AC & Refrigeration Works

Service tech had money on his mind from the time he walked in. I explained to him that the compressor went out that the outside unit was less than a year old. When the outside unit was replaced they didn’t replace the handler but....then he Interrupted me telling me without looking that he was sure we needed to replace the coil that he was positive the coil wasn’t compatible. Then I told him the coils were new. The air handler was fine but they did replace the coils. Then he goes on to tell me how those coils were not compatible but I knew they were and told him the problem was outside not inside. So he said hold I’m going to check. So he calls someone convinced my coils were incompatible with the outside unit. The person told him on the coils were fine. So eventually after realizing there was no money upstairs we get outside and as he is looking at it he just started naming thing after thing after thing he had to charge me for. He was going to try to charge me for the faulty capacitor until I pointed out it came prewired into the unit that it would be under warranty as well. The guy is just doing what I’m sure he is trained to do but $1250 for just labor? I guess they make their money on trip charges and suckers... This is a 4 hour job....maybe. Unbelievable these guys wanted over $300/hour in labor. Found a second company to do EVERYTHING he quoted me at for $550.....

The initial work was performed, (Nov. '18); somewhat expensive! But I agreed too: I'm elderly & disabled, with medical issues and breathing alignments. I needed my home warm! In Mar. '19 I tried to turn on my AC; it didn't work. I called the tech who worked on heater and ask if he might have accidentally done something that would cause my AC not too work, he said no! He offered to come and check my system and diagnose the problem for $50.00 CASH, (service fee), and give me an estimate to repair AC. Called another company and they found a wire that sends signal to condenser, (outside unit), had been looped, (disconnected); located in the area that tech worked on my heater! I was charged $120.00 for diagnostic time to find problem and fix. I called Owner Mark Sullivan and explained my issues and offered him opportunity to send his service manger to verify my story, he refused! Also their tech left trash and some new parts weren't installed, and others that weren't installed properly! Be very careful if you hire this Company, NOT VERY HONEST!!! Owner Mark Sullivan also hung- up the phone while I was talking! This from an owner of a business acting like a child! We as home owners hire service contractors, that are suppose to be PROfessionals to properly diagnose and repair problems in our homes and WE put our trust in them to preform an honest repair, and in my case because the work area was in the attic I was cheated! I'm including 12 pictures I took; that I had to crawl up into the attic to finish the work and clean up, clearly showing the mess/trash the tech left in my attic and parts that weren't properly attached/ or not installed at all. The business that did the bad work is : AC & Refrigeration Works @ 715 W. Pecan McAllen, TX. 78501; Office PH. (956) 928.9090; Email: [email protected]; Owner: Mark Sullivan! Pictures: Breaker window not installed; pic 7 new capacitor not installed left in box laying on bottom; pic 12 shows capacitor correctly installed, and shows bracket on pic 9 properly installed; pic 6 shows jumper harness not reinstalled! Other pics show trash left, etc. The heater repair was high!! $751.04, but I agreed too! But, it doesn't excuse being taken advantage of! Here is break down of the parts replaced on heater repair from vendor SupplyHouse.com 1-888-757-4774, I used a 33% mark-up! YouTube tutorial videos show the diagnosis and parts replacement as a couple of hours; yet the labor I was charged was $367.93! My opinion I was taken advantage of because of my circumstances! I hope that when vetting/checking background of recruiting vendors you recommend you thoroughly check them, especially for honesty! Thank You! If you should need clarification on any part of my correspondence feel free to contact me. Transformer P201-3401 $19.55 each 20/10 MFD Oval Dual Motor Run Capacitor (370V) $8.55 each 10kw Heater Kit $259.95 each SKU: RXQJ-A10J Brand: Rheem Total Parts $288.05 plus 33% mark-up $95.06 Total includes 33% mark-up $383.11 Total Bill to repair heater from AC & Refrigeration $751.04 Subtract parts -$383.11 Labor $367.93

Both companies told me that the circuit board and compressor were out. AcWorks however told me that my unit still had manufacturer's warranty on the compressor and I could get the parts for free. The other company told me that my system was out of manufacturer's warranty and my only option was to get a new unit. In the end, I chose to get a whole new outside unit and have AcWorks install it, because they had been honest with me and their price was reasonable.