Premium Outdoor

Great! Excellent selection of plants and a final outcome that looks nice and will grow in. A little pricey, but well done.

Fantastic. So grateful to Michelle and her crew at Premiere.Outdoor.

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It went beautifully. They were wonderful, but they always are. They are wonderful people. The workers are fantastic. They don't speak English very well, but they work very hard. They do a great job.

Great job.  This is a house I have that where I'm the Executor and trying to sell.   Really makes the place look great.  We've had terrible weather which delayed her crew starting but they got right on it and finished quickly.  So impressed I'm having them come to my home to spruce it up.   Great job

Awesome! Michelle is very professional and has excellent knowledge about plants and trees, what will grow where, drainage issues,ect. Yard looks beautiful. The crew knew what they doing and worked hard.

Michelle met with me the same day I called her-even though she was very busy moving her business.  She saw my mess after new construction and no lawn.  With all the rain we have had she had her guys out right away to lay down sod to help control erosion as well as mud being tracked into the house. 

I appreciated the fact that she made suggestions to improve water flow away from the house as well as not standing in my neighbor's yard.  Michelle and her guys were very professional and did an excellent job.

We had problems completing the paver walkway into the back entrance due to all of the rain, but they kept checking to see if it had dried enough to lay the pavers.  Most companies would have laid the pavers, wet or not, collected their money, and been gone.  Michelle was very thoughtful and cared enough about the quality of her finished project that she took the time to wait and I really appreciate that.

I highly recommend Premium Outdoors and will use them again in the future.

In May 2014 we had a full landscape design and installation which did not work well for our situation and needed to be redone.  While  researching options for the renovation we found Michelle at Premium Outdoor on Angie's List.  I contacted her by email and she responded immediately.  We scheduled an appointment to review our needs and discuss our preferences.  She arrived promptly.  Michelle was extremely easy to talk with and very interested in determining our desired outcome for the project.  She was very honest about what would and/or would not work.  We appreciate that she advised against with some of our  ideas when she knew they would not produce long term positive results.  She told us she would create a design and get back to us.  She soon began sending emails of her design concepts and many photos, with information, of a variety of interesting and unique plant/tree options.   Michelle was also very patient when we asked to add to the original plan and estimate.  She was careful to let us know immediately what costs would be involved.  The entire project went as planned.  Everyone, including Michelle's husband Scott and the crew, were a pleasure to work with.  They had to reroute drainage from one bed across the front yard.  When they were finished you could barely tell the lawn had been trenched and replanted.

Michelle's put a lot of thought into this design making certain everything from plants to stone to mulch was well done.  Her design is very creative and provided great curb appeal.  Several neighbors complimented her work and asked for contact information.

I  want to emphasize this was a renovation which is much more difficult than working with new landscape.  This was a major project and Premium Outdoor did their best to salvage and work with existing plantings. 

We are in the process of planning ongoing landscaping and outdoor improvements with Premium Outdoor.

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I have used them a few times so I feel pretty comfortable with them. Their price is competitive. I just feel comfortable talking with the lady that owns it. She explains what they are doing and she listens. They are just very easy to work with and they do a professional job.

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She did a nice job and was really nice to work with. Her and her husband own it, and they both have crews that do the work. She was in and out throughout the project. She was here a lot. She likes to be hands. It's beautiful, it really looks pretty and we've had people stop and tell us that.

Premium provided everything we asked for. They did a great job and we plan to use them again in the future.

Things went great - Michelle replied promptly to all e-mails, they came out promptly for the quote and worked with us on all of the questions for the quote in a timely manner.  The agreed upon start date had to be moved back, but they sent us e-mails regularly on new timelines, etc.  The finished product is great - drainage is much improved, and the rock work in the front yard looks fabulous.  I would definitely hire Premium Outdoor again.

Michelle was the only contractor who listened to what I wanted and was professional with her recommendations.  I've already given her name to neighbors that were impressed with the work I had done.

From the get go, they were very professional. The owner of the company, Michelle, answered my call and had her husband out the same day to give an estimate. When I mentioned that we also had a dead tree that needed to be removed she said they can do that as well. When Scott got here, within an hour, he estimated that we would need a lot less gravel than we had originally thought. He said the whole job could be done within a day because of all of the equipment they have on hand at their shop. We had it scheduled a week later. Everything that day went like clock work. They arrived on time, prepared, and had a great attitude. The place got a makeover when they arrived. I am very pleased, to say the least, and would not hesitate for a second to call them back for further work. Thank you Michelle & Scott!!!

I thought they did a good job despite damaging the shoulder of my gravel road when they ran off the edge and got their truck and trailer stuck. They fixed the damage without question.  My beef is with Michelle for failing to provide a quote for regular yard maintenance which she promised.  Later, when reminded, she again promised a quote and managed to not follow through.  She is either very forgetful or did not want the job.  However, if she did not what the job, she could have found a way to say so. Communications is their weakness.

They came during their  window time frame, very courteous, and explained to me everything that needed to be fixed.  The front yard was a quick and easy fix.   I had asked them to look at my backyard since a play structure was removed the sprinklers were not watering the area where the structure was before.   She noticed the water did not have enough pressure to reach all areas.  Turned out it was a bad pipe, which caused the water flow not to work properly.  Now my entire backyard is soaking properly.  They worked very fast to get this all done a little over an hour.  I was pleased and will work with them again in the future.  I have also asked for a estimate to add a new zone for my backyard for a consideration in the future.

I have used Premium Outdoor on an as needed basis over the last few years even when I had a house in spring. They have helped me with small projects to some larger ones. Michelle has always been a pleasure to work with and is normally easy to get a hold of. Its nice that Premium Outdoor does so many different things.

We recently moved into a newly built house that had no landscaping and
we were looking to have someone come and put something around the house
to protect the foundation and to prevent the dogs from bringing in dirt
from outside. My wife found Premium Outdoor?s phone number and said they
had good reviews so I gave them a call. Michelle and Scott were the
only people who were willing to come out on a weekend (They came out on a
Sunday if I remember correctly) which is great since I work far away
from my home.

They came out and gave me a price that day. I
caught them at a busy time so they ended up coming a few weeks later.
They came out on a Monday and started bringing in their material. I also
had them add some drainage system for my gutters that were in the
middle of the flower bed and also had them remove a gigantic pile of
dead trees from my backyard. They were able to finish everything
including the additional stuff by Thursday that week.

Ten months ago, Premium Outdoor did a major overhaul of the
landscaping in the beds at the front and one side of my house.  They took out all the mature plants (a
number of which had been damaged by the drought) and put in new plants.   I chose Premium Outdoor because,
unlike other landscaping contractors I had contacted for estimates over a couple of years, they were
able to come to the house promptly and provide an estimate within two weeks
(with the other contractors, the waiting time for an estimate was often months,
if one was ever produced).  I was
initially enthusiastic about working with Michelle Spain ? she seemed
professional and  was able to do
the work before a business trip that would keep me out of town for two
weeks.   After initially
positive interactions, the project became increasingly problematic, however. I
did not have much idea in advance of her landscape design, and did not care for
it once I understood it (unfortunately after a 50% deposit had been paid). I
had doubts about the quality of some of the plants when I saw them ? the brown
leaves suggested they had overwintered. 
The preparation of the beds through the addition of organic material and
rototilling or thorough mixing to improve the awful quality of the soil was not
done.  I received no instructions
on how to care for the landscaping, nor much follow-up to see if the plants
were doing OK.  Some of the anchor
plants in the beds (Italian cypress, lorapetalum) have died, and a number of
the rest have failed to thrive. 
Oleanders didn?t even flower! 
I have now spent ten months looking at a number of dead or dying plants
in a landscape design I dislike.  Michelle
Spain ? who is great when things are going well ? became aggressively defensive
and unpleasant when contacted about problems. 
This past week, I finally took out all the plants in order to improve
the soil in the beds, get rid of the dead plants, relocate struggling plants to
more suitable locations, and develop a landscape design that I enjoy looking
at.    I consider a
significant portion of the $3700 I paid Premium Outdoor to have been wasted
money.  Redoing the work and
replacing plants has cost me an additional $2000, and the work is not yet done.

Some details.  Because I
couldn?t understand why the 30-gal Italian cypress were failing within two months
of planting, I asked the nursery that does my lawn service whether a nurseryman
(certified horticulturist, with a degree from A&M) was available for a
consultation. He came out, and I told him up front that this was for
information purposes and would not result in business for the nursery, so I
have confidence that his assessment was unbiased. Some digging at the base of
the cypresses revealed that the root ball was buried six inches beneath the
surface under a layer of pure clay (documented with photos).  The
surrounding soil was also either heavy clay or builder's sand that had been
dumped when the house was built. He said that the top of the root ball should
be 2" above grade and the soil around it needed major amendment to promote
root growth. His assessment was that the roots were sitting waterlogged in
clay. This would account for the sudden collapse of the one cypress after a
period of heavy rains. Since I paid Premium Outdoor for soil amendments, and
had explicitly discussed with Michelle the need to improve the beds with
organic matter (she assured me that they would bring the amendments and
rototill) I wondered where all these good soils were, if not in the planting
holes for the Italian Cypress, which accounted for over 10% of my total bill.
 The nurseryman further told me that Italian Cypress branches, once dead,
will not be replaced by new growth from the trunk.  Once those branches
are gone, they're gone.  He thought  that poor, waterlogged soil was also a problem for the dying lorapetalum.
 
MIchelle responded promptly to my request to discuss how to address
these problems.   She reminded me that there was no warranty on the plants
because they were healthy when she planted them.  If healthy plants are planted improperly, however, without
necessary soil amendments or in locations where they will not thrive, this is a
labor warranty problem, not a plant warranty problem, it seems to me.  I
showed her the evidence the nurseryman had shown me, and she denied any problem
with the planting, insisting that all appropriate soil amendments had been
made, despite the visible evidence to the contrary. I wanted the dying cypress
replaced, but she flatly refused.   Instead, she proposed to raise
the cypress by 6-8", amend the soil, fertilize, and wait for it to bounce
back. I related what the nurseryman said about dead cypress branches but she
pooh-poohed it.  She said she had taken worse looking plants back to her
nursery and had them come back good enough for her to sell.  So I proposed
that she do just that - swap out my cypress for a healthy one, and nurse it
back to health at her nursery and then sell it.  She refused. All she
would finally agree to do is raise both cypress to grade or above, amend the
soil extensively and fertilize.  I did get her to agree to replace the
cypress if it failed to recover after this treatment.  With stunning swiftness ? within a week of her crew?s
efforts ? both cypress were dead.

What struck me most was Michelle?s efforts to deflect any
responsibility for the problems with the cypress and the lorapetalum (also now
dead); she had a variety of possible reasons for the problems from watering
deficiencies (I had never received any suggestions from her about
post-installation watering, but she agreed that the irrigation schedule I proposed
was appropriate),  to failure to
fertilize (only three months after planting?  I wish she had told me?), and high salt levels in the
irrigation water. 

Because of Michelle?s aggressive demeanor and also my lack of
confidence in her ability to install new plants properly, I did not ask her to
honor her agreement to replace the cypress.  I just want to return my property to a state where I enjoy
seeing it when I come home.  That
hasn?t been possible for many months.

I am thoroughly impressed with this company. Very honest and open to offering advice and conscientious about doing things right. This is my go to landscape service company.