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PHOENIX PERSONAL SERVICES

House Cleaning

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

HOUSE CLEANING.

Amenities

Free Estimates
Yes
Senior Discount

15%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
Showing 1-1 of 1 reviews

CHRISTINE F.
03/2007
2.0
house cleaning
  + -1 more
This is an update to my 2/17/07 report. I have used the service weekly for one month and the honeymoon is over. The quality of cleaning has been steadily declining each week. The last cleaning done on 03/07 left my kitchen table and counters caked with food, among other oversights. I contacted the owner that afternoon by phone and by email and asked for either a re-clean or a discount on the next cleaning. I have not heard back from them (needless to say, they did not do a re-clean). I will no longer be using this company and can no longer recommend them.
Description of Work: Regular weekly housecleaning for a 2 bedroom, 2 living area, 2.5 bath house.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$80

Response from PHOENIX PERSONAL SERVICES
UNFORTUNATELY WHAT MRS. FRAZIER SAYS IS TRUE. WE HIRED A WOMAN TO CLEAN FOR US AND DID NOT REALIZE THAT NOT ONLY WAS SHE DOING A BAD JOB, BUT SHE WAS ALSO TAKING HER DAUGHTER ALONG WITH HER. NEEDLESS TO SAY SHE NO LONGER WORKS FOR US. THAT BEING SAID, WE DID OFFER TO RECTIFY THE PROBLEM ALMOST IMMEDIATELY. WE CONTACTED MRS. FRAZIER WITHIN 1 HOUR AFTER RECEIVING HER E-MAIL AND OFFERED TO COME BACK AND RE-CLEAN OR CLEAN FOR FREE THE NEXT TIME SHE WAS ON THE SCHEDULE. SHE DECIDED TO GO ANOTHER DIRECTION, AND WE RESPECT THAT DECISION, BUT THE OFFER STILL STANDS, AND ANY TIME SHE IS INTERESTED WE WOULD BE MORE THAN HAPPY TO COME IN AND CLEAN HER HOME AGAIN.

    Contact information

    3909 PINETREE DR, Mckinney, TX 75070

    www.phoenixpersonalservices.com

    Service hours

    Monday:
    9:00 AM - 10:00 PM
    Tuesday:
    9:00 AM - 10:00 PM
    Wednesday:
    9:00 AM - 10:00 PM
    Thursday:
    9:00 AM - 10:00 PM
    Friday:
    9:00 AM - 10:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    PHOENIX PERSONAL SERVICES is currently rated 2 overall out of 5.

    Monday: 9:00 AM - 10:00 PM

    Tuesday: 9:00 AM - 10:00 PM

    Wednesday: 9:00 AM - 10:00 PM

    Thursday: 9:00 AM - 10:00 PM

    Friday: 9:00 AM - 10:00 PM

    PHOENIX PERSONAL SERVICES accepts the following forms of payment: Check
    Yes, PHOENIX PERSONAL SERVICES offers free project estimates.
    No, PHOENIX PERSONAL SERVICES does not offer eco-friendly accreditations.
    No, PHOENIX PERSONAL SERVICES does not offer a senior discount.
    Yes, PHOENIX PERSONAL SERVICES offers emergency services.
    No, PHOENIX PERSONAL SERVICES does not offer warranties.
    PHOENIX PERSONAL SERVICES offers the following services: HOUSE CLEANING.

    Contact information

    3909 PINETREE DR, Mckinney, TX 75070

    www.phoenixpersonalservices.com

    Service hours

    Monday:
    9:00 AM - 10:00 PM
    Tuesday:
    9:00 AM - 10:00 PM
    Wednesday:
    9:00 AM - 10:00 PM
    Thursday:
    9:00 AM - 10:00 PM
    Friday:
    9:00 AM - 10:00 PM