Gilbert's Rapid Rooter Plumbing

It didn't.

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Gilbert's Roto Rooter was requested by the home warranty company to look at the plumbing problem  on Wednesday, on Friday i had not heard from them to look at the problem. They did come out on Monday, but then I did not hear from them again.  Even though I tried to contact them several times.  The home warranty company contacted them too find out what was going on and didn't get any response from Gilbert's Roto Rooter either.

DO NOT CALL THIS COMPANY!!! They were forced on us by my home warranty company. The first time I contacted them, they said they would be here by 1 or 2 in the afternoon. They finally showed up at 8:15 that evening, and were here for approximately 10 minutes. After breaking off a piece of the ceramic filter in the bottom of the water heater, he stated he was done and we'd be good for another 3 years or so. This was on a Tuesday, and by Friday, the problem was back. I did a recall on the service Saturday morning, contacted the company at noon, and they said they'd be out as soon as possible. Called at 8:30 pm, and he said they would definitely be here. No call, and they never showed up. Called at 8:45 Sunday morning, and they didn't answer my call. Called from my husband's phone at 10, and not only did they answer, they told him they'd be here within the hour. We called back at 12:15 and at 1pm and they are now not answering our calls or returning messages.

When cleaning under the sink, we noticed we had a leak.  We called Gilbert's about 11 a.m. and they said the could come out the same day.  This was extremely important in that we had no inside water.  I was getting concerned about 4 and called again to confirm we were still on the list....and two techs arrived at 9:30 p.m.  An older gentleman and I am guessing an apprentice and the teacher when through the entire process of repairing the leak.  The whole process took less than 15 minutes.  They were efficient and cleaned up after they completed the job.  This was my second time to use Gilberts.  The same firm replaced a Hot Water Heater for us in May, 2012 and again they were most efficient in getting the tank out and the new one in.  Our builder did not make it easy to access the water heater.

I had one of the most horrible experiences of my life with them. They claimed that they couldn't find my main line in the backyard and I'm disabled so I couldn't go out there with them. I felt very taken advantage of when they said they couldn't find it, and I explained to them where it was. They had me against a wall because it was three o'clock in the afternoon and they said that for them to try and find it, it was going to cost me $225, plus the $75 service fee. He finally said that he could come down to $180 but I told him, I was already paying off a lot of medical bills, and he didn't flinch. he just kept saying it's your call, just very rude. They didn't wait for me to give them a key to my gate, and literally drilled the gate latch off just to open the gate. Then when they went to put the gate latch back on they took one of my patio tables and put it in the corner of the yard to jump the fence, and they left the table over there. When I finally told them to go ahead with finding my main line, within two to three minutes they told me they found it. They still went ahead and charged me the $255 and they weren't even here an hour. That's more than a plumbers hourly rate. I've had them before and I was just semi-satisfied with them, but it was because I had them replace some faucets. I had used them back then because they were slightly less expensive but then they tried to charge me more and I had forgotten about it.

My water heather did fail an start to leak.  have a home warranty and they contact this service to have the water heather replace. After several phone calls and re-scheduling (because they didn't show up), the heather was replace. I did like the quality of their job, but the scheduling management needs to improve. If they work on that I think they will improve their business. On comment from them was that the home warranty companies swap them with orders.. Well, If they not their work load capacity they should start to say no.. and keep costumers happy.
Ahh.. One note... My home warranty company basically wash their hands about the service.. I tell you this as soon their contract is done they are gone....

Use had used them twice to fix a leak, we called them out in Oct for a second time. They response was very slow, we had to wait until 10pm.

They Plumber did not know what he was doing. We had to clean the leak up ourselves, they left a huge mess. The worst part was that we could not get in contact with the owner at all.

They came out to change a handle on the toilet which took under 15 minutes.  Since I was under my hour I asked them to go ahead and switch out another part in a different bathtub.  I had to pay for the parts, which was fine.  However, when they billed me they charged me $127 for the labor plus my parts for a total of $150.  The morning after they left we didn't have any hot water in the bathroom they worked in.  I have called them to get someone out to fix this issue but they keep telling me someone will be out and no one has shown up for a couple days now.

I had a bad experience.  They had a coupon in the phone book; it was $75 for a drain service.  I had used them one other time; they cleaned three drains for the $75.  They said it didn’t matter how many drains they cleaned, it was always $75.  I called them back the next time and I told them I had a coupon.  They charged me $75 for the first drain and $45 for each one after that.  Then I asked them about changing a faucet handle because it was broken off.  They didn’t give me a price; they just tore into the wall.  That part cost $300.  I was really blind-sided because I had used them before and I thought they were reasonable.  I felt very deceived because I was expecting to pay $75 for the clogs and then I was expecting $150 for the faucet. They didn’t ask me if I was aware it was going to cost that amount to fix the faucet.

Great! I called our home warranty this afternoon(Friday) and was told that the plumber would get back with me to make the appointment. They showed up at our house 2.5hrs later, it was great to be serviced the same day I called!!!

I wasn't to happy with the service they provided. They were here about 5 weeks ago for a sink that was stopped up. They told my wife the pipe was busted but I was able to fix. After getting under there I didn't fine a busted pipe. I called Gilbert's Rapid Rooter Plumbing  and they wanted to come out with a camera and show me where the pipe is busted but I told them I fixed it and the sink is draining fine.

HORRIBLE!  Customer service was nonexsistant.  The Technician was confrontational and rude and they damaged property and are refusing to take resposibility.