Skytech Skylights and Gutters

We hired Skytech Skylights and Gutters to fix 4 leaks in our sunroom skylights. The leaks never got fixed. The company was slow to respond.  They came out 6 times and still nothing got fixed.  Leaks in skylight sunroom are just as bad. Had initial work done about a year ago and paid $400. Work included a 1 year warranty. Worked with Mark Stroud the owner. They kept ignoring phone calls and emails until we threatened to sue them. On June 9th, asked for our money back since it was apparent they could not fix the problem after 6 attempts. They ignored the email to return our $400.  
We filed a complaint with the Better Business Bureau and Mr. Stroud was untruthful several times in his response to the complaint. Needless to say, the Better Business Bureau agreed with us stating "The business failed to resolve the complaint issues" and dropped his rating.

Stay away from this company!

Update after reviewing Skytech's Response:

As mentioned in my BBB complaint, Mr. Stroud (the owner of Skytech) never mentioned replacing the skylights.  His only quote was for fixing the leaks for $400 and included a 1 year warranty.  It seems odd to me that Mr. Stroud or any company would take on a job and provide a 1 year warranty if his recommendation was not chosen. Mr. Stroud is not being truthful. Instead of taking responsibility for his lack of performance, he chooses to fib and blame others.  

His comment on us being "belligerent" is what he mistook for our frustration in having to contact him and waiting up to 1 month to hear back from him.  He ignored our phone calls and emails and he only came out after we had repeatedly threatened him with a lawsuit.  

Mr. Stroud's comment on our "cheaply made add-on sunroom" and "doing very little upkeep to the home" is news to us and he seemed to omit this from his Better Business Bureau response.  I question his motivation for making these statements. 

The quality of Mr. Stroud's work is well reflected by the quality of his response.  I doubt he even proof read it.


  

A good service at a good price.

I called Mr. Stroud  two weeks prior to installation date.  He came over the next day and gave me a fair quote.  We scheduled the installation date for within two weeks.  He called me that morning to say he and his crew were on the way.  There were two installers and they were very professional.  I especially appreciated how they cleaned up as they worked.  Mr. Stround was a very pleasant and polite man to do business with.  I love my skylights!  I would do business with this company again.