Nelson M.
Apr 2017
5.0
Yes, I recommend this pro
$30,000
It was great.
Ruth D.
Nov 2016
5.0
Yes, I recommend this pro
$35,000
Went smoothly
John L.
Sep 2016
1.0
I have dealt with this company for over 10 years and have been their customer exclusively. Over the last year, the quality of their service has declined to a point at which it is not acceptable. This past year, they have made multiple attempts to correct the leakage of diatomaceous earth (DE) from the filter into the pool itself. However, instead of warranty repairs, they repeatedly charged me to correct what they failed to fix in the first place. In the end, they never found the root cause of the problem. I hired another company and they found a completely different problem, which they fixed on the first try. The decline in service was manifested also in a nearly continual change of service men. We would get used to one person, and he would be gone in a period of months – or weeks. It was nearly impossible to set up a consistent schedule. Often I would have to clean parts of the pool that the service men did not clean. I fired this entity recently. On doing so, I received a response of “ok”. You’d think that the proprietor of an establishment that I’ve paid nearly $200/month for 10 years would have made some effort to retain me as a customer. He did not. I would not recommend Miller Pools to anyone under any circumstances.
Response from

"sorry I am just now seeing this review. I have searched our customer files and do not show you as ever being a customer of Miller Pools We do not treat our customers the way you described and I always return calls to my customers I am sorry you have this experience"

Doug W.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Shannon H.
Aug 2016
3.0
Never showed up.
Elizabeth S.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Greg U.
Apr 2016
5.0
Yes, I recommend this pro
$18,600
unknown
Response from

"Thank You, Happy Customer is our main focus here at Miller Pools"

Nathalie C.
Feb 2016
1.0
I just gave up.
Response from

"[Removed Member Name], I am so sorry to hear you have had this experience. I terminated our Service Manager Shane Baker on January 23rd, was he the person you spoke with? I only ask because we can not find any paperwork with your information. I assure you it is not Miller Pools policy to treat any customer the way you were treated. Again very sorry you had this experience"

Michael T.
Feb 2016
1.0
Poorly.  When I asked for an appointment, the operator got snippy.  You know what they say about first impressions, don't you?
Response from

"As the owner of Miller Pools I have to supervise every remodel job we do. I am also the only one in my company that does the bidding on remodels. In an effort to get proposals to customers in a timely manner I have to ask for basic information and then get the bids based on that information. Once the customer reviews my bid and is ready to more forward with more information we then will schedule a time to visit the pool. With an average of 5-10 clients requesting Free Estimates a week I simply do not have the hours in a day to visit each site. Many customers appreciate the attention to detail Miller Pools provides. I am sorry we did not get an opportunity to provide you with a bid."

Renee D.
Nov 2015
1.0
Yes, I recommend this pro
unknown
Response from

"[Member Name Removed], wish I would have responded sooner. I have no record of Miller Pools doing any work for you since November of 2014 It is possible we never billed you for this recent work. I also found an ex-employee was doing work on the side and not reporting it to Miller Pools. In any case I am sorry you had a bad experience"

RICHARD M.
Nov 2015
4.0
$20,000
Wasted my time and my wife's time
Ralph B.
Oct 2015
5.0
Yes, I recommend this pro
$12,500
unknown
Lewis S.
Aug 2015
4.0
$20,000
Did the work fine. Didn't seem interested in helping with clearing the pool up so my end result would be accomplished.end result=having a working pool.
Response from

"Sorry to hear you are not completely satisfied with the service we provided you. We did give you a price to clean up your green pool after we made the filter repair but you told the service tech you did not want us to do that work you would take care of it yourself. My tech tried to help out by adding over 10 lbs. of chlorine shock to your pool to start the clean up at No Charge to you. Sorry if there was any confusion We are still available to do a clean up of your pool if you would like."

Joseph B.
Aug 2015
5.0
Yes, I recommend this pro
$1,200,000
.
Tricia P.
Jul 2015
5.0
Yes, I recommend this pro
.
MICHAEL A.
Jun 2015
5.0
Yes, I recommend this pro
$28,000
Very professional. Great job.
Stephen S.
Jun 2015
5.0
Yes, I recommend this pro
$45,000

Because my previous provider became very unreliable, I had neglected annual maintenance on the filters for my DE in-ground pool.  That neglect led to the DE material eventually blowing back into my pool.  Johnny at Miller Pools gave me great free advice by phone on removing the DE and promptly scheduled a service call.  Armando arrived on time and efficiently located and corrected the problem.  He was friendly, patient, and generously answered my questions about his service and provided excellent advice for improving ongoing pool cleaning and general maintenance, which I perform.





I was very pleased with the service I received from Miller Pools and Armando in particular.  I have recommended them to my neighbors and will use Miller in the future when I need expert assistance.
Diane C.
Jun 2015
4.0
Yes, I recommend this pro
$150,500
.I got several bids on the filter, and Miller was the highest, but because of recommendations from others, we decided to go with Miller.  After a really ROCKY start we finally got the filter installed and pool cleaned.  It is probably best to start talking with Johnny and ask to speak with him all the time. Less confusion when dealing with one person. Your chances of speaking with Mr Miller himself are not really good.  Just stick with one person, Johnny. Time will tell if I use them again.
Leslie B.
May 2015
5.0
Yes, I recommend this pro
$67,000
unknown
Leroy B.
May 2015
5.0
Yes, I recommend this pro
$180,000
unknown
Gerald E.
May 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 60

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Miller Pools is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 6:00 PM Tuesday: 9:00 AM - 6:00 PM Wednesday: 9:00 AM - 6:00 PM Thursday: 9:00 AM - 6:00 PM Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM
Miller Pools accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Miller Pools offers free project estimates.
No, Miller Pools does not offer eco-friendly accreditations.
No, Miller Pools does not offer a senior discount.
No, Miller Pools does not offer emergency services.
Yes, Miller Pools offers warranties.
Miller Pools offers the following services: Pool Repairs, Equipment Installations, Maintenance &Remodeling.

Contact Information

3639 Watters Rd, Pasadena, TX 77504

Service Hours

Monday:9:00 AM - 6:00 PM
Tuesday:9:00 AM - 6:00 PM
Wednesday:9:00 AM - 6:00 PM
Thursday:9:00 AM - 6:00 PM
Friday:9:00 AM - 6:00 PM
Saturday:9:00 AM - 1:00 PM
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