
Elite Plumbing
About us
We are a local Plumbing company that considers ourself to be affordable,dependable and honest.we strive towards having great customer service and do our very best everytime to find the best solution to every customers problem.we are eager to assist and are looking foward to gaining your trust and becoming your new household plumber. As for billing we accept most major credit cards, checks and cash.
Business highlights
Services we offer
We offer services such as slab leak detections and repair on fresh water and sewer lines, garbage disposal repairs and replacements, sewer line cleaning and replacements, toilet repairs and replacements and all other general service repair plumbing., water heater replacements and repair, water line repairs and replacements
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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68% | ||
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32% |
"First and for most we did not lie about anything. We did everything by the guidelines of Mrs. Whites warranty company. Mrs. [Member Name Removed] had several issues at her home and every issue was taking care of and completed on July 18,2017 that her home warranty covered, we cannot move forward with any work until authorized by her home warranty company! Yes, we did make several trips out to her home 3 to be exact, due to her adding items to her original work order, that Brandon had suggested to do so that way Mrs. [Member Name Removed] wouldn't have to pay another service fee amount. Not so we could get more money we are on a fixed rate with the warranty company. We had two employees out at her home and the first tech stated that the moment he steps foot in her home she immediately started complaining and spitting out vulgarities, to appease Mrs. [Member Name Removed], we send a second technician out Brandon which in turn did provide service and completed the repairs that same day that her Warranty company authorized coverage for. She did have tub valves that needed to get access approval before we could move forward per her home warranty, which was reported to Mrs. [Member Name Removed] and her warranty company in detail by Brandon. Brandon arrived to her home to find access was not made and told her we could not perform any work as the warranty company did not provide Autho to us. Mrs. [Member Name Removed] proceeded to tell Brandon in her words "I'm tired of dealing with your effing company!" Which Brandon said that's fine I can get your warranty claim transferred and you can get another company to service you and packed up his tools and left because no service provider deserves to be talked to in that manner. He called the warranty company immediately as our technicians are instructed to report any unpleasant behavior to our company and the Warranty company. Our Owner spoke with Mrs. [Member Name Removed] that same day and explained to her how the Warranty companies work with their contractors and customers, at this point Mrs. [Member Name Removed] raved on and on how she liked Brandon how he was such a gentleman, great guy and did excellent work! So very confusing as today now we are horrible people! For the record, we did not record anyone nor have we ever. We do give a window for our appointments as they are service calls and not knowing what issues will need to be addressed once at the property. We also provide a courtesy call when in route to the customers home, which we do not have to do per the warranty company."
"Thank You Mrs [Member Name Removed]! We value our customers time and business and always want to provide you with the BEST service possible. We greatly appreciate your feedback with your experience with Us and hope to provide you with your future services if needed."
"Thank You Mrs [Member Name Removed]. We greatly appreciate your business and your feedback of your experience with us. We always want to provide you with the BEST customer service possible. We hope in the further we can take care of your plumbing needs."
"Yes the warranty company did dispatch the claim to our company but not until Monday after hours, as soon as we received the work order we called Mrs. [Member Name Removed] to set up an appointment time for a technician to go to the property. $60.00 is the service fee set up through the warranty company that just provides the home owner to set an appointment & get a diagnosis to the warranty company. That is not our companies fee. We then have to call in the diagnosis to the warranty company to get repair or replacement authorization as we cannot preform any work until authorized by the warranty company. A diagnosis was given three times to the warranty company and awaited the warranty companies approval. We have done everything by the warranties guidelines. We also have to schedule a time window ( as most service companies do ) due to not knowing how extensive the issues are to be addressed while at the property."
"Mrs [Member Name Removed] Thank You for taking time our of your busy schedule to let us know how we are doing as a company! It's GREATLY appreciated and well noted:) This is just one way we like to get feed back, so that we can better serve our customers. Thank You for your continued business and take care from everyone here at Elite Plumbing"
"Mr [Member Name Removed] Thank You for taking the time to let us know how we are doing. We love to reward our employees and this is just one way we are able to do that. Thank you for taking the time out of your busy schedule to do so and for your continued business. Take Care from everyone here at Elite Plumbing"
"Mr. [Member Name Removed] I wanted to take a moment and Thank You for your review on our company. This is where we come to read how we can improve as a company and to reward our outstanding Technicians :) Thank You again for taking the time to let us know how we are doing."
Nicole, the woman who handles the office work, has her invoices mixed up, and she'll tell you that. She also wrote down my number incorrectly to explain once why she didn't respond to my follow up call. Now I have called multiple times and absolutely no response. My faucet still leaks, and they were supposed to get everything taken care of in a 30 day time frame.
Don't even try to go to their office - it is a house in the suburbs.
Larry, the actual guy who came to the house was pretty nice and helpful, but when it was determined that the faucet needed to be replaced, that is when I started getting radio silence from Nicole.
It took 2 days for the plumber (Stewart) to come to our house to even look at the problem, which was a Friday (04/10/2015). He was late to that appointment and didn't even bring the parts needed to make the repair, even though he knew what the problem was. He showed up today to make the repairs, late again (40 minutes later than the time he promised) and without the correct parts. We were to have the "guts" of 3 toilets replaced. The work Stewart's partner did seems to be fine. The toilet tank that Stewart worked on is now lose. When he was asked to tighten it, he said that it was not possible to fix and it did not matter anyways because it is not meant to be a back rest. He then told me that everything in my custom home, built in 2000, is old and obsolete and he would have to search for the correct parts to fix it properly. He should have done that in the first place. Evidently he does not know how to repair the tank. It was not loose until he "fixed" it. He then proceeded to argue with me, saying that if he "fixes" it again I will have to sign a waiver because it will leak. Stewart was rude and unprofessional. We will now have to call a true Master plumber to fix what Stewart with Elite Plumbing has done.
We were very happy with the work done and would use them again.
"Member, We appreciate your kind words and letting everyone know about us.If you need anything else please let us know."
Licensing
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