Bella Maison Carpet Cleaning and Restoration

very unprofessional staff I really don't know why the young man is still with the company the way he treats customers. The only logical reason would be that he is related to the owners in which case they should use the opportunity to teach him a long overdue lesson. After reading the reviews it seems as though it's not just the young man that is the problem. Social media can be a good tool for your company or cause your business to shut down.

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I really enjoyed my telephone conversation with Ruth, one of the owners of the company.  She considers Customer Service a high priority which was very evident during our conversation.

Clint, our tech who cleaned the chairs was very presentable and had a very pleasant, professional demeanor.  He did a wonderful job cleaning our chairs.  They looked like new when the job was completed.

I highly recommend Bella Maison Carpet Cleaning and Restoration to anyone looking for professional, high quality carpet or upholstery cleaning.

 

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The owners of Bella Maison (B-M), Ruth & Jacques, and their project manager, Joel, provided EXCELLENT SERVICE during the holidays and extreme weather.  They focused on our needs to try and finish the smoke restoration project as fast as possible during the 39 days we had to be out of our home.  Joel and his team of cleaners worked well together and were very accommodating to our requests regarding our concerns on cleaning, packing, and the environment since our house was built green.  They used the garage for a staging/storage area and did their best to keep the house clean of trash during the project.    Overall, not just good, but GREAT!!
B-M took pictures of, itemized, packed & relocated by trailer all large & small furniture, furnishings, multiple oriental carpets, and clothes to their nearby warehouse for cleaning & smoke odor removal by ozonation in a sealed room.  Cleaned soot from all interior walls, ceilings, tile floors, wood doors & cabinetry, windows & glass block, ceiling fans using specialty dry chemical sponges at least twice.  Removed remaining soot & smoke smell from all interior house surfaces including stone fireplace (interior & exterior plus folding glass enclosure) and kitchen counter, and soapstone counter tops w/chemical wash (at least twice) & an extended ozonation of house & attic (at least a week).  Cleaned & packed all electronics equipment including computers.  Washed & dried by hand, and replaced in proper location all dishes, utensils, and personal treasures not relocated to warehouse.  Disconnected and relocated clothes washer & dryer from laundry room to garage.  Cleaned & removed two flat panel televisions & supports from walls.  Removed & cleaned five surround system speakers from ceiling.  Removed all air duct grates, cleaned & repainted at warehouse.  Steam cleaned & sealed tile floors & grout for entire house (no carpets).  Coordinated the professional laundry cleaning of all our clothes.  After work completed by third party paint contractor, B-M returned from warehouse all cleaned large & small furniture, boxed furnishings, oriental carpets, electronics and clothes to their respective rooms or closets.  Reinstalled all cleaned light bulbs, air duct grates and clothes washer & dryer.  Reinstalled the supports and two flat panel televisions on walls.  Attempted to clean smoke/soot-damaged window shades.
In addition to their smoke restoration services, we had Joel coordinate with the insurer's field inspector, interview & recommend a local painting contractor, and coordinate with & provide support for the geothermal air conditioning system by removing all flex duct for geothermal & ERV systems & providing measurements for replacement & installation by geothermal system warranty service providers.  All shades for windows & sliding glass doors were removed and replaced by a third party local vendor.

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