CC Carpet - Mesquite

In November 2022, CC Carpet located in Mesquite TX, installed plank vinyl in our kitchen, breakfast room, and in an adjacent hall. We were told that the plank vinyl flooring would be a good choice for flooring in those areas. In February 2023, we noticed several loosened planks in the breakfast room. We contacted the company regarding the damage, and two different inspectors came to assess the damaged area. We were told that a claim would be filed with the manufacturer which would take 6-8 weeks to receive a response. We did not receive a final response from CC Carpet regarding the claim or damage to our flooring until October 2023, 8 months later. After we filed a complaint with the Better Business Bureau in October 2023, CC Carpet sent us and the BBB a copy of the manufacturer’s warranty which stated that floor mats were recommended to use under caster or roller chairs. CC Carpet stated that all customers are given this information prior to purchase. We were never given this information at the time of purchase, or offered the option of a repair even at our expense. We have used CC Carpet for the majority of the flooring in our home over a period of several years. We are very disappointed in how they treat their loyal customers. We will not use this business again or recommend them to anyone. Consumers beware- their company and salesman give false product information and they do not stand behind their work.

BUYER BEWARE!!!!!! CC Carpet installed carpet in our living room 7 weeks ago. I immediately notified them of damage to my sectional couch. They agreed to have it fixed and have strung us along for 7 weeks. They sent out 2 different companies and we were fine with either one of them fixing our couch. Yesterday they told me that they were just going to replace the whole piece. Today they called and have decided they just want to offer us a $200 cash settlement. Our sectional is only a year old and was not cheap. I have all email and voice messages from them saying they would fix but now they are refusing.

We contacted CC Carpet to come out and give us an estimate to remodel our kitchen and bathrooms. The salesman Kent came out and showed us some samples and gave us a quote. We decided to only have the guest bath remodeled and notified Kent. He came back with a contract and scheduled the work. I had scheduled 2 days of vacation to be at home while the crew would be doing the work. I received a call from the CC Carpet salesman, Kent, about 2 weeks before the scheduled start date. He said that he would have to postpone for another week because his BEST crew was finishing up another job and he wanted them to do our work. So I had to schedule more vacation time for the new date. The week before the crew was to come, I had emailed Kent to let him know that I wanted to change the color of the tiles. I didn’t get a response from him until the day before the crew was to arrive and was told that it was too late to re-order. I feel like he could have postponed the date and ordered the tiles that I wanted. I'm sure this was not the first time this had happened. So, I had to stick with the original tiles. When the crew did show up they stated that it would only take one day to do the job, and that's when the problems started. They started taking out the tiles in the shower and they could not get the faucet handle off. I was told that I needed to go to Home Depot to get a special tool to take it off. While I was at Home Depot, I picked up a new faucet set and when I asked for this special tool I was told that it was just an Allen wrench. I had some of those at my house, but the installer made it sound like it was something else. I’m sure they have done this many of times so I expected them to have tools to do the work. He then said he could not get the handle off with the" special" tool and I would have to call a plumber. They acted like they couldn’t do anything else until I had it fixed. He then mentioned that he had a friend that could do it but it would cost $250. I said no way and called my husband at work. The workers told my husband that they needed to finish our job because they had another job that they wanted to start the next day. He had to take off work to remove it. While they were waiting for my husband to come home they started tearing out the floor. I was getting upset so I went outside to see if they brought the correct accent pieces for the shower. The one they brought was not the one I picked out. At this point what was I supposed to do? I was sure Kent would have said it was too late to order the one that I had picked a month before. I just agreed to keep what they brought just so they could finish the job only to find out later that they hadn't brought enough material. The next afternoon I got an email from Kent saying that the flange on our toilet was rusted out and I needed to call a plumber to fix it before they could finish the floors. And he also said that I needed to contact the call center girls to let them know when I got the toilet fixed so they could send out a crew to finish the floors. It sounded like he did not want to mess with us anymore. They had already finished the floors on the first day so I emailed Kent to find out what was going on and again I got no reply. I forwarded Kent’s email about the toilet to my husband and he was frustrated with Kent not returning our emails. My husband left work again and rushed home to find out what was going on. He asked the installer about the toilet and the guy said there was nothing wrong with it, he had no clue what Kent was talking about. After he worker "finished" and left we went into the bathroom to thoroughly inspect his work. At that point we noticed that the unfinished edges of the shower tile was left exposed. There was also a couple inches of exposed backer board showing from where they had replaced it. We also noticed the base boards had not been removed to install the flooring. There was a bad cut on one of the floor tiles that was “fixed” with grout. I emailed Kent at CC Carpet to inform him of the problems we found with the installation. Again, no response from him. I eventually contacted Jennifer and emailed photos of the problem areas to her. She said she would forward the info to the manager to review and they would set up a time for a NEW crew to come out to fix the work. Jennifer called me back a couple days later and scheduled a time for the new crew to come out. When the installers arrived, it was the same crew from the original installation. They did not know what they were supposed to repair, and after we showed them, they didn’t have any materials with them to do what we wanted. They said they would have to order the bull nosed tiles needed to finish the shower and they left. I immediately called CC Carpet and was told a manager would come out to determine what we wanted done and get the materials ordered. After more than two weeks we still have not heard from any managers or anyone else from CC Carpet. I then contacted the finance company to see what recourse I had to dispute the bill and requested a 1/3 hold on payment. After reviewing other’s experiences with this company on Angie’s List I decided to post my experience also in the hope that they will finally resolve this issue.

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CC's Carpet was very professional and delivered the promised product, exactly as they said they would, when they said they would.  The prices are as posted so there's no haggling-type conversations.  You may not get the very cheapest carpet out there, but they are guaranteed, coming with high warrantees and everything seems "legit".  Some carpet places seem a little shady, giving you deals from the back of the store, not in the storeroom, and I hesitate to do that kind of business in case I ever have problems.  I liked that at CC's, what you see is what you get.

And the carpet was installed within a week of purchase and looks great!

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Installed wrong product - didn't make it
right.
We didn't shop around too much on this occasion and in retrospect I think we
paid too much even if we'd gotten the product we wanted.
We went into the local CC Carpet and picked out the flooring we wanted. We were
very specific during the selection process to let the salesman know that we
wanted the flooring that had beveled edges on ALL FOUR SIDES. We found a
terrific product that could be installed as a floating floor called Quik Step
Perspective 4 laminate flooring. I still remember the product number UF861. That
infamous product number. Well, the salesman needed to come out to our home to
measure and said he'd bring a sample of the product with him to make sure
we liked the color as well in our home as we did in the store. We knew we
wanted that particular product, but it did come in a few different colors so we
thought that was a good idea. He arrived at our home, measured, and we
discussed the color and both agreed that we liked the color as well at home as
we had in the store. We inquired about the lack of end bevel on the sample he
brought, but he said it was only a piece of the middle of a board (it was only
about 2 foot long) and explained that was why the end bevels could not be seen.
He wrote the sale up right there in our home and used the product number on the
sample.
I got off of work for the installation.
When the installer had laid down about ¼ of the floor I noticed there were no
end bevels. I immediately called CC Carpet and was told that the salesman was
unavailable and that they would leave a message for him to call me. I waited a
bit and then called again and got another person who informed that they were
putting down the flooring that I’d ordered and I’d better let them finish
laying the floor and that the salesman would have to sort it out later. I was
really dumb to not have the initiative to go in and tell the installer to stop
putting down the floor. In retrospect it was my first home improvement and I
was way too mousy. Well – there was a lot going on at that time but I still made
time, usually during my work day, to call CC Carpet – over and over. They just
kept telling me that the salesman wouldn’t make that kind of mistake and that I
had signed on the dotted line. They definitely are NOT customer oriented AT
ALL. Finally after literally pleading and begging with them and truly trying
very very hard to wear them down by finally just refusing to get off the phone until
I got satisfaction – pleading and pleading and really begging the manager to
make things right, she finally agreed to “come out and take a look at the
floor.” What the heck? What does that mean? “Take a look at the floor.” Was she
planning to look at it and tell me it didn’t look that bad? Without the end
bevels it, quite honestly looked more like a bowling alley than a galley
kitchen. I was indignant but at least it was something. I’d have a human in my
home addressing the situation. Well, my grandmother died the next week, and of
course a funeral took place within another week. During the funeral
processional to the cemetery I got a call from a somewhat irritated CC Carpet
manager lady who was apparently at my home and ready to “take a look at” my
kitchen floor. I told her that I was at my grandmothers funeral and she
apologized and  said we would reschedule
it. Well, the first one hadn’t actually been scheduled (she just showed up) so
I should not have been surprised when I never heard from CC Carpet again. Ever.
As you can imagine, I was tired at this point. I put a big rug over the floor
so I wouldn’t have to look at it and threw in the towel. If anyone had told me
they’d been treated this way by a company that has been in business for so long
I would not have believed it. I still can’t believe it. I will never, ever, use
CC Carpet again.
The flooring, by the way, started to
delaminate in front of the pantry after only 3 months. Now, 8 years later there
are other, larger areas that are delaminating. After the way they treated me I
choose not to try to invoke the 25 year warranty that the floor carries. We are
now replacing all of it with Armstrong Sheet Vinyl through Carpet Outlets of
TX.
The carpet that CC Carpet installed was
installed fine and wore decently well. I’m not sure how long carpeting is
supposed to last but we are replacing the den carpet after 8 years because it
is really shot at this point. It was a frieze.
Stay away from CC Carpet. They do not
understand the meaning of customer service. Once they have your money, or your
signature, they wash their hands of the sale.
(Just a side note - the installer didn't follow the directions for installing the flooring and therefore there are pattern repetitions more often than there should be which results in a more artificial look.)

We used them and we are not going to use them again. They came in and did our carpet, it was a smaller area the dinning area and that went one way and the part of the carpet went another way on the other carpet. They sent somebody out to look at the pictures and I never herd back from them again. I didn't bother calling them because of the way their attitude was. Their body language says that they are wasting their time.

Their prices were the best that I find.  When I used them five years ago, they put down the carpet and we decided we did  not like it, so I called them and they told us to pick out new carpet and they exchanged it for us.  They did not even charge us for the exchange.  They do really good work.  They really stand behind their work. 

I called the guy at CC Carpet who I had bought my hardwood from so he came out and looked at it and made the tiles. I like them a lot. They have good products and they have a program where you can do no  interest for 12 or 18 or 24 months, so I bought my hardwood from them and I had to pay a little bit more every month without any interest. We haven't had any problems with them.

They were on time , nice professional and the carpet looks awesome :)

I asked the salesman to recommend flooring that would hold up to rollerblades and waterguns. I have two boys ages 5 and 10 and a two year daughter so I needed something that would hold up well. The sales man recommended the vinyl plank flooring. He told me it was scratch resistant and safe for wet areas like the bathroom. I thought it would be perfect as well.

The sales man told me it would take two days for the demo of old floors and install of the vinyl. The whole process took a full three days. The installers never showed up before 10:30 a.m. and stayed until after 6 or 7 p.m. each day. I never said anything becuase I i was so excited to have new floors, but that really cut into my dinner time and getting kids ready for school the next day.

When the contractors first showed up they failed to introduce themselves and they acted as if they spoke little english. It wasn't until day three that I realized the second contractor knew english. I thought that was rude and frustrating. I had a hard time communicating with other man as well. I felt as if he didn't understand everything I said or asked.

The contractors did the demo and install. Afterwards I had some vinyl pieces that were not laying flat and some edges were popping up. It appeard the glue was not sticking good.  I called to have the contractors come back out. They were scheduled to come back out on 12/8/11 between 10 and 2. On 12/8/11 I received a call at 1:45 pm from the contractors saying he would be late and could come at 5pm. At 7:30 pm the contractor finally showed up. I had kids in the shower and was trying to get them in bed. I had already given up on them showing up. He wanted to go in the bathroom but my 10 year old son was in there. I had the contractor look at the other areas and asked my son to get out of the shower. I showed him all the areas and all he said was we'll have to order some more vinyl and come back to fix the areas that are not glued well.

The next day I called Donna in the office to let her know what had happened. She set up for the installation manager to come out and take a look. She was very nice and helpful. I met with the installation manager on 12/14/11. He was very courteous and showed up on time. I showed him the areas that I was having problems with as well as the areas where they had left glue on the tub and floor and didn't clean up after themselves. He said he would have them clean everything up, correct the floors and leave me some extra planks for future issues.

On 12/22/11 the contractors are back out replacing planks. They tried to tell me that some were popping up because they had water under them. I really don't know how they would have water under them when I had not mopped the floor. I had only used a damp cloth to clean up spills/sticky areas. Plus, if the floors are supposed to be ideal for water areas like the bathroom and kitchen; why would this make a difference and how would water penetrate the floor so easily? They had only brought out one box of replacement vinyl so they were not able to replace all the planks I was having trouble with. They rolled the floors with a 100 lb roller and said that should make the other lay flat. They did not clean the glue of the side of my tub or on the floors in the master bath but they caulked the tub in the hall bath. They didn't even clean the old caulk off and they did it without asking. Now I have to scrape it off and do it correctly, myself.

I am still having problems in my kitchen and bathroom behind my toilet but I am sick of them being at my house. Hopefully they will stick to their claim of the one year warrantly. I will have them out to attempt to fix it again in a couple of months.

At this time I would not recommend this company to anyone and I would not use them again. I'm hoping they come through for me and I can use them again in the future.

I've had a lot of work done on my house this year including: foundation work, painting, new gutters and floors. I am not a picky customer but I spent approximately 8k on this project and want floors that will last me at least 10 years. I made that clear to the salesman and I'm not satisfied with the product or installation. I have already noticed the floors are scratching in a few places as well.

We had this done for six rooms. They did a real good job. We had asked them to come in summer, but we had some other work done and asked them to wait till this work is over. They were very good at waiting for this work to complete. They had to do a lot of cleaning because the previous carpet was very old one. They cleaned up after themselves. Their quality of work was very good.

The gentleman who came out to show me samples of carpet only brought out one sample board and I was foolish enough to say I would take it. I wasn't sure about the color he brought so I went to their warehouse and they had thousands of different types of carpeting and he only gave me one choice initially! When they installed it, the carpet was so thin I could feel every imperfection in the floor. They told me I wouldn't be able to feel the imperfections but I definitely can. I wish they had been more upfront with telling me I would need a thicker carpet. I did have one problem with the installation of the carpet but they were very quick to come out and fix the problem. Their customer service as far as fixing problems was great, but I wish I could have had better options from the start.

THE REP WAS HARD TO GET A HOLD OF ONCE WE MADE UP OUR MINDS. IT TOOK SEVERAL DAYS TO SCHEDULE INSTALLATION. ONCE IT WAS SCHEDULED, EVERYTHING WAS DONE ACCORDING TO PLAN.