The salesperson seemed new and didn't know much about the process of inputting information into the computer, so I was a little worried about her getting the order correct. She assured me she had, but when the furniture was delivered a week later, the cocktail table was not the one we ordered. I immediately called the store to explain the mistake, and the saleslady assured me the mistake would be corrected by someone delivering the correct table, and picking up the old one. She later called back to tell me "When you come in on Monday to pay the difference between the two tables. . . ." I almost lost it, demanded to speak with the manager, who hesitated to solve the problem, but eventually said he would make it right, with no additional cost to me. When the second table arrived, you guessed it, it too was not the correct table. It took a third trip to finally get what we paid for. Don't think I'll be doing business with Rooms to Go, at least the store in Mesquite, again.
Description of Work: Purchased a sleeper/sofa, two end tables and a rectangular cocktail table on which the top can be raised.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$1,000
HOWARD B.
04/2004
5.0
furniture sales
 + -1 more
THE SERVICE WAS GREAT. WE GOT 2 YEARS NO-INTEREST FINANCING AND DELIVERY WAS ON-TIME AND VERY PROFESSIONAL.
Description of Work: BEDROOM FURNITURE; HEADBOARD, CHEST OF DRAWERS, 2 NIGHTSTANDS. LIVING ROOM FURNITURE; COUCH, LOVE SEAT, OVERSIZED CHAIR, OTTOMAN, COFFEE TABLE, 2 END TABLES, 2 LAMPS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
BETH V.
03/2004
5.0
furniture sales
 + -1 more
THEY SALE WENT SMOOTHLY AND THE DELIVERY WENT OFF WITHOUT A HITCH. THEY DELIVERED THE NEW MATTRESS AND EVEN HAULED OFF THE OLD ONE. THE DRIVER WAS REALLY NICE AND ON TIME.
Description of Work: I BOUGHT A NEW MATTRESS TO GO IN MY NEW BEDROOM WITH MY NEW BED.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$845
PAULA M.
03/2004
5.0
furniture sales
 + -1 more
THE SALE WENT SMOOTHLY. THE DELIVERY DRIVER WAS ON TIME AND WORKED QUICKLY TO SET UP THE ROOM THE WAY I WANTED. I LOVE MY NEW FURNITURE.
Description of Work: I BOUGHT NEW BEDROOM FURNITURE.
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Service Categories
Furniture - Sales
FAQ
ROOMS TO GO is currently rated 4.5 overall out of 5.
No, ROOMS TO GO does not offer free project estimates.
No, ROOMS TO GO does not offer eco-friendly accreditations.
No, ROOMS TO GO does not offer a senior discount.
No, ROOMS TO GO does not offer emergency services.
No, ROOMS TO GO does not offer warranties.
ROOMS TO GO offers the following services: FURNITURE SALES.