EarthWise Inc
About us
Earthwise has a proven organic gardening concept. We are eco-friendly, natural or organics with the use of fertilizers and weed control, organic fire ant control. We install landscapes with all organic soil amendments. We design with native and some adaptable plants, trees and shrubs. Our slogan: Earthwise... On Nature's side!! is taken serious in our company. Free on line estimate only Additional email- [email protected]
Business highlights
Services we offer
Bed Cleanup, Landscape Installation, Lawn Fertilization, Lawn Mowing, Leaf Removal, Mulching, Sick Trees, Small Tree & Shrub Trimming.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
0% | ||
6% | ||
3% | ||
6% |
"We discontinued service because this customer was continually late on services and did not pay her bill as promised."
I had hoped the next phase (flower bed prep and lawn treatments) could begin soon after but there was a delay in getting the soil test results. We also were trying to coordinate the arborist's services and a partial fence replacement. For those reasons, plus inclement weather and EarthWise's previously-scheduled clients, the flower bed work did not get done until the end of April. Throughout this time Connie and I communicated by e-mail so I understood what turf treatments and soil amendments would be needed to attain a healthy, pleasing landscape.
In the meantime, EarthWise began residential contract services for lawn maintenance and flower bed fertilization. Though we had a miscommunication about the begin-service date and the weekday to be scheduled, EarthWise worked with me to accommodate my scheduling needs. At this time of year we are on a weekly mowing schedule and the service contract is working out very well.
It was a wonderful day when we finally had the flower bed work completed! There was a slight misunderstanding about the placement of some plants but Connie and her crew are very flexible to work with; they moved plantings to satisfy this customer (as well as adding some sod installation to the job order on fairly short notice). EarthWise provided written watering instructions for all the new plantings and has been available to answer questions about concerns for specific plants.
I listed April 25 as approximate date of service because that's when a great deal of work was done; however, we are on a yearly service contract for lawn maintenance so dates of service are ongoing. For the same reason, the cost of service is difficult to summarize (but is also a required field) so I will state as follows: All initial non-service contract work totaled approx. $3,000 (this included labor, hauling, delivery, testing, soil, several soil amendments, and sod - I purchased plants separately). My lawn service contract is approx. $250/mo. (along with regular mowing, etc., this also includes all flower bed mulch, flower bed fertilizer, turf pre-emergent, fungus treatment, and fertilizer, and fall leaf removal).
I rate EarthWise 'Good' (as opposed to 'Excellent') for price because it is in the higher range for lawn care, but it is all organic and I don't think it is out of line for the product and knowledgeable service provided. I rate everything else as 'Excellent' because it has been a pleasure to deal with EarthWise; Connie and her crew have a great attitude, they get the job done, and are flexible when changes are requested.
I would like to share my experience with EarthWise. When I spoke to Connie for the first time, I found her very helpful and informative. She explained the process and what to expect using organic products. After speaking with her I felt confident and decided to move forward with her services.
Needless to say after that, it was a totally different story. As soon as I got my estimates, I noticed she was charging me $12.00 to bill me!!! That was the first time I've ever been billed to be billed. So, when I called her up to discuss the charge, first thing she says to me is that she has "Never had a Customer Before" question that. Well, that right there should have made me wonder what kind of company this was. She agreed to remove the charge and I agreed to the services.
The first time of service was on 3/4 where she came out and treated for weeds, mowed the yard and applied pre-emergent and fertilizer.
After a couple of days, I noticed that a lot of weeds were not dying and called Connie. I explained that I had quite a few weeds still and that the first application didn't take care of all of the weeds like it should have. She said that she would send one out to retreat. During that phone call, I told her I did not need the grass to be mowed since it's still winter time and not growing and that I would let her know when to resume the mowing. She agreed.
So on 3/19 they came out again to re-treat for weeds and several days later I got my first bill. Wow what a surprise! Not only did she charge me for another mowing, but charged me for retreating the weeds that should have been taken care of the first time. Last Sunday 3/24, I went around my yard and took pictures of the MANY living weeds still in my yard.
Today 3/26, I called Connie to let her know that she was charging me for an extra mowing and that for over $200 I still have weeds in my yard. And when I told her I would send pictures, and she became argumentative. She on several occasions stated "she's Never had a Customer Before that".... And when I told her she is making me feel like a difficult customer when I'm being billed over $200 and still have a yard full of weeds, she then turns around and says one more time that "She's Never had a Customer Before" that she had to explain all of this to.
At that point, I told her that she is not the company I want to continue to do business with and parted ways.
I work hard for my money and expect to receive satisfactory results for services that I pay for. I also expect to pay for services rendered. Yet, I don't expect a company to argue with me, make me feel bad because I'm not happy with the results, expect to pay for cancelled services and being billed for something that should have been done right the first time.
Beware!
I will send pictures if necessary!
"This was an attempt to move a customer from a chemical to an organic program. It states how we eliminated weeds with organic applications and mowing together. We had three factors to content with. 1. The winter weeds were extremely tall and bad. 2. She is right there was no grass but just weeds. 3. The customer prevented us finished the yard smart system we had talked about and did not have a knowledge of how organics worked."
Connie is very pleasant to talk to, and seems very knowledgeable. She explained how having the same company mowing your lawn and fertilizing your lawn can be beneficial, because they walk your lawn every week and can see when problems arise. I can see the benefit of that, and may switch to their fertilization program next year. For now, Connie's daughter Danielle and another man come once a week to mow the lawn, and do a great job. They are careful to ask me about what I want to leave (e.g. newly growing plants that may look like weeds), and always clean up, leaving the yard looking very nice.
When a stone was thrown accidentally by a weed eater into our sliding glass door, shattering it, Danielle was immediately on the phone to Connie. They got hold of their insurance company, and within weeks the door was repaired, good as new.
The $155 noted above was for one full month of lawn care.
Update: No longer using this service because their billing cycles were inconvenient. Instead of waiting until the month was over, and then billing for the total number of service visits, they would send a bill a week or two before the end of the month and charge me for what they thought would be the total number of visits for the month. Sometimes they would only need to come twice or three times in a month, but would bill me for more, causing me to have to adjust the bill. A secondary reason for not using them any more is that they destroyed two soaker hoses (each on a separate occasion). Instead of moving them before mowing or weed-eating, they would try to work around them, I guess. Connie did offer to pay their replacement cost, if I provided them with the ruined hoses. Because of their willingness to work with me on my various issues, and the quality of the service they performed (the yard always looked very nice and tidy after their visits), I might consider hiring them again if they updated their billing practices.
Both Danielle and fellow worker were very cordial. The lawn was left with an excellent appearance in a relatively short time, for a very fair price! The owner is very knowledgable and is always easy to reach by either email or telephone, and offers very practical advice on how to enhance lawn maintenance between their visits. This company is highly recommended!
"I agree that not everyone can afford our prices. We provide quality products and quality services. The organic products we use do not cover as many square feet and may reflects in a higher cost of our services. Our services are always accompanied by a followup to see how we can better service our customer. We do provide our customers with an estimation or quotes for our services. The customer can declined services anything"
"Earthwise is redirecting itself to take care of any needs that is important to our customers. We hope that our customer know we care about doing the work right and in an timely manner. Small jobs are just as important to the customer as the big ones."
I explained what I wanted and she noted these down. I explained one of the problems I wanted to work on was a thorny pest plant that was making inroads along the fence in the backyard. Since I am going to have Earthwise take care of the lawn maintenance now this will be one of the things she can keep an eye on for me.
The Earthwise crew captained by one of Connie's daughters came out about a week later and I was very pleased with the appearance of the property and the that the things we talked about were done to my satisfaction. I found only one item that was not done (which was to clean out the fallen leaves and branches behind the garage) and after telling her about this she had her crew out the next day or so and took care of it.
Connie also gave me a full analysis of organic amendments and treatments to add to my yard and beds to give them the nutrients to be healthier next year. Connie was pleasure to talk to and knows how to manage your yard using organic methods. Give her a call!!!
"The family were ready to get the work done quickly and naturally. We shared our methods and why we do it that way. Also left them with ideas to move forward on in the future. A pleasure to work it."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.