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Carpet World
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Carpet World is a full service, locally owned floor covering sales and installation company. We take pride in specifying the right product for each installation whether it's a small powder room or a large commercial building. Residential sales are our mainstay, but we also have a commercial/industrial division which specializes in hard contract sales such as the chemical plants and refineries along the Houston Ship Channel. We have one of the largest and most well equipped showrooms in the Houston area and we work with builders, contractors, interior designers, and homeowners. We are proud to say that our installation technicians have been with us as long as 24 years and our sales staff each has between 30 to 40 years in exclusive floor covering sales. We work all over the greater Houston Metro area, serving Pasadena, Deer Park, Clear Lake, Friendswood, League City and surrounding communities.
Business highlights
40 years of experience
Services we offer
Carpet, Hardwood, Laminate, Tile & Vinyl Sales & Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.821 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-21 of 21 reviews
JEFF N.
Nov 2017
Sale of carpet and installation went great. Excellent installers. They did a wonderful job installing carpet.
Susan M.
Jun 2016
unknown
Yen V.
Oct 2015
unknown
JOHN O.
Jul 2015
I purchased approximately 1000 square feet of installed carpet and approximately 50 square feet of vinyl flooring. The salesman was very helpful and professional; he measured and porvided a professional estimate. The installers arrived on the date scheculed and installed the carpet profeessionally in one day. Carpet World was the lowest price of all the estimates for comparable carpets; and there were no hidden charges. I was very pleased with the results.
David S.
Jun 2015
unknown
Debra G.
Mar 2015
unknown
Tanya P.
Feb 2015
This was my second time using Carpet World. This time, I had them come in and install laminate wood floor in my kitchen and utility room to match the rest of my house. I was very pleased with the service and installation process. The floor materials came in within a couple of days and were scheduled for installation the next day. The installers did a FANTASTIC job of matching up the laminate planks so everything looked flawless. I will definitely recommend and use Carpet World in the future.
Jenifer S.
Jan 2015
We absolutely adored the sales person and all the good sales service but the quality of the carpet was terrible. We have been in our house now for 5 years and we are having to replace the carpet. Both the carpet pad and carpet were really poor quality for the price that was paid and what was represented. The installation of the carpet was not done properly and it has never laid right nor looked right. We had them come out to stretch the carpet only to find out that the backing on the carpet had come loose which then caused them not to be able to stretch it back into place. The pad has already broken down in traffic areas giving a feeling of walking on concrete.
The floor was not completely floated/leveled before the wood floors were installed and the floor does not lay evenly.
The service that our sales associate gave us was terrific upfront but the way the flooring has broke down I would have thought they would have taken care of me as I am a customer that has referred business to them as well as a past client to the store.
The floor was not completely floated/leveled before the wood floors were installed and the floor does not lay evenly.
The service that our sales associate gave us was terrific upfront but the way the flooring has broke down I would have thought they would have taken care of me as I am a customer that has referred business to them as well as a past client to the store.
Response from Carpet World
"[Member name removed] bought an inexpensive patterned carpet which was installed in April 2009. In late May 2009, she complained about a seam that was visible. We sent an installer out on June 1, 2009 to look at it. At that time it was determined that there was a sidematch (factory defect) in the carpet. A 12 x 37 replacement piece was ordered and installed at our expense. Evidently, that solved the problem, as we heard nothing else about it. Shortly thereafter, we heard from her regarding a wood trim she was not happy with. We ordered a replacement piece on 8/4/09 and installed it for her at no charge. That is the only complaint that we heard about the wood installation to date. In August, she complained about an area that had a ripple in it of approximately 1x1' in size. A claim was filed and an independent inspector was sent to her house. Visual and chemical testing revealed that some sort of oily substance had been spilled on the carpet well after the installation and that the homeowner had attempted to clean it up. The chemical had damaged the texture of the carpet and had eaten through the latex and the secondary backing causing the carpet to delaminate. The report, from JM Inspection Services is on file, if anyone would like to view it. Obviously, a chemical spill of this nature is not covered under any mfr warranties, so this claim was denied. So.....we have heard from [member name removed] three times. Two of those times the problem was taken care of immediately with no questions asked. The third time was declined because of a spill that occurred at her house of a caustic chemical that was not covered under any warranty. We have not heard from her since then, but if she has any warranty related issues we will be glad to address them!!!"
Shanna O.
Oct 2014
unknown
Richard B.
Sep 2014
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Donnie P.
Aug 2014
Carpet World was recommended to me by a coworker who used them multiple times and said they did a great job. Now I can recommend them too! They removed all the carpet from my house and installed laminate flooring. Mike Wheat was very professional and helpful. He and his installer each had recommendations that we went with and we are very happy with the results. The installers
moved and replaced all the furniture in the house. They were extremely careful not to damage anything when going through doorways or at any time during the installation. Great company! Should the opportunity arise, I will definitely use them again.
moved and replaced all the furniture in the house. They were extremely careful not to damage anything when going through doorways or at any time during the installation. Great company! Should the opportunity arise, I will definitely use them again.
Kristina S.
Jul 2014
Couldn't be happier with the quality price and installation... There were no hidden costs... Installers were very experienced and professional... Mike one of the owners was nice and straight up with us... We shopped around and found his in-stock carpet to be more plush and softer than other stores higher priced carpet... We had our family room done which was 18x18 and are going to have our master bedroom done now since we love how the family room came out... We never write up reviews but we are glad we bought locally and that we chose carpet world... Thanks again
Margaret M.
Jun 2014
I was disappointed in the follow up after the job. Be sure you're satisfied and all work complete before paying.
Sonia F.
Mar 2014
I was happy with their work.
Jill C.
Jan 2014
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Tanya P.
Oct 2013
We were looking for laminate flooring for our new house, and I looked into Carpet World based on a recommendation from my parents. The showroom had an excellent selection of laminate flooring. I really liked that the price on the samples was the bottom line price - the price listed included material and labor. (That made it real easy to figure for budgeting purposes). Michael came out and measured twice (the second time to adjust for changes I made), and was on time for both visits. When the materials came in, the contractor also showed up on time. The contractor did an EXCELLENT job on laying my laminate flooring; he was very careful and detailed when it came to doing the job right. I only have good things to say about my experience with Carpet World, and will definitely refer and use them again in the future.
Terry P.
Oct 2013
They did a very high quality job, and were willing to work with the budget we had available. The sales guy was friendly, and was able to get the work done even though we were still living in Ohio and couldn't be there in person.
Bruce L.
Jul 2013
Great. Very responsive to all our needs and concerns.
JOHN R.
Jun 2012
Good experience overall and most importantly, the owner and workers were all courteous and prompt.
Michael D.
May 2012
Mike Wheat gave us expert advise on the style and design of the tile work to be done. The measuring and installation work was meticulously done. The team was punctual on their estimated times of arrival and completion of work. The tile installers are masters in their craft. I would hightly recommend the products and services and Carpet World to anyone who wants to give their home a fresh, rich look.
Gary E.
Jun 2004
THE CARPET INSTALLER HAD GREAT SKILLS AND HE WAS VERY RESPECTFUL.
Licensing
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FAQ
Carpet World is currently rated 4.8 overall out of 5.
Carpet World accepts the following forms of payment: CreditCard
Yes, Carpet World offers free project estimates.
No, Carpet World does not offer eco-friendly accreditations.
No, Carpet World does not offer a senior discount.
No, Carpet World does not offer emergency services.
No, Carpet World does not offer warranties.