Johnson Storage & Moving Co LLC

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Some of the process which took place over several months went well - comparable to many past moves.  There were a few broken items that should have been packed better.   Compared to past moves this was about at the average level.  The storage and extra handling that results did not explicitly make things worse, which was a positive.  The volume/weight was estimated conservatively, so total costs came in under the original estimate.  What was a huge negative in the whole experience was the organizing of the Sugar Land packing.  Over the years my wife became very effective at saying what needed to go in the box for a particular room; what needed to go in another box for the storage unit, and what needed special attention.  She made sure that dishes were not packed with a closet from another room.  This time, once the packing process got started, it happened through so many people who could not speak English without oversight, so that the packing readily got out of control.  It is not acceptable to wrap up a platter in a blanket and slide it is a wardrobe box from another room.  Some of the special large, breakable packing was done well.  However, the normal large volume of household goods ended up in too many miscellaneous boxes that made a reasonable unpacking process at the other end impossible.  This was  much, much worse than any of our previous moves.  There was also some difficulty getting Missouri City office personnel to call back about administrative and billing questions.

This was the second move that Thomas Transfer completed for us.  The move was < 5 miles both times, and within 6 months of each other.  The guys worked very hard and quickly, and nothing was damaged in either move.  I'd use them again if needed!

Poor care was taken to protect the furniture. Much of it was dinged and scratched. This appeared to be due to their haste to get the job done quickly. Pads were not used to protect the furniture (mostly wood), hence the damage. Thomas was fairly responsive in sending someone over to repair the damage, but denied doing the damage in some cases. I understand that disputes may arise, and I surely may have missed something, but I would think a professional mover would take a digital photo of anything that even remotely looked like damage before even touching it. Particularly disappointing was their attitude that, since the furniture was old and not in the best of condition to begin with, their liability was minimized. We paid top dollar to get a first class job, and we didn't get it.

It went very well. They arrived when they were supposed to. They were flexible. The move went a day faster then expected. So far there has been no sign of anything broken or damaged.

It went well. The movers were friendly and helpful and worked steadily.