R & S USED APPLIANCES

sAfter three weeks of trying to get in touch with Robert Pool regarding a
refrigerator I had inspected at his shop in his absence, I was able to
find him at his shop. I had called and left messages three times. He
never returned my calls. After finding him at his shop on Thursday,
August 30th, I was able to purchase a fairly new refrigerator on which
Mr Pool reported his worker had replaced the ice maker.
I paid Mr
Pool with a personal check and expected delivery on Monday, Sept 3rd by
9:30am. Mr. Pool called repeatedly on Saturday and Sunday leaving
messages that he would not be able to deliver on Monday since it was the
Labor Day holiday. Of course I had made significant notice of his
willingness to deliver on the Labor Day holiday and how well that day
worked from me since I would be home all day for the holiday. We
negotiated that he would deliver the refrigerator on Tuesday morning at
9:30am. I took off from work to be available. He called at 10:00am on
Tuesday saying he would be late. He arrived at approximately 10:45am.
Without apologizing for the delay or for having to reschedule, Mr Pool
promptly proceeded to inform me in an extremely blunt and disrespectful
manner that the refrigerator would not fit through my back door and that
he was going to have to bring it through my front door.
I informed
Mr Pool that the owner of the house had recently moved one refrigerator
larger than the one he was delivering and one about the same size as the
one being delivered through the very door that he was informing me
would not accommodate the door. I had measured the refrigerator on my
first trip to Mr Pool's shop. Mr Pool stated "I'm not gonna scratch up
and dent my refrigerator to get it in that house". When he stated that
he could take it through the front door, I asked Mr Pool if he could
guarantee me that he would not scratch the hardwood floors that run
throughout the house. He stated that he WOULD not promise anything other
than that he would not take the refrigerator into the house. When I
told Mr Pool that he was being unreasonable and that I had waited for
the refrigerator -- even taken off from work to accommodate his change in delivery plans--that I had paid for, his response was "We all got
problems don't we?". He told me he still had my check and would give it back to me because he was not going to take his refrigerator through my doors even if I allowed them to remove my door from its hinges. He preceded to dig his wallet from his boot, fish out my refrigerator, and leave (slower than I would have preferred).
I was flabbergasted and speechless to say the
least. I am not a quite person and rarely have an issue speaking my
mind, quite loudly. I have never seen anyone behave so disrespectfully and unprofessionally, regardless of their line of work.
I would never recommend Mr Pool or his services to anyone at all.