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About us
We are a premier housecleaning service. We try to offer the perfect blend of professional service and personal attention. We use Greenseal certified environmentally responsible chemicals and microfiltration hard shell (no cloth bags to hold dust and dirt) vacuums. We pay all employee payroll taxes.
Business highlights
22 years of experience
Services we offer
Maid Service. Regular Housecleaning. Weekly Housecleaning. Bi-Weekly Housecleaning. Monthly Housecleaning. Move-out Housecleaning. Move-In Housecleaning. One Time Housecleaning. Occassional Housecleaning .
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 33% | ||
| 33% | ||
| 0% |
Showing 1-3 of 3 reviews
Larry H.
Jun 2012
The Cleaning Authority has a good concept. They provide a list of what will be done each week includinfg additional items which are not done weekly. They leave a copy of what was done. The crew may or may not be the same each week. In fact, the crew rarely followed the listing and often left work undone, unless we pointed it out. We recently paid $200.00 plus for a deep cleaning following some remodling work. The cleaning was just poorly done: kitchen sink was forgotten, dust remained on baseboards and trim, some furniture cleaned, some not. No cleaning behind doors . One employee who often worked in our home did very well and was a plus: however the overall experience became just too poor to continue. The pricing was competative and the crews showed up on time.
It seems the local franchise we used lacked any form of quality control. Other franchise units may operate differently.
It seems the local franchise we used lacked any form of quality control. Other franchise units may operate differently.
Response from THE CLEANING AUTHORITY
"The [member name removed]'s were weekly cleaning customers for over two years (February 2010 through May 2012 when they started remodeling). That is 94 cleanings. During that time, they reported 1 minor quality issue (in March of 2012) to the office. After their post construction cleaning, [member name removed] did not tell us that he was dissatisfied with the cleaning. This is an issue that we would have addressed with them had we been notified that they were dissatisfied. They terminated the service without telling us they were dissatisfied with the post construction cleaning. We are not perfect. We offer good quality cleaning at a reasonable price. When we make a mistake, we will fix it - but you have to let us know. I disagree with his assessment that we have no quality control. I have a Customer Service Manager who does quality inspections every day. I also perform quality inspections on our teams. We cleaned their home 94 times with one reported issue. I feel that is a pretty good record. If they were consistently unhappy with the cleaning, we would have resolved that issue if we had known about it. However, they had us come back to clean again after their remodel instead of looking for a different service. If they were unhappy ongoing, I am surprised they called us to resume their cleaning service after their remodeling. I am sorry we did not know they were unhappy with their post construction cleaning but we would have worked with them if they had let us know. We strive to provide good quality all the time and we work to fix our issues when a customer makes us aware that they are dissatisfied with a clean."
LISA E.
Oct 2006
David Fortune sends a team of two out to clean, and they do a pretty good job. My problem is dealing with the owner (Mr. Fortune) in that although he did a tour of my home to formulate the cost of cleaning my home, he tries afterward to back-slide on what he says they will clean, as if I were trying to add more rooms. He said he didn't realize our sun room wasn't cooled/heated, or that the windows would be open, and doesn't want his team to clean that room because it might be dirty. He tries to make "his" problems "my" problems, trying to reduce their service. Not very professional in my view, when I just want to pay a fair price and have a good job done, no headaches.
Response from THE CLEANING AUTHORITY
"The customer is correct. We do not clean outdoor rooms. This means we do not clean garages, screen porches, or in this case a sunroom that is effectively a screened porch since it has no heat or air conditioning and the windows are open which effectively creates an outdoor area with a roof. I apologize that I did not realize on the in home estimate that this room was not an inside room. It is an outdoor porch that is glassed in. We tried to accommodate her desire by agreeing to offer basic cleaning in this outdoor sunroom if the temperature was reasonable (in spite of our policy of indoor cleaning only). However, she wanted this room to be cleaned at the same level of detail as her family room. I explained that it is not possible to keep an outdoor room detailed like an indoor room but this was a deal breaker for her."
ANN S.
Oct 2005
THEY ARE EFFICIENT, DEPENDABLE, HARD WORKING CREWS. THE OWNER, AND THE ON-SITE CLEANING CREWS CONTINUE TO ASK FOR FEEDBACK REGARDING THEIR CLEANINGS. I AM VERY HAPPY WITH THEIR SERVICE.
Licensing
State Contractor License Requirements
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FAQ
THE CLEANING AUTHORITY is currently rated 3.3 overall out of 5.
THE CLEANING AUTHORITY accepts the following forms of payment: CreditCard
Yes, THE CLEANING AUTHORITY offers free project estimates.
No, THE CLEANING AUTHORITY does not offer eco-friendly accreditations.
No, THE CLEANING AUTHORITY does not offer a senior discount.
No, THE CLEANING AUTHORITY does not offer emergency services.
No, THE CLEANING AUTHORITY does not offer warranties.