Riddell Plumbing, Inc.

Although this company is very courteous and employees are professional, they lack any common sense and will cost you time and money. I have used this company a few times now and this seems to be a consistent issue. The first time, they installed a leak defense system in the middle of my yard and placed a plastic rock on top, which looked obvious and terrible. In addition to paying the initial fee for install, I had to pay an additional $500 for them to come back out and reinstall it against the wall. Today, I had them come install pop-ups for some of my sinks and they didn’t check to see if the pop-ups had all parts before installing so I had to pay for removal of old drain, install of defective new drain and then reinstall of old drain. They offered no apology or discount so I ended up paying for 1.5 hours of work for NOTHING. I would not recommend this company.

The tech determined the toilet needed a new supply line and replaced it. He told me that the lead connection to the sewer line had failed and would have to be jack hammered out and replaced. Riddell would send me an estimate and another crew would have to do that part. He left the toilet disconnected, and charged me $240 to basically replace the supply line. The estimate subsequently came in at $2800 and it would be $950 more if they encountered the concrete beam. I would also have to hire someone to replace the floor tile after they were finished. I got a second estimate from another company to do the repair that the tech described and it came in at $2500. I hired them. When that tech arrived, he said the lead pipe was fine and didn't need to be replaced. He never bad-mouthed Riddell, but I could tell that he was not impressed by their diagnosis of my problem. He and his helper replaced the flange. They also rebuilt the toilet for me, as well as replaced the sink drain, which wouldn't seal. The total bill for 4 hours labor and parts was $836. I was without that toilet four 4 days. By not using Riddell, I was not overcharged for an unnecessary repair. I cannot stress strongly enough that I will never consider Riddell again. I firmly believe their techs are probably on commission and some of them will cheat you.

Good

It was fine. They were on time and professional.

The flapper was changed but it needed a new handle as the old one wouldn't work properly. The tech suggested that I purchase my own and install it rather than have them order it and install. I did but still not 100% satisfied.

So glad I was referred to Riddell. Everything was perfect - fit me in & great staff who got to work and finished the job much quicker than I expected. RP is the only firm I'll use going forward!

Excellent work and quality and very pleased.

Very professional. Their prices are on the high side.

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They are very responsive.

Everyone from Riddell was professional and worked well with the other trades on our project. They took my design and made it a reality. We will only use Riddell now for any service issues and future projects. Thank you for a very nice product!

On time, as promised, no issues. From the office staff to the installers they were very pleasant to work with.

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We were getting water in a bathroom sink and it kept raising and sinking almost overflowing and we kept emptying it and then it would overflow again. It turned out that it was the air conditioning condenser line was broken or backed up so they fixed it. We had the on call staff come out on the weekend rush because we weren't sure what was going on so we had to pay a higher price.

The plumber that came made a false diagnosis but when we called later before we had any work done the project manager or whatever said that he diagnosed it wrong so when they came out they didn't do the work that the other one had proposed and then the same individual came out again and he didn't do it right so we had them again and they basically came out two or three times and didn't charge us anything. So they were making up for the mistakes and then when we had them here last the person who came out here took care of business it was fine and he admitted that the plumber that we had last, falsified that he was an actual plumber and he wasn't good at what he was doing. But they made it right so they eventually sent someone who was more capable out here to take care of it.

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They were reasonable priced. They damaged some appliances when they were working here and then they refused to accept responsibility for the damage. I had to go through the Texas state board of plumbers to have it resolved.

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Flex lines were rusty, water wouldn't turn off, toilet re-filled continually.  Plumber was on time, fixed the problem, and charged a reasonable amount for parts and labor.

It was a problematic issue that another plumber was going to charge $250 for.  Javier was great and did an excellent job.  So glad to have that line out of here!