The Key Depot

Asked for a rekey I was told 1 hour. Came back an hour later and was told I waited for no reason they can't do it "because it's hard". So I took my locks only for them to call me after driving 45 minutes away that they forgot to give me everything back. So I then asked for a key origination instead with the lock they forgot to give me. I was told it's ready two days later. Drove 45 mins to get there and was told they're not ready. They told me to wait while they start the job they accepted 2 days prior. Edit: Waited 2 hours in their store and then was forced out without help because they read this very review. Incompetent staff very unorganized. Please steer clear.

On 10 October 2023, I purchased a digital door lock from The Key Depot at 386A Landa Street in New Braunfels, Texas. I picked up the lock on 12 October 2023. I have 3 digital locks on my house doors. I had to replace 2 of them last year and thought I had to replace the third now. I purchased those first 2 from this company. When I opened the 3rd lock this morning prior to replacing it, I found that the problem was not the lock, but just a bad battery. When I tried to return the lock today, 13 October 2023, I was told that their No Refunds policy applies to everything. This was not a “special order” item. It was a different color than the lock they had in stock. The package is unopened. The clerk adamantly refused to refund my money. There is a sign on the counter in the shop about no refunds for special orders, key FOBS, etc. I understand that policy. I did not read the receipt To make things even worse, after I returned home, I decided to google this lock. I paid the Key Depot $243 for the lock - Home Depot sells it for $98.97!! I began using this company 10 years ago when I returned stateside and moved into my house in New Braunfels. They have changed all locks, then installed the digital locks and more. It is obvious that there has been a change of ownership at this local store since then. It is no longer the customer friendly operation it was 10 years ago. I also imagine that many of the numerous BBB stickers on the front doors are for the previous owners.

Quick service, good work, but theN the guy told me the bill was $360 for 15 minutes of work!!!!!! Unbelievably overpriced. My guess is to take advantage of a woman by herself who is trying to make her home safe. NEVER hire these guys!!!! NEVER. I shall complain to the Better Business Bureau as well.

Very nice man. Don't remember his name but he was very cheerful. I like it when people like what they are doing!

unknown

Very professional and knowledgeable - very good at helping you decide what you need.

Jim arrived on time, presented me with his business card and had his badge visible. After showing him the doors that needed to be rekeyed, he went right to work. He was very personable, courteous, answered all my questions, even let me know that the doors facing the pool needed to some TLC from the chemicals being h****** door hardware. He was very efficient and cheerful on a very oppressively humid day.

Tony arrived at the scheduled time and did an excellent job at a reasonable price.

They showed up on time, were curtious and professional. Services took less than 3 hours to compete. Original estimate was $500-600. Final bill was $800. Even thought they billed me over $300 for labor (about $100 per hour), they still charged a $50 trip fee. This was significantly more than i expected to spend. Important lesson for me was that even though a company has an "A" rating on Angie's List, from now on I'll get several estimates and will get them in writing. Hopefully no one else will make the mistake I just did. UPDATE: The owner accepted the original price, apologized for any misunderstanding and offered a discount on any additional services. After exchanging letters with him, I am convinced these are honest folks dedicated to doing a quality job and that my experience was a simple mis-communicaiton....

The lock replacement went very well. While a different company was installing my new fence, Jim rekeyed the locks in the gates to use the same key. I also had an antique sea chest that I could not open. They helped me open it and then repaired the 200 lock so that it works like new. I really appreciate all their advice and service.

This place was good. The guy was real professional and he did an excellent job. He did locks on 3 doors, front door, garage door and patio door. He did a real good job. I would recommend him. The job overall went good. He took credit cards and he had a credit card machine. I don't write paper checks and to me they are history. I have others do the same job in San Antonio and charge me $150 so I thought his price was good. He gave me 3 keys. I called him and he called me back and he was here in an hour and half though it was not an emergency.

I called The Key Depot on a Tuesday morning and they were able to complete the work on Tuesday afternoon. The technician was delayed due to an emergency call(someone had locked himself out of his car) Jim, the technician, called to say that he would be delayed and explained why. This was not a problem for me. If I were locked out of my car, I would definitely appreciate that the locksmith aided me first, rather than putting a simple re-keying first. Jim arrived and completed the call in a timely manner.

The locksmith was quick taking my call and he stopped by to give an estimate for repairing my front door lock. His prices were quite good and he told me about his work guarantee. The lock repair was scheduled on the spot and the locksmith came well equipped. He did a real good job, was fast and efficient and friendly. I would highly recommend him, and I would certainly use him again.