JOHNSON GLASS
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 17% | ||
| 17% | ||
| 0% | ||
| 33% | ||
| 33% |
DO NOT WORK WITH THESE PEOPLE!!!!
Worse customer service I have EVER experienced.
We are a small church in Sugar Land that hired them to remove our entire buildings windows and install new windows.
We were told the removal and install would only take 2 weeks once the windows had been fabricated.
We are now 2 and a half weeks in and the job is not complete. I called and spoke to the owner, Linda Johnson about issues that had arisen during this job.
1. The crew was smoking in and around the building and the entire building smelled of smoke. We also had to pick up cigarette butts out of the children's playground at church.
2. The job was only supposed to take 2 weeks and as I said before we are 2 and a half weeks in and the work is still not complete.
3. We are losing revenues from the rentals we usually have in our building due to the delay in the work being completed.
4. We were told we would only have to do minor touch ups such as painting around our windows and we now have to replace flooring and drywall because we originally had 6 inch wide window frames and the new windows are a 4.5 inch frame. We are now looking at 10K in remodeling fees for the work they left un-done.....
5. We are two weeks in and the windows are still not sealed from the exterior which has allowed humidity to get in the building and has caused issues with our musical instruments.
When I addressed these issue with Linda she said she would speak with her project managers and get back to me by the end of the day or early the next day. It was almost EOD the NEXT day so I called to speak with her. She told me the crew would be out the next 3 days to do work on the windows. I asked her if that would complete the work and she said she couldn't guarantee that but they would try. I told her someone who works for her had spoken with another person at our church overseeing this project and said only the lower half of the buildings windows would be completed not the top. I tried to get info regarding when the rest of the job would be completed and she immediately called me a liar saying the person who I said had spoken with the other church member was out sick and wouldn't have done that....I asked her if that was how she spoke to all clients and that I was surprise she had been in business for 28 years if she did. SHE THEN HUNG UP ON ME!!!!!!!!!!!!!!!!!!!
I called back and she said she would see me in court. I told her it would be best if we received a bill for the work performed and the cost of the windows so we could take our business else where and she continued to verbally berate me and hung up on me again! She told me she would get me the info I needed, meaning what we owed for work performed thus far and for the cost of the windows, and she never got my email or fax number to send that to me before she hung up on me.
DO NOT USE THIS COMPANY! THIS IS THE WORSE EXPERIENCE I HAVE EVER HAD!!!!!!
And now our church has to figure out what to do......
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