Handcrafted Pool Care

Very well and very pleased

unknown

Bryan Hand and his crews did an outstanding job from start to finish; A in all categories. The only reason for the NA on price is I did not get multiple bids for comparison. I've used Handcrafted Pool Care for service in the past and had complete confidence that Bryan would give me the best product possible at a fair price.

In addition to the categories already rated above I would add that there was never any pressure to do more than we were comfortable doing. After 16 years the pool was showing its age; tile separating, brick coping cracking, pitted plaster, and stained decking. Bryan offered different options of repair at various price points. Some issues were more urgent than others. In the end, we decided to do the complete remodel and we're so happy we did. I can honestly say the pool looks even better than it did when it was brand new!

unknown

Very happy with the services provided. Got the job done and had good communication throughout the process.

The person who was supposed to clean my salt cell, basically told me it needed to be replaced. I got no credit for the $ I paid to have it cleaned.  He also recommended some other repairs and service on my pool, but could not give me any real estimate since his boss had to look at it.  I feel like I basically paid for nothing and had to call another pool company to send someone out there who knew what they were doing.

The guy that came out to my house did a fantastic and fast job on the filter, but the best thing was he looked at the algae in my pool and we talked about it for 5 minutes.   Ive been having months of trouble getting the algae out and paying a fortune getting nowhere.  He recommended a product called PoolRx.  I bought it and in 3 days the pool is clear and has been clear since.  What a great experience.

The owner provided a comprehensive and specific estimate as well as a nice number of options such as plaster color/style for replastering pool as well as deck colors and styles to redo the surrounding deck.  Overall, we spoke with three companies and all were within $500 of each other.  During the initial meeting and the meeting when we finalized the contract, the owner was very specific about the process; drain and do the prep work on day one, do the replastering day two, finish with an acid wash x3 followed by filling the pool on day three, cleaning the pool and moderating the ph level on day four, cleaning the pool one more time on day five.  At no time, during either of the meetings prior to the start of work, was the need to drill several holes through the old plaster to allow for any underground water to drain out of the ground surrounding the pool area explained.  We were not home at the time that they did the prep work which was when the workers did the drilling nor were we contacted to explain the process either before or after the drilling.  While we were waiting for the water to finish seeping out, we had unusual weather with almost constant rain through the DFW area, although our area received less than most of the rest of the DFW area.  Rain did accumulate in the pool and caused an incredible mosquito issue.  We requested that they (re) drain the pool several times.  They did not make a preemptive offer.  Our pool was drained for more than two and a half months.  We received a call/text from the owner asking if it was okay for the plaster group to come out the next week, even though the owner was going to be out of town.  We readily agreed, allowing us to assume that someone would actually show up the next week, however no one ever did.  After we sent several texts asking about the replastering, the owner said that we were going to be the first customer the following Monday.  On Monday (late morning), the owner called and said that they?d been working on another ticket and because of the possibility of thunderstorms they were going to cancel for that day as well as the next two days.  They finally showed up on Thursday to do the replastering, with the acid wash on Friday, starting the refilling process.   Someone came out on Saturday, cleaned the pool, and we swam in it on Sunday.  The replastering is beautiful but the customer service is miserable.  There is so much positive potential with this company.  They have wide variety of options for replastering and decking, very concise but comprehensive proposal, and when the workers were on site they were very professional.  However, rather than actually employing all of the people that worked on the pool, he uses subcontractors.  This was a contradiction of our initial impression when we interviewed him for the project.  I don?t know if that has any bearing on the overall outcome.  The lack of responsiveness was incredibly frustrating but the lack of a coherent explanation of the overall process was inexcusable and caused extensive impact in our summer plans.   Again, two weeks following completion, the final product seems beautiful and exactly what we asked for but the customer service is either unresponsive or unpredictable.  The one worker that we had the most interaction with was extremely nice and professional.  If you choose this company, I would suggest that you get specific guidelines on what they are really going to do and then not assume that it?s going to be done in the time frame planned.   The finished product is beautiful but we?ve only had it finished two weeks. 

use

The service was performed by Jose who did an excellent job of reviewing my pool system and looking for possible issues. He made sure everything was working properly, explained what he was doing and what each part of the pool system did. I just moved into the house and was a first time pool owner. I receive an email summary after each service that explains what was done and when we can swim in the pool. I'm confident Jose will do a great job on keeping my pool clean and safe for my family.

They replacement cost $400. I will never use them again.

I think they're our pool provider for 3 years now and we've had the same person. He comes out every week and he is wonderful. He keeps everything clean. Whenever we've had an issue where we thought possibly it didn't look as good as we thought it could, they'd come out and done some different things for us like re-route different ways of the water rotating. They are very responsive. They are usually here within 1-2 weeks, they can come out if you have an issue but obviously, if it's an emergency they can come out earlier.

This is an awesome company.  I will definitely use them again.

unknown

unknown

They take pictures after each job has been done and email the photos to us to let us know the job was completed. They also include any details on any special instructions for what types of treatments they may have completed that day. They will remind us when it is time to service the pump each quarter and let us know in advance. Sevando was the technician who routinely came out until he was recently promoted. He was great and would even bring treats for our dog. Jose is the technician who has been coming out for the last four months and he has been great as well. Overall, they have been very good.

I have been using their services for about eight years. They are always there when I need them, no matter what. They have done a wonderful job!

We have been using them for about a year. Their prices are in line with the other companies. They have good communication and always let us know when they are on their way. They also have great follow up and let us know by email what they completed for the pool. We are happy with their service.

I have been using them for about four years. They come out on the same day each week routinely. They are consistent. During one of the first years of working with them, I had an issue and they came back quickly and corrected it. They are awesome!

unknown

I'm still using Handcrafted Pool Care. We like them a lot. The man is really friendly, does a good job and he likes our dog. The quality is great. I think the pricing is too high.

Great service - up front pricing.  very professional and knowledgable and extremely helpful.  Technicians assigned did a wonderful job and were very friendly.

Read above.

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Great company.  Provides an email and pictures of everything they do.  Shows the chemistry of the pool in the email showing you they checked it.  They do the repairs themselves and not a sub contractor.

It was wonderful. They did an excellent job. Their sales representative was very professional and every time they worked, they did something on the pool we communicated and he would get back to me and this was even after work because I work until five and even on weekends. When I had a question I would send him a voice mail and he would answer me immediately. I was very happy with their job and it was lower priced really. My pool looks different, it is beautiful.