Exclusive Carpet & Stone Care
About us
Exclusive Carpet & Stone care was founded in 2005, and is currently Headquarted in The Woodlands, Texas. Our mission is to provide all of our customers in The Woodlands, Houston and the surrounding areas, with the best steam cleaning service they have ever had. Our professionals know that it is our reponsibility to give you the kind of service that makes you want to come back time and time again. We absolutely will not disappoint.
Business highlights
Services we offer
Carpet & upholstery cleaning, tile & stone cleaning, water damage repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 100% | ||
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First, their communication was good. They gave me an arrival window. Two days ahead of my scheduled cleaning, I received a voicemail asking to move the window forward by 1 hour. I called back in the evening, expecting to leave a voicemail response, and got a live person who said someone answers their phones 24x7. The technician arrived promptly, just 30 minutes later than our original window. In my experience, many companies would have just called that "close enough" and not bothered with a proactive call.
In the past, I have often paid carpet cleaners much more than the quoted rate after being up-sold by the technician on spot removal service, protective coatings, and such. That did not happen with Exclusive. In fact, I showed the technician some pet stains and asked if there would be any extra cost for spot removal. He said he thought it would come up fine - and it did. He even moved some furniture around a bit to get full coverage of the carpet.
There was a little bit of water dripped on my wood entryway floor; in future I would put down some towels. As things go, not much of a complaint!
I will hire them again, and will recommend them to others.
Licensing
State Contractor License Requirements
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