LARRY'S COMPLETE FLOOR CARE

I made the initial call to them on a Saturday not expecting anyone to answer but I thought I would leave a message.  I did leave a message and to my surprise I had a call back within two hours time.  We set and appointment and Larry showed up two days later right on time.  Also showed up on time to do the work.  My husband and I are very pleased and would highly recommend Larry's Complete Floor Care.

Their service was outstanding. Their prices are great and they do very good work.

It came out excellent! We will use their service again!

I am so very happy with Larry's Floor Care.  When I first called and talked to them she was very professional and kind.  Larry showed up for my estimate when he said he would .  My pet peeve is hiring someone to do a job and they do not show up or call when they say they will.  Larry's is not guilty of that.  They showed up every time, on time.  I was very happy with the price and the quality of work.  I am planning on putting wood floors down in my living room in the fall and I will definitely be calling Larry's Floor Care again.

A very positive experience from start to finish. We had a lot of questions about flooring and Larry was very patient and informative. We felt very comfortable with him. Once the job was started we added in a couple of "extra things" and he gladly took care of them for us. When he encountered a plumbing issue he was able to contact someone and get the problem fixed the next morning. Larry made trips to the hardware store for items that weren't flooring related. He even went so far as to take up some flooring he laid when he discovered an issue several rows back (something that was out of his control). Larry was here on time each and every day. His crew was hard working and respectful. We have already discussed some future flooring jobs with Larry and would recommend him highly to anyone who asked. As far as I'm concerned, Larry went above and beyond. Thanks Larry! Awesome job!

Scheduling was easy.  Larry and his helper showed up on time and were very polite.  They were careful of my furniture and my home and t.he work was done very efficiently.  The cost was as stated.  The carpet looks great!  A very pleasant experience.

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Larry was on time, did good job. New grout did not match existing grout as well as I expected.

The most important thing is the actual work performed, that is the thing that will matter for the next 20+ years, maybe for the entire life of the house, so let me start with the actual work performed.

The quality of the services performed was EXCELLENT!  I am extremely happy with everything that they did.  I go into every room, and I am continually very pleased, as to both the quality of the work performed, as well as the materials used.  Everything is just about as perfect as it could be.  Very, very happy!

A note on the price, I DID NOT pay 12345.67.  The price is unique to my house, my tastes, the materials I choose, size or rooms, etc, and the same job could either cost double what I paid, or half what I paid, depending on the variables listed above.  I also choose to not make public what I paid, but I was happy with the price, for all the services provided.

OK, now the long story.

Larry was recommended to me, by a neighbor, because my neighbors were very happy, by both the quality of his work, and the price charged.

I met with Larry and Kathy one evening, and talked about what I wanted to accomplish, as well as what materials I wanted to use.  I also explained that while I was looking for quality, I wanted to be as "cost effective" as possible.
Before my meeting with Kathy and Larry, I did some research, and thought I knew exactly what I wanted.  Larry said that he would install almost anything that I wanted to purchase.  When I also explained my desire to be as cost effective as possible, they presented me with some quality options, that were both high quality products, but also much more "cost effective", than what I initially asked for.
One of the "cost effective", yet high quality options was my choice of Laminate.  I initially wanted Pergo, from HD.  Larry said he would gladly install Pergo, but they said that they have had great success with Quick Step.  So I asked for a quote on the Quick Step Laminate.

Without mentioning specifics, I did get a quote from HD on the Pergo install, and Larry beat the install price from HD, even with their 397 whole house install special. 

I was thinking about doing parts of the flooring myself, but at this point, it was becoming clear to me that it would be a better idea to let a professional do the complete install on all my flooring.

Turns out that Quick Step is also rated at AC-4 scratch resistance, the same as Pergo Max/HD, and it is also an American company, and is a very "green" company.  While I want the best product at the best price, if I can also buy from an American company, and it is also a Green company, that is also awesome!

Larry and Kathy also helped me A LOT in making color and material options.  They politely and respectfully gave me their opinion, even if it was contrary to my tastes.  I very much appreciated that, as opposed to "if you like it, then we like it!"  Note, that this was NOT A LITTLE issue for me, I needed some help, but I also wanted to make decisions that were mine.  Kathy and Larry walked this "advice" line very nicely!  They always gave me their opinions, but respected my decisions.  Thanks Kathy and Larry!
They worked for three weeks (maybe a little more) in my house, and here are some note on those three plus weeks.

Larry made sure that I had a working bathroom and bedroom at all times!  I didn't think about that when the project began, but it is very important to have a working bathroom and place to sleep every night!

Larry's staff are great!  Matt and David were polite, and also detail oriented.  I was not "worried" or "bothered" that they were working in my house, unattended, for several weeks.  They treated my house as if it were their home.  Great guys!

Larry also took GREAT CARE of my dog!  My dog got along with Larry and his staff, and they watched out for her.  I did not have to find a place to keep my dog for three weeks, and that was very important to me!  After getting to know them, I felt very comfortable leaving my dog in their care.

Also, with my permission, they used my garage as a work area during the day, and stored the materials and their equipment at night, yet they always left me room to park my truck in my garage at night.

Larry also contacted me almost every day, and kept me informed as to what the work schedule would be like for each day of the project.

I cannot think of any negative problems to post.  Did we encounter ?issues? during the project?  Absolutely!  I would bet every construction project has ?issues?.  But we worked thru the issues. What more to say?  Awesome job, minimal interruptions to my house, kept the construction areas as neat as possible and genuine, friendly, knowledgeable people to work with.

(Edited on 7-23-12 to show paragraphs more clearly)

They are very clean and efficient and did excellent work.