Piano Doctor

WARNING - DO NOT USE: I would give him a 0-star if possible. My wife hired Marc to tune our Piano for a Christmas present this past December. $150 for a tune, seemed reasonable. Marc arrived and stated the piano had "multiple strike syndrome" and needed to be repaired at a cost of $950. He convinced us that the piano we paid $100 for 3 year prior was worth restoring. We hesitantly agreed. A week later he brought the internal mechanism back and installed it, he then tuned it (I did not watch this entirely but wish I had). We paid Marc and he left. The very next time I played the piano, there was a broken key (I had been playing this for 3 years and there was no broken keys prior to the repairs) and the sharps around the key were also negatively affected. I videoed the issue and sent it to Marc. He said he would take a look. Over the next 4 months Marc did not contact us save for the few times to ask us to leave him a "positive testimony b/c he works on referrals". Marc never scheduled an appointment. I called him in April and spoke on the phone with him and he agreed to set an appointment with my wife on either Monday or Friday. Three weeks go by (into May now) and he never did. I contact him again and he says he will be by on a Tuesday midday. I tell him no that wont work. I tell him I want him to complete his services which I'd paid for and his response was that he was hired to tune and fix the multiple strike, not a broken key. To fix the broken key will be another bill and trip charge. I tell him my piano keys were working for years until he "fixed" it and now they're broken. He did not care and would not fix it. I told him I would cancel a check in the amount to pay someone else to fix the keys and he threatened me that it would be a breach of contract. I am out $1100 and still have a broken piano when all I wanted was a $150 tune. In my opinion, this guy is a f*cking ***** and a cheat. DO NOT USE MARC M. I would recommend using Bryce Pate instead because Bryce is honest and competent and services the same area that Marc does.

Overall, he did a great job. I could really hear the tone and sound difference after the fixing and tuning; the piano sounds so much better! My daughter who plays the piano gave a big thumbs up and smile when I asked her if the piano was now working well for her. We're very satisfied. Mr. Mourier did a very thorough job, was prompt, professional and courteous, communicated very well as to what he was doing and when he would be coming.

We recently purchased a 1936 Hamilton Baldwin baby grand and had Marc come out to take care of it.  He is a pleasure to chat with and is very professional.  He made an effort to get the piano action back to us in time for our son to have more time on the Baldwin before the recital the next day. We will continue using him as our piano technician and highly recommend him.

Mr Mourier was on time, very professional, and extremely knowledgable. My piano has never sounded better. There were some minor adjustments that had to be done to the action , and they were taken care of - at no additional charge! I would use the Piano Doctor EVERY time I needed service. They delivered all I expected, and more!