L & J SVC

Mr. Jones was called out to my house through my home warranty company. He called me within hours of getting notification that I had an issue and we arranged a time for him to come. This was the second time he came to my house as  he had previously put in a new air conditioning unit for us. He looked at the furnace, the thermostat, and asked me a few questions about what may have occurred. He checked the outside unit and found that our dogs had chewed a wire and that was the issue. Once the wire was changed he gave me a tip on how to keep the dogs away from it so we didn't have another issue with the wire. He also marked our furnace plug so we would know the exact way it had to be plugged in to make sure that it was working right.  I didn't find this to be a demeaning gesture but more as a helpful hint to me.  I am unsure of the change in behavior from the other reviewers experiences with Mr. Jones but am happy that I had a more positive experience.