Clockwise Plumbing

If I could give these guys zero or below, I would. They came out to service a clogged toilet and a day later my bathroom was flooded. First they were almost 8 hrs late for my appointment, no one called me, all I got was a generic email saying the tech was going to be late. I had to call them 3 times just to get info and an ETA and they couldn't give me that. Then they failed to fix the problem they came out for and instead of helping the customer they tell me I had to call the warranty company for them to submit a recall order for them to come out and fix the problem they didn't fix in the first place. Then once they received the order you would think that in good faith they would want to send a tech the same day to take care of the customer, Nope I now have to wait 4 days until they come out because apparently they don't stand by their work and they're good with collecting my service fee just not ok with making customers satisfied. So if you read this I can only advise you NOT to use Clockwise Plumbing and don't make the mistake of paying for a home warranty from Select Home Warranty. You will regret ever hearing those names.

Avoid if your home warranty refers them. Heck, avoid them period. They find ways to circumvent services your warranty covers in order to make more money. After coming out a 2nd time they finally cleared my stoppage via a method that was covered by my home warranty, go figure. They already had my $$ at that point so I called the office to request a refund due to the 1st plumbers poor performance and spoke to Sharon. Not surprisingly she wanted to bicker with me about their lack of due diligence and...she didn't want to let me finish statements before interrupting me and hung up on me.

The ladies on the phone are on top of things, it's the people in the field and their practices are just shady. First of all, if they give you a time window, best be assured they will come 2-3 hours after that window. Secondly they prioritize their visit based on their view on how much $$ they will make out of that project. Clockwise was consulted by American home shield to check for a leaks at my property and after 3 weeks of run arounds and not following proper procedures they submitted a quote that they knew was not going to be covered by the insurance. They wanted to install a "shut off valve" outside the house, any plumber would know that the city has a shut off valve 10 feet away. I had 2 other master plumbers come out and give me a second opinion and that's how I know this company is shady. I would stay far away from this company.

I called after hours and they agreed to an appointment the next morning. They were on time and called when on their way. Two men came. They were very professional, and curtious. I'd originally called on the stopped drain. Before starting work, they gave me a very reasonable quote. I asked if they had time to look at the second drain and how much more it would cost to address it as well. Both drain repairs were less than I'd expected to pay for one. They were in and out in a little over an hour. I would most definitely recommend them,and will most certainly use them again.

They were very polite, very knowledgeable and got the work done in timely manner.