Palace Floors
About us
We have financing through Synchrony Bank, we accept major credit cards. 12- 18 Month with deferred interest with monthly payments. $100 off with any flooring purchase of $2000 or more.
Business highlights
Services we offer
We do hardwood, bathroom remodeling. painting, cabinets, carpet, countertops. Stone, kitchen remodeling, laminate, marble, slate, staircase remodeling., tiles, travertine
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
13% | ||
0% | ||
0% | ||
0% |
First off I want to lead off with David, the owner is awesome! I found him so easy and patient to work with, and with a different team under Carlos and under different circumstances I would certainly use his service again.
Even so, that said....I'm sitting here in my office and looking around on my tile flooring I'm seeing shoe prints that will not come up and also seeing a film/haze on the floor that I'm pretty sure won't be coming up anytime soon. My cleaners have cleaned it twice so far. I'm very disappointed to see this only now. Although I don't know what could have been done had I noticed it early on. I'm beyond grateful they did a very nice job on the formal living area and the 1/2 bath. It turned out lovely! Whew!
Also, in our master bedroom we had picked out a darker engineered wood from David's inventory. The guys used left over tile to lay on the transition piece from the master bedroom to the master bath to secure the piece until the glue dried. Where that sat while the glue dried is scratched from the tile edges rubbing the floor. This floor too was not cleaned well and has several places where glue was not removed fast enough and there are glue smears here and there.
Also, during the install, we'd drop in from time to time to keep up with their progress. At one point I entered the house and there was a very foul smell going through out the home that stemmed from the toilets being removed leaving the sewer open to permeate through out the house! I immediatly called David and told him the toilet holes were left open and the next day they had them covered. David is on the ball when it comes to his customers. He's very very good at what he does.
I need to mention too, that I had to call David and find out where our left over material was. We only had 2 pieces of the formal tile and zero of the engineered wood or casual tile we used. David was besides himself to find that one of Carlos's ( David's top notch lead installer), workers decided he'd take them along with him when the job was done. David was sure to tell Carlos to relay to his workers that materials left from a job need to stay with the home it was installed in.
Now, would I use Palace Flooring again? I'm not sure at this point. But I do know that David is an awesome business owner and he really takes good care of his customers when it's something he can resolve. He'll do it. Thank you David!
"Dear Mr. [removed member name], It was my pleasure working with you and your lovely wife. you guys were kind and patient and the kind of client I always would love working with. I am here for anything I could do for you guys. Best wishes for you in those coming holidays. I wish you full joy with your new floors for so many years to come."
"Dear Ms. (member name removed), Thank you so much for taking the time to write us such a nice review about Palace Floors team. You were pleasure to work with and we are glad to hear from you now. My installers and I enjoyed working at your home because you were nice to all of us and very humble person. Please let us know if we can be any help for any future project at your home. Palace Floors Team"
"Dear [member name removed], Thank you so much for your business, We really do appreciate it. Very happy we were able to serve your needs with the best quality floors and our professional installers but at the same time coming within your budget. It is very kind of you taking the time out of your busy daily schedule to write us this review, it means a lot to us. Palace Floors Team"
"Hello [member name removed], Thank you so much for writing this review. We enjoyed doing work at your home installing the hardwood floors that you liked so much. We are very happy that we met your expectations on the price and the work quality. If you looking to do any more projects for your home in the future we will be very happy to take care of you again. Palace Floors Team"
"Hello Member, It was a pleasure doing business with you. Me and my installers enjoyed working at your home. We can not thank you enough for the way you treated us as workers and company. We felt very comfortable doing the floors at your home. We are very thankful that you chose us and very happy we met your expectations and we will be very happy to do any work at your home in the future anytime. Palace Floors Team"
Licensing
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