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Lone Star Pool Pros
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
At Lone Star Pool Pros we offer experienced, award winning service at a price everyone can enjoy. We are family owned and operated and all our technicians are certified in water chemistry and are maintenance specialists. And the best thing is, we require no long term agreement. Our maintenance packages are month to month and can be cancelled at anytime. Its our guarantee that you will love Lone Star Pool Pros managing your pool and spa needs.....So just have fun and enjoy!
Business highlights
13 years of experience
Services we offer
Above Ground Maintenance & Repairs, Bi-Weekly Maintenance, Chemical Services, Deco Seal, Equipment Inspection & Repairs, Pool Replaster, Tile & Stone Restoration, Vinyl Liner Pool Service & Repairs, Weekly Maintenance
Accepted Payment Methods
- CreditCard
Reviews
4.825 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 25 reviews
Randy W.
Jun 2017
They did a great job, washed and cleaned filter fans, completed in less than hour, told me the filter looked good and would not require any replacement components for at least another season.
Chris M.
May 2017
Excellent. They did a great job and when I thought something was wrong, they responded immediately. Garrett is my new go-to man for my pool.
David S.
Apr 2017
Excellent!! No complaints
Janet B.
Mar 2017
The pool is sparkling clean when they are through. The chemical balance is very good because there is no algae or mold on the the pool. They are also very thorough, they keep excellent records on our pool. If they are unable to come, due to weather, etc, they always call. They are always right on top of everything in a positive manner. They are polite and hard working. They are also knowledgeable about pools.
SERGIO F.
Apr 2016
unknown
Mark B.
May 2015
unknown
William O.
Mar 2015
unknown
Susan B.
Mar 2015
unknown
Patricia S.
Oct 2014
Lone Star Pools has done our weekly pool cleaning for about 7 months. They always come as scheduled and provide me a weekly report via eMail. The water quality is always spot on and the pool is sparkling and beautiful. The personnel is so nice and courteous and takes the time to explain everything thoroughly. Haven't needed any repairs yet but will not hesitate to use them when needed. Overall, great, great service!
Christopher M.
Jun 2014
unknown
Response from Lone Star Pool Pros
"Thanks"
WILLIAM M.
Jun 2014
They provided outstanding service. The pool was FULLY cleaned, scrubbed, and ph balanced. I was pleasantly surprised. They brought all the needed equipment and took one hour.
Karen N.
Jun 2014
They begain the very next day with changing the water, testing and treating ... Very easy to communicate via phone and email. They actually email status of the pool and time to swim when treated with each weekly visit. Lol they even helped retrieve an umbrella that was at bottom of the pool.
Joy B.
Apr 2014
Was very impressed with this company. Every time I called I spoke with Eddie and he was polite, helpful, and professional. They looked At my pump Friday and came and fixed it on Monday. I thought their prices were more than reasonable. I didn't have to be home for either visit. They came and looked at my pump and charged me nothing for the service call. Every other company I called wanted like a $100 service call fee. I really appreciated them not requiring me to be home for either service call as I would of had to taken off work. I would definitely recommend them, and I would use them again!
Response from Lone Star Pool Pros
"Thanks [member name removed]! So glad we could help. Feel free to give us call if you need anything else."
Susan B.
Jan 2014
They are our pool service.
Kay B.
Nov 2013
He is outstanding, punctual and so helpful! I don't have to worry about anything. They spoke up for me when another company tried to take advantage of me. I still use him now. He is fair, trustworthy and he doesn't try to price gouge me.
Response from Lone Star Pool Pros
"Thanks! We are happy to help."
Lelah G.
Oct 2013
This was the first pool maintenance company that I called, and so glad I decided to go with them. They are the best, and a very reasonable price per month.
Response from Lone Star Pool Pros
"Thank you! It is our pleasure to serve you."
Brien W.
Sep 2013
As a long time resident of The Woodlands, Lone Star Pool Pros is by far the best pool service we have ever had. Over the years we have used several different pool companies and no one has even come close to quality of service and professionalism they offer. They come out every week and email me a detailed report that shows me the chemical levels and and what chemicals were added. Garrett, our service technician is awesome! We are dog poeple and he is conscientious of our dog and makes sure to keep the gates closed. I've called there office on several occasions and I've always spoken to someone that answered my questions and emails. I would not hesitate to recommend them to anyone.
James T.
Sep 2013
The entire staff is professional and courteous. They go out of their way to be responsive and keep us informed about any issues related to our pool. I would recommend them without hesitation.
Response from Lone Star Pool Pros
"Thanks [member name removed]!. It is always a pleasure working with you and your family."
Carla H.
Sep 2013
The previous company did a very pool job and Lone Star had to fix their mess. Lone Star did a very good job. They also supply weekly email reports of what they have done and what chemicals were added. They are wonderful.
Response from Lone Star Pool Pros
"Thanks [member name removed]. Hopefully we can help you out with more pools!"
Shannon H.
Sep 2013
I called Lone Star Pool Pros to come out and give me a quote to replaster my pool and do some other repairs. After calling another pool company, that didnt answer or call me back, I called them and they answered almost on the first ring. Eddie was very knowledgeable and set up an appointment for the very next day. They called before they came out and were here right on time. We talked about my options with the plaster and they showed me some awesome work they had previously done. I had a quote within an hour of them leaving. We took a few days to decide on who to use but Lone Star impressed us so much we decided to go with them. We called them back on a Monday and they had my pool FINISHED by the weekend. (Repairs included) To top it all off we had wanted to get new tile but they talked us out of it and gave us FREE TILE CLEANING!!!!! I was blown away. The tile looks like day one!! During the process of the repairs we got emailed notifications of the scheduling anytime they were coming out. We recently had them start managing the pool and its a weight lifted from us. We do not have to do anything but watch the water level. They include all chems and send me a doortag to my email so I get it as soon as they are done. This company is the best pool company I've ever had. We will be recommending them to all my friends with pools. If you dont have them as a pool service provider you are missing out. They are family owned and great people to deal with, and really make you feel comfortable when it comes to getting work done. THANKS GARRETT AND EDDIE!!!
Gregg P.
Sep 2013
My wife and I moved into the Houston area in July. I called several pool companies but settled on Lonestar. They have fixed a few things for us, installed an automatic clorinater and removed a diving board. The only reason I gave a "B" on pricing is just that. They are a little higher priced than others I called but overall I am extremely happy with their service and professionalism. I would definitely recommend them to any one.
James T.
Aug 2013
They are extremely responsive whenever we have questions and are very punctual. Everyone we have dealt with there has been professional, courteous, and knowledgeable. I would definitely recommend them.
Keeley G.
Aug 2013
The pool went 2 weeks without service before they came so it was slightly green. 8 weeks later the pool was still green and I was not able to receive a reason for this or a solution so I switched with a different company. Eddie was nice and sounded knowledgeable but he was not the one taking care of my pool...not satisfied with the quality of service. New pool company had it blue again within 1 trip!
UNFORTUNATELY, THEIR RESPONSE BELOW IS NOT ENTIRELY TRUE. WE MOVED INTO A HOME WITH A CRYSTAL CLEAR POOL (NOT GREEN FROM THE PREVIOUS COMPANY), DIDNT KNOW WHO THE PREVIOUS OWNERS USED SO WENT 2 WEEKS TRYING TO GET SOMEONE IN WHEN THE POOL TURNED SLIGHTLY GREEN. THE POOL STAYED GREEN EVEN AFTER WE HIRED THIS COMPANY AND WAS NOT ADDRESSED UNTIL I CALLED ABOUT THIS ISSUE AND HOW TO RESOLVE IT. I AM NOT A POOL PROFESSIONAL SO HOW WOULD I KNOW WHAT A CYA LEVEL IS IF THERE IS NO FURTHER INFORMATION PROVIDED. AFTER I TOLD THE TECH TO DO WHATEVER WAS NEEDED TO FIX THIS, (AGAIN) GIVEN I AM NOT A POOL PROFESSIONAL, NOTHING WAS DONE. AFTER THE 3RD ATTEMPT TO RECONSILE THIS, I CANCELLED MY SERVICE. IT APPEARS THE TECH IS NOT FEEDING WHOEVER WROTE THE RESPONSE THE CORRECT INFORMATION. ALSO, THE PRICE AND ADDRESS ARE 100% ACCURATE (SORRY, I INCLUDED TAX TO THE TOTAL AS THEY DONT TELL YOU THAT ON THE PHONE...).
DUE TO THE LIES, I LOWERED MY GRADE FROM A 'D' TO AN 'F'.
UNFORTUNATELY, THEIR RESPONSE BELOW IS NOT ENTIRELY TRUE. WE MOVED INTO A HOME WITH A CRYSTAL CLEAR POOL (NOT GREEN FROM THE PREVIOUS COMPANY), DIDNT KNOW WHO THE PREVIOUS OWNERS USED SO WENT 2 WEEKS TRYING TO GET SOMEONE IN WHEN THE POOL TURNED SLIGHTLY GREEN. THE POOL STAYED GREEN EVEN AFTER WE HIRED THIS COMPANY AND WAS NOT ADDRESSED UNTIL I CALLED ABOUT THIS ISSUE AND HOW TO RESOLVE IT. I AM NOT A POOL PROFESSIONAL SO HOW WOULD I KNOW WHAT A CYA LEVEL IS IF THERE IS NO FURTHER INFORMATION PROVIDED. AFTER I TOLD THE TECH TO DO WHATEVER WAS NEEDED TO FIX THIS, (AGAIN) GIVEN I AM NOT A POOL PROFESSIONAL, NOTHING WAS DONE. AFTER THE 3RD ATTEMPT TO RECONSILE THIS, I CANCELLED MY SERVICE. IT APPEARS THE TECH IS NOT FEEDING WHOEVER WROTE THE RESPONSE THE CORRECT INFORMATION. ALSO, THE PRICE AND ADDRESS ARE 100% ACCURATE (SORRY, I INCLUDED TAX TO THE TOTAL AS THEY DONT TELL YOU THAT ON THE PHONE...).
DUE TO THE LIES, I LOWERED MY GRADE FROM A 'D' TO AN 'F'.
Response from Lone Star Pool Pros
"As a professional service provider we pride ourselves in customer contact and follow-up in keeping them informed about the well being of there pool and pool equipment. It is unfortunate that this customer has chosen not to recall that we constantly told her of the issues with her pool. We began service on 6/17 and stated on that day that the CYA was high and the pool needed to be drained by 2/3 to dilute the CYA and that we strongly recommended an inline chlorinator to help with the distribution of chlorine. Each week we reminded the customer of these issues via electronic door tags (documentation was provided on 6/17, 6/24, 7/1, 7/15 not to mention the numerous phone conversations). We even notified them when their skimmers were clogged with pool toys, which was also inhibiting the equipment from working properly. The customer even responded via email on 7/15 to inquire about the items on the door tag which we stated again were issues causing her pool to keep turning green, but still she chose not to take action. Its disappointing that we were in constant communication with the customer regarding their pool but they chose to report on here that we did not communicate with them at all, also they chose to report that we charged them more than we actually did, and the address that they provided here is not even the address we serviced - which they only had service with us for 7 weeks, not 8. Their pool was green when we they began service with us, which they even mentioned when they called us the first time to get pricing and they stated they had canceled their previous pool cleaning company because they could not keep the pool from turning green (in hindsight that should have been a red flag for us). We were able to get it looking a lot better by the next visit, however they did not take action on any of the underlying issues causing the ongoing problems so it kept recurring. We cannot be responsible for items outside of our control. If a homeowner is not willing to take actions to keep an issue from reoccurring, we can not be held accountable once it reoccurs. Sad to see so many dishonest statements in this customer's review."
Denetta M.
May 2013
Very good service. Reliable.
Kathleen J.
Apr 2013
Our overall experience with Lone Star Pool Pros is very positive.
Licensing
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FAQ
Lone Star Pool Pros is currently rated 4.8 overall out of 5.
Lone Star Pool Pros accepts the following forms of payment: CreditCard
No, Lone Star Pool Pros does not offer free project estimates.
No, Lone Star Pool Pros does not offer eco-friendly accreditations.
No, Lone Star Pool Pros does not offer a senior discount.
No, Lone Star Pool Pros does not offer emergency services.
No, Lone Star Pool Pros does not offer warranties.