NATURAL STONE POOLS

"Thank you for the kind words! We enjoyed working with you."

"Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. We have never received a negative online review or complaint before, but I guess there is a first time for everything. We signed a contract on December 19, 2011, which put the Klines on our schedule. It took some time to receive the permit, as the City of Fairview is very thorough, and the septic plans provided did not match up with the actual job site. In order to receive the permit, we were required to rebuild and re-route the septic line, to bring them up to city code. We began excavating the pool on February 28, 2012. One of the reasons we have never received a single negative review from any of our customers in the last 15 years is that we never begin a job unless we can begin and complete the job in a timely fashion. We were sure to inform everyone upfront that our crew would not begin working on any new jobs until our other jobs were completed. We do this to ensure that our crew is not overextended. This pool was rather extensive, with over 50 tons of boulder work, an oversized spa, over 100 feet in pool perimeter, a fire-pit with stone bench seating, stone columns around the existing arbor, a stone grill, and landscape prep (sprinkler re-routes, etc). The materials for the arbor roof were exactly as stated in the contract. We plastered the pool on May 24, 2012, and moved our crew to the next project. A few weeks later, we received a call regarding moisture that had seeped through their baseboards. We informed the clients at that time that they would need guttering on the rear of their home. Guttering is never a part of our responsibility and is never implied nor included in the contract. However, in an effort to satisfy our customer, we hired a crew and installed guttering on the back of their home, at no additional cost to the client. In addition to that, we also provided outstanding landscaping and additional drainage outside the pool area, also at no additional charge. At this time, it seemed that the problem had been resolved and the customer had been compensated. We did not receive any further communication about these issues, except the following email from [member name removed], dated July 6, 2012: “Thanks Shannon. I placed a call to Charles and I should be hearing back from him soon. We appreciate all the work done recently around the pool area including the drainage, guttering, patio roof and especially the landscaping around the waterfalls. The additional landscaping truly makes a difference in the overall look of the pool. A man came over yesterday and placed a restraint on the barn-style gate so that it can’t be opened and it should now pass inspection. Please let me know if I need to complete the form that you sent earlier for the inspection. -[member name removed]” We are a bit disappointed to receive such a negative review two years after this job was completed. We always wish the very best for our clients, and the [member name removed] are no exception. We wish their family well, and we hope that they enjoy their pool for many years to come."

"Thanks! We look forward to building your next pool!"

"That is just so nice! Thank you for the kind words! We enjoyed working with you and (Removed Member Name), and we can't wait to help you out on your next project!"

"Thanks, [member name removed]- Everybody agrees that Shannon is awesome, and we are so glad to hear you are still enjoying your Natural Stone Pools outdoor living environment. Thanks, again."

"Thanks, [Removed member's name] It is always our goal to enhance our customers' vision and then to hopefully exceed their expectations. We feel very fortunate to have so many wonderful clients. Thanks, again."

"Thanks, [member name removed]- It was a pleasure working with you and [member name removed]. I love organizing rocks with my guys, and it was the middle of summer, but did I really spend that much time in the lounge chair? :) "