Watertight Pool & Spa
About us
Watertight pool & spa is a family owned business that specializes in pool & spa equipment repair. Work is never subcontracted out. All jobs are handled by our professionally trained staff. We are knowledgeable in all major brands of pool equipment.
Business highlights
Services we offer
Pool and spa equipment repair and replacement, basic equipment maintenance. Weekly pool maintenance service.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 18% |
Watertight pools and spa was contracted and sent out by our home warranty company. It took this company 14 days to replace a control on my spa. Communication is absolutely horrible with this company. They would send me emails stating they would be at my home to make a repair and at the end of the business day I would receive an email stating they didn't have time to make it out. They rescheduled my appointments several times giving me absolutely no notice. When I informed them that I was a part of Angie's list their scheduled opened up and the repair man came out within one hour.(go figure)
When he informed me he was done with the repair, I noticed the control box was not secure to the spa. I literally picked it up and it had exposed wires, and I could see inside the spa. When I asked why it wasn't secure like the previous one was, he simply stated "oh the wires can get wet, its not a big deal" I told him that it didn't look safe and I requested that it be secured, he got out a tube of silicone and did a horrible job in securing it.
I will have to get someone else out to fix this shotty job done by this company.
I am all for helping small businesses out and giving them my hard earned money, but I cringe when I am provided with horrible service and a job that is messy and unsafe.
They were very professional.
The catch for the B really is against American Home Shield.
If you have ANY ISSUE, call into the Watertight people and ask all your questions.
I was only angry at one point, and all the fault fell to AHS - and the way they wrote the contract.
Our pool motor appeared to be leaking. We contacted our home warranty company who assigned Watertight Pool & Spa company to diagnose and fix this issue. The technician came by and diagnosed it and said it needed the housing and seal to be replaced. He came by a couple of hours later with the parts and fixed it. All went well except I felt the company could have been a bit quicker in its responsiveness: they did not confirm a specific time/date but instead put me on a waitlist (because of holiday weekend etc.), and I had to call a couple of times to get things moving.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.