Jordan Restoration Plumbing Division
About us
Jordan Restoration, Inc. is one of the fastest growing restoration companies in the state of Texas with three locations. Our main office, located in Mesquite, serves the entire Dallas/Ft. Worth Metroplex. Additionally we have offices in Harper serving the Hill Country and Boerne serving San Antonio and surrounding areas. We care for our customers through the complete restoration cycle by offering services geared at making your experience with us the best it can be. We proudly provide free accurate estimates and clear and direct service at the most competitive prices. Our mission is to provide a total solution to our homeowner customers and business clients alike.
Business highlights
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 5% | ||
| 14% | ||
| 5% | ||
| 9% |
"thank you for your Angies list purchase the big deal purchase was for 39.00 dollars and it was for a home inspection and a main line camera inspection being that your house was new it did not take the full time we had set for that appointment Thank You ,Vernon Miles"
When it was all done, the carpet was perfect and the stair replacement was very well done. They managed to get the wood color to match almost exactly to the original stairs.
Overall, I would highly recommend Jordan Restoration and will use them for all my future needs as well!
During the rebuild -
* they often would not return phone calls
* they left the property unsecured and several things were stolen (pool cleaner, other things)
* they built or installed many things "crooked" which had to be redone - mirrors/sinks/lights not aligned, window sills crooked, installed an electrical outlet into a window sill rather than below it, crooked lines wherever 2 walls come together, did not secure the stair railing, it wobbled back and forth. These are just some of the things we found during construction and had them correct.
* threw trash in the pool and all in the yard.
* left glass and trash in the yard
* failed inspections repeatedly
Things that we discovered after retaking possession of the house -
*When we had the gas turned on, atmos informed us that the furnace had no connection to the gas - had to call a plumber to come install the connection for it prior to getting gas turned on.
*Electrical system outside doesn't work - some kind of recurring problem with gfi
*Several electrical outlets inside the house just do not work, even though the breakers are fine.
*A/C condensation drain pipe apparently was not connected to anything - eventually caused a leak which ruined a ceiling and required a plumber to come connect things up correctly.
*Pedestal sink bowls not bolted to wall, they just wobble around on top of the pedestals.
*Heating unit upstairs completely non-functional.
*Sprinkler system control box did not work properly, had to be replaced.
*Pool plaster was ruined from all the trash and brick dust contractors threw into pool, had to be replaced.
*Deck had power washer marks all over it, had to be replaced.
*We can hear all the street traffic all the time as if the windows are open - but they are not. The house was well-sealed and quiet prior to the rebuild.
They did an ok job on the kitchen cabinets and bath tile.
They do provide a 5 year warranty but our experience with them was so bad that we have not contacted them about any issues because we really don't want them anywhere near our house.
I have pictures of some of these things, if anyone is interested.
"Jordan Restoration takes these matters VERY seriously. I assure you that every communication about this matter was answered or returned promptly with the upmost urgency. We at Jordan asked the customer to file a police report (she did). We cooperated fully with the police, investigators, customer, and insurance carrier, even offering lie detector test to all involved at our expense. After the official investigation was complete Jordan Restoration was found not liable and released from any wrong doing and no charges were filed. We received 1 phone call from an attorney about this matter, we cooperated fully with her and was never contacted again by them and no civil suits were filed. I will be posting a copy of the police report for your convenience. If you have any questions or concerns, you may contact our office and one of our qualified staff will be more than willing to help with any of you restoration needs. Thanks, Bret Jones Office 972-285-4370 Fax 972-285-5409 [email protected]"
Licensing
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