Aire Serv of The Permian Basin

Upstairs A/C unit quit cooling. Initially called another co. who came out, added coolant and said we were good to go. An hour later and still no cooling. He came back and diagnosed as a bad TXV, said it wouldn't be in for 2 days. OK, as long as downstairs is working, we can survive. Get a call from wife that downstairs is now hot. Called Aire Serv since they did the install at construction, hoping they would have a TXV. Ceasar came out around 6 pm and found that the other tech had disabled the downstairs unit, not upstairs. After getting it back online and adding some coolant, he had me kick on the upstairs unit and immediately diagnosed that the condenser had not kicked on. Found out the capacitor was bad (he showed me the readings), replaced it (showed me the good readings) and added some more coolant. Within 30 mins. the house was cooling. I only wish I would have called Aire Serv in the first place!

It worked good for the first couple of weeks, but it struck me as not quite working the way we'd wanted it. It started blowing cold air back out before it would blow the heated air. When I called them back to fix the problem, they told me it would be another $800 to come and fix the issue.

unknown

Mid-yr 2012 we solicited bids to install an ac/heating system. This company won our business because of price and ability to start within a week. I checked them out on bbb.org and even called the state to verify their license. Unfortunately it was a fiasco from the beginning. The salesman who was Johnny on the spot to give a quote basically disappeared and wouldn't not respond to phone calls. If we did catch him on the phone he would make promises he would not keep. We even called the owner and told him what happened. He made promises he didn't keep. The unit was finally installed and working about 1 month later. By the time cold weather hit we started to suspect that they had installed the wrong type of heating unit because our electric bills were quite high. We checked our invoice and saw that the correct unit was stated in the quote. Again we tried to call our original contact. Again no response. Our last hope was to try the owner one more time before going to the Better Business Bureau.
This time he responded and came out to see for himself. He started trying to tell us the unit was costing more money than we expected because we weren't changing filters often enough. This without even checking the filter first. Finally he got up into the attic and looked at the unit. When he came down he agreed that the wrong unit had been installed. He did make it right and except for a freon leak 5 months in on the correct unit all has been fine. Although it took 5 days and as many of their techs to find the leak. Again we were initially told that we weren't changing filters frequently enough.
To be fair the tech that finally found the leak started mid-afternoon one day and worked until mid-night that night finding and fixing the leak. He was very conscientious. The business was very prompt getting someone out each of the 5 consecutive days we called with the re-occurring problem of no ac.

I had replaced the thermostats and continued to have problems. The units (I have 2 -front and back) would come on and not cool. I called at 10am. The company scheduled to come ca 1 pm. When they had not arrived by 1:45 I called. The receptionist indicated the service team should have called. Within 15 minutes the owner of the company had come by to start diagnosing the problem. It took the serviceman, Rudy ca 2 hr to fix the incorrect wiring on both the thermostats and the original installation. The units have worked perfectly since.