Allied Fence Co

We hired Allied to install a fence and gate in our backyard because they are a local business and we trusted their good reviews, Better Business Bureau grade, and their two-year craftsmanship warranty. A few months after the installation, the gate started to loosen, and the gate latch became unusable (see photos) though we used it sparingly and had no external weather damage; the gate will not close anymore and we cannot put a lock on it. We use cinder blocks to keep the fence closed now. We emailed Allied and sent them photos and Carlos replied that it would be fixed “by the end of the week or the next week” (this was in June). He did not reply to our status inquiries in the subsequent weeks, but we received a call and email from project manager Garrett who offered to help months later. We texted him photos of the fence and he said, “we need to get this fixed for you” and acknowledged on the phone that we were in the two-year warranty timeframe. Since then, Allied has not fixed the fence nor provided any information about when they intend to honor their warranty. The project manager has repeatedly asked “did Allied install it” and “what’s your last name again” though our email chain included the original invoice and our names listed on it. Allied Fence and Security advertises quality work, great customer service, and a two-year craftsmanship warranty, but we are left with a poorly made and unusable gate and experienced bad customer service, plus not following through on their two-year craftsman ship warranty. For these reasons we question Allied Fence and Security’s reputation and trustworthiness, and we give them a one-star review. We would not recommend them and regret hiring them.

The sales guy was good until the contract papers were signed. Then it was extremely difficult to get in touch with anyone in the office to figure out when the job will be scheduled. All of them are unprofessional people. Instead of the original scheduled date, they suddenly called to reschedule the work on a weekend. The folks who came to do the work did a lousy job and did not complete the work. We had to hire a handy man later to finish all the work. Never do any business with this people.

Allied Fence had installed gates for us four years ago and did a great job. However, the hinges started locking up and the latches weren't working correctly anymore. I called them to get bids on fixing a few things including possibly straightening a few bent pickets. The original repair bid they sent me was a whopping $2110.00 while the original cost of installing a drive gate and a walk through gate was $2001.00 just four years ago. I scaled down the scope of repairs to just replacing the latches and hinges and they came down to $977.00 while they had let me know that the cost of the new hardware was around $180.00 in an earlier bid. I was disappointed that they wouldn't be more willing to do more affordable repairs for previous customers. Obviously I didn't proceed with the repair work.

This project was 100% driven by me. It was as if they didn’t want the job, which is insane. There were no updates unless I called, and their start date kept changing (even after assurances it wouldn’t). It was a horrible experience and I wish I had hired a different company.

I am very happy with how the job was quoted, schedule and communicated about. The crew was friendly and reliable.

Can’t complain

They responded with a quote quickly and completed the project.

I'm very happy with my new fence. I'm not sure if I would recommend Allied, however, due to the poor communication. On several occasions, I was told by a receptionist or representative that someone would call me later in the afternoon, and yet no one would bother to call me back. The job had to be rescheduled multiple times, and on one of those occasions they didn't let me know until the last minute, which interfered with my work schedule. I was told the job *might* take 2 days due to the size of my fence. It took 2 days because they had to let the cement set around the posts overnight before putting up the pickets--they should have explained that when the job was scheduled so I would have been expecting it and could mention it to my neighbors (since we all have pets). The fence itself looks great and the workers were professional and left my yard clean. Communication with the company, on the other hand, was extremely frustrating.

The quality of materials was excellent. The job took a little longer than I hoped but I think that was because of the amount of rock that was encountered in digging the posts. They ran short a few pickets and I had to buy some plastic construction fence to cover the space so my dogs wouldn't run through my neighbor's yard but they reimbursed me for that. Once it was complete, I noticed a few pickets that didn't get nailed completely. Then came back out and fixed that the next day and left me a few ring-shank nails just in case. Since MOST of my neighbors realized the value of replacing a 20 year old fence and agreed to split the cost with me, Allied agreed to split the bills up so I could present each neighbor with his share of the cost.

Excellent.

The look around the property and discussion with Travis resulted in a very comprehensive plan and professional estimate. The crew were here as promised and they completed the job on time. The professional installation and the finished product are superior. The problem is that now my neighbors want redwood pickets.

Very good, very good.

Problems were: 1. Finding their office to discuss installation of fence was almost impossible. Just finding a fence company was a chore. 2. We had to keep calling to find out when we would be on the schedule. Small town and so you have to get in line which we are not use to that coming from a big city where there is plenty of competition, so in all fairness our C is partly do to small town services/big city services. Once we were on the schedule they were very responsive to keep us up to date on our scheduling. Rain bumped us back a few days. Quality: We have not had a chain link fence in over 30 years and the quality we had back then was so much better than today so we were comparing what we had to what we got. We had not really looked at any chain link fences in a while so our disappointment was more our fault. Customer contact: Contact person was very informative, upfront, pleasant and easy to work with. She smoothed out the wait and delays. Price: Again, we have not priced chain link fences so we may be all off in this point. We were just happy to find a place who could talk to us and that could put one in for us. All factors considered and after it has been installed we are pleased with the outcome and that is why we gave them an A in overall satisfaction.

Waited a few days for an email. Never got one. Contacted them and was told I would get something by the end of the day. I didn't get anything for 48hrs, when I did get it the actual quote was not attached. Price for a 177ft fence was 3750$.

great - met all my expectations

We have not used them yet.  There was no cost for the estimate.  I thought they did really good and it was a fair price.  It was more expensive than the other offer. 

There was no cost for the estimate. They were excellent. It seemed like everybody was very similar in pricing. There is not much difference in the prices. They were right on time. They were very professional.

The contractor came promptly and measured and discussed all things needed and what would be done, he was very professional and pleasant . I would use them again when needed . Thank you Allied

Very prompt and professional.

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